GoPro Hero 5 Black Troubleshooting page 2

1. From the main screen, swipe down.
2. Tap Preferences > Factory Reset, and then tap Reset.
Restoring factory settings does not erase all content from your microSD card. To clear your microSD card,
see Reformatting Your microSD Card
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is typically not a problem with the file. If your footage skips, one of these situations is
likely the cause:
• Using an incompatible video player. Not all video players support the H.264 codec. For best results,
download the latest version of Quik for desktop for free at gopro.com/apps.
• The computer does not meet the minimum requirements for HD playback. The higher the resolution
and frame rate of your video, the harder the computer has to work to play it back. Make sure that your
Computer meets the minimum requirements for the playback software. If your computer does not meet
the minimum requirements, record at 1080p60 with Protune off, and make sure that all other programs
on your computer are closed. If that resolution does not improve the playback, try 720p30.
I FORGOT MY CAMERA'S USERNAME OR PASSWORD
Swipe down, then tap Connect > Name & Password.
I DON'T KNOW WHAT SOFTWARE VERSION I HAVE
From the main screen, swipe down. Then tap Preferences > About ThisGoPro. The Version Number
displays the software version that you are running.
I CAN'T FIND MY CAMERA'S SERIAL NUMBER
The camera's serial number is listed in several places:
• In Preferences > About This GoPro
• On the inside of the battery bay (remove the battery to see it)
• On your camera's microSD card (in the version.txt file in the MSC folder)
For more answers to commonly asked questions, see gopro.com/help.