Something Not Working; Service And Spare Parts; Customer Care - Zanussi TD 4113 W Instruction Booklet

Something Not Working

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without
calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect
use or installation, a charge will be made even if the appliance is under guarantee.
Symptom
The tumble dryer does not start
Drying takes too long or laundry is not dry
enough.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre
and further information about Service Force, please
visit the website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you have read
the details under the heading "Something Not Working".
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance
(found on the rating plate - see picture)
5. The purchase date.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
To buy accessories, consumables and spare parts at
our online shop please visit: http://www.zanussi-
electrolux.co.uk
Possible causes
●
The door has not been closed.
●
The plug is not properly inserted in the power
socket.
●
There is no current at the socket
●
The main fuse or the fuse in the plug has blown.
●
A drying time has not been selected.
●
The laundry has not been spun properly.
●
The filter is clogged up.
●
The room temperature is too high.
●
The selected time or sector was not suitable for
the laundry
●
There is too much laundry inside the appliance.
●
The dryer is not correctly installed.
●
The Low Temperature or Cool Tumble Button
has been depressed.
Customer Care Department
For general enquiries concerning your Zanussi
Electrolux appliance or for further information on
Zanussi Electrolux products, please contact our
Customer Care Department by letter or telephone at
the address below or visit our website at
www.zanussi.co.uk
Customer Care Department
Major Appliances
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel 08705 727727*
* calls to this number may be recorded for training
purposes.
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