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How do I descale my steam generator?
Descaling operation is not needed for the steam generator, nevertheless, you could rinse the
boiler every 10 uses (refer to user manual).
Never use any descaling agent or vinegar when rinsing the boiler: they could damage it.
• Models with scale collector: Rinse the scale collector under water. The next time you use your
generator, press the "restart" button to turn off the orange "Anti-calc" light (depending on
model).
• Models without scale collector: Rinse the boiler. The next time you use your generator, press
the "restart" button to turn off the orange "Anti-calc" light (depending on model).
How do I clean the soleplate?
• The Durillium soleplate:
Regularly clean the soleplate with a damp, non metallic washing up pad. For easier, non-
corrosive cleaning of your iron's soleplate, use a damp sponge on the soleplate while it is still
warm.
If cleaning dirt off is an issue, use the stick which is made specifically for cleaning the Durillium
soleplates.
• The stainless soleplate:
Clean the soleplate of your iron when it is cool with a damp cloth or a non-abrasive sponge.
• The autoclean soleplate:
It is recommended that you use a soft damp cloth on the warm soleplate, in order not to damage
the surface.
Warning: The use of iron cleaner will cause damage to your soleplate's autoclean coating.
Technical support
Should I be concerned about any noises from my generator?
No. When starting or using the steam generator you may hear a pumping or vibrating noise along
with a clicking sound. This is completely normal and is just the pump injecting water into the
boiler, or the steam valve opening.
Why does my orange light keep flashing after I have just rinsed the boiler?
After rinsing the boiler, you need to press and hold the restart button for about 3 seconds to stop
the light flashing.
Steam escapes from the anti-scale Valve Plug.
The anti-scale valve plug may be tightened incorrectly or the seal on the inside of the cap has
perished.
Is it normal for the steam cord to get warm during ironing?
Yes. However, if you notice that the steam cord is damaged, have it repaired by an authorised
service partner.
Why is my iron dripping water?
Place the iron's temperature control to the type of fabric to be ironed and set the steam output to
match (If the setting temperature control is on Synthetics, the setting steam control must be on
MIN).
Some waterdrops drip out onto the floor during ironing.
It is normal. Your iron generates a lot of steam; this steam is condensing on the board. Some
waterdrops could appeared underneath the ironing board and fall on the flooring.
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