Trane Tracer Concierge User Manual
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Trane Tracer Concierge User Manual

Trane Tracer Concierge User Manual

For small buildings
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User Guide
®
Tracer
Concierge™ System
for Small Buildings
X39641274001
Please retain this document for future reference.
Only qualified personnel should install and service the equipment. The
installation, starting up, and servicing of heating, ventilating, and air-
conditioning equipment can be hazardous and requires specific knowledge and
training. Improperly installed, adjusted or altered equipment by an unqualified
person could result in death or serious injury. When working on the equipment,
observe all precautions in the literature and on the tags, stickers, and labels that
are attached to the equipment.
August 2016
SAFETY WARNING
BAS-SVU031D-EN
© 2016 Ingersoll Rand All Rights Reserved

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  • Page 1 User Guide ® Tracer Concierge™ System for Small Buildings X39641274001 Please retain this document for future reference. SAFETY WARNING Only qualified personnel should install and service the equipment. The installation, starting up, and servicing of heating, ventilating, and air- conditioning equipment can be hazardous and requires specific knowledge and training.
  • Page 2 Copyright This document and the information in it are the property of Trane and may not be used or reproduced in whole or in part, without the written permission of Trane. Trane reserves the right to revise this publication at any time and to make changes to its content without obligation to notify any person of such revision or change.

  • Page 3: Table Of Contents

    Navigating Tracer Concierge ........

  • Page 4: Overview

    Tracer Concierge is flexible and easy to use. Tracer Concierge can be accessed in two ways: • The Tracer Concierge display is a 10-inch touch screen that allows you to manage your building from a single location. The Tracer Concierge application is preloaded on the display for easy access.

  • Page 5: Managing Zones

    Managing Zones Managing Zones The main screen provides an overview of all the zones in Tracer Concierge. The first five zones are displayed. Swipe left to view additional zones, if applicable. Figure 2. Main Screen Element Description Building name Menu: tap the menu to access schedules, settings, and help...

  • Page 6: Zone Types

    Managing Zones Zone Types There are three types of zones in Tracer Concierge: • HVAC only: controls HVAC equipment for a specific area. In the Figure Conference Room, Room A, and Room B are HVAC only zones, as indicated with up and down arrows for the setpoint.

  • Page 7: Turning On Heating, Cooling, Or Lighting

    Changing a Setpoint Turning On Heating, Cooling, or Lighting Tracer Concierge uses operating hours schedules to use less energy when a building is not in use. For example, if a business is closed after 5pm, the lights are turned off and the temperature is set higher in the summer or lower in the winter for energy conservation.

  • Page 8: Managing Schedules

    Schedules can control HVAC, HVAC and lighting, or lighting only. The typical operating hours schedule can be adjusted from Tracer Concierge. Viewing Schedules All Schedules To view all schedules in Tracer Concierge, tap All Schedules on the main menu. Figure 7. All Schedules BAS-SVU031D-EN...
  • Page 9 Managing Schedules To view individual schedules: • On the all schedules page, tap the schedule name (for example, Operating Hours or Parking Lot Lights). • Or individual schedules are listed on the main menu. Tap the schedule name to view an individual schedule.

  • Page 10: Changing Schedules

    Managing Schedules Changing Schedules Edit Schedules To change a schedule: 1. Go to the weekly view of a schedule by either selecting the schedule from the menu or tapping on the schedule name on the all schedules screen. 2. Tap the occupied bar to edit the occupied period. Figure 10.

  • Page 11: Custom Graphics

    6. Tap Save. Custom Graphics Tracer Concierge graphics are customized for your building. View custom graphics by selecting the graphic name from the menu. Contact your local Trane office for assistance with Tracer Concierge graphics. Settings Settings allows you to view or modify Tracer SC connection settings, Zone configuration, display options, and contact information.

  • Page 12: Configuring Zones

    Configuring Zones Configuring Zones *Only available on the Tracer Concierge display. The Zones tab allows you to configure what is displayed on the main screen. 1. Drag zones to the top row that you want to display on the main screen. Drag zones to reorder the zones.
  • Page 13 1. Tap Require a PIN to allow the user to enable zones and adjust temperatures. 2. Enter a PIN. 3. Re-enter the PIN. 4. Tap SAVE. Note: If you forget your PIN number, contact your Local Trane Office for assistance. Alerts Tap Show Alerts to display alerts in Tracer Concierge. Setpoint Limits Setpoint Limits is an optional setting that prevents users from increasing or decreasing a setpoint more than the selected range.

  • Page 14: Help

    Tracer Concierge • View video tutorials • View alerts for the Tracer Concierge display Language Tracer Concierge supports four languages: English, Spanish, Portuguese, and French. To change your language selection: 1. Tap the Language tab. 2. Tap the appropriate language.

  • Page 15: Video Tutorials

    Help Video Tutorials The Quick Start Video Tutorial demonstrates key features of the Tracer Concierge display. Tap the triangle button to view the video. Figure 18. Video Tutorial Alerts When an abnormal or critical operating condition is detected in your building, Tracer Concierge displays a red alarm icon in the upper right corner of the screen.

  • Page 16: Restart Display

    Help Restart Display *Only available on the Tracer Concierge display. To restart the display: 1. On the Help menu, tap the Restart Display tab. 2. Tap Restart Display. Note: No data will be lost during the restart, and heating and cooling operations will not be impacted.

  • Page 17: Downloading And Installing The Tracer Concierge App

    4. In the search field, enter Trane, which will display a list of related apps. 5. Select the Tracer Concierge app. This is the free Apple App Store page for the app. 6. Tap Install App. The installation process begins.
  • Page 18 Downloading and Installing the Tracer Concierge App 2. Enter the IP Address. 3. Enter the User Name. 4. Enter the Password. 5. Click Connect. BAS-SVU031D-EN...

  • Page 19: Troubleshooting

    Troubleshooting Troubleshooting Why are the arrows disabled on a zone? If Setpoint Limits are enabled, you can only change a setpoint by a set number of degrees (three by default). Once this limit is reached, the up and down arrows are disabled for that zone.
  • Page 20 Power button I forgot my PIN number. How can I reset it? Contact your Local Trane Office for assistance. I see dashes on the display instead of temperatures. If communication loss occurs between the Tracer SC and the display, or between Tracer SC and the unit controllers, some elements of the screen may disappear temporarily and/or the display may restart.

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