GoPro Hero 5 Black Troubleshooting

TROUBLESHOOTING

MY GOPRO WON'T POWER ON

Make sure your GoPro is charged. To charge your camera, use the included USB-C cable and a computer.
You can also use GoPro's Supercharger or USB-compatible Wall Charger or Auto Charger (all sold
separately) or any charging device marked with output 5V 1A. (Supercharger's output is5V 2A.)

MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON

RESETTING YOUR CAMERA

RESETTING THE CONNECTIONS

This option clears your connections list and resets the camera's password.
If you reset the connections, you must reconnect any desired devices to your GoPro.
1. From the main screen, swipe down.
2. Tap Connect > Reset Connections, and then tap Reset.

RESETTING ALL SETTINGS TO THE DEFAULTS

This option resets all of your camera settings to the defaults, except Date, Time, and your camera's
username and password.
1. From the main screen, swipe down.
2. Tap Preferences > Camera Defaults, and then tap Reset.

RESTARTING YOUR GOPRO

If your camera is not responding, press and hold the Mode button [ ] for 8 seconds to shut down the
camera and then restart it. All settings are retained.

RESTORING FACTORY SETTINGS

Follow the steps below to reset all settings and the camera's password, and unregister the camera from
your GoPro Plus account. This option is useful if you are reselling your camera and want to reset it to its
original state.