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Air-to-water heat pump M Flex
15 Information on the use of data
It is very important to Glen Dimplex Thermal Solutions (GDTS)
that your data is handled correctly. We should therefore like to
provide you with information on the data collected when oper-
ating System M and what happens to this data. The contact de-
tails of the data officer at Glen Dimplex Deutschland GmbH
(GDD) are set out below, in case you have any further questions.
I. Data collected.
In connection with the commissioning of System M, we need
your address and contact details in order to activate the heat
pump system and maintain it in future. If you would like to con-
trol System M via your tablet or smartphone, you need an app
with personal access data. This app is then linked to System M
by means of an ID number. Control and operating data on heat-
ing performance is also collected in the heat pump itself. This
data always relates to the entire property (building) that is sup-
plied by System M, even if several parties live in it. Each System
M has a unique ID number that is allocated to the respective
contract.
II. Use of the data.
Your contract data (address, contact details) is saved by GDTS
in order to implement the contract according to the perfor-
mance specification. System M's control and operating data is
evaluated together with the unique ID, in order to optimize per-
formance and show you and GDTS statistical analyses. Data on
the climatic region in which System M is installed may also be
included in future for this purpose. The control and operating
data is also made available to our after-sales service in the event
of malfunctions or errors as well as for regular maintenance, so
that this can be performed as effectively as possible. The data is
encrypted on all transmission paths using state-of-the-art en-
cryption methods.
III. Use of service providers.
Personal data required for maintenance purposes, such as your
address, contact details, and framework data on the contract, is
made available to after-sales service partners so that they can
carry out maintenance and repair services.
The control and operating data is evaluated and analysed by a
service provider; however, this service provider only receives
pseudonymised data that does not identify individual persons,
but only System M as such. All service providers occupied with
this data are bound by non-disclosure agreements under data
protection law.
www.glendimplex.de
IV. Information on products and new developments.
GDTS will use your contact details on occasion to show you
new products and innovations relating to smart homes. If you
would not like to receive this information, please cross out this
section, or send a message to this effect to the data protection
officer at GDD.
V. Right of objection and storage of data.
If you would not like to make available the above-mentioned
data in connection with the control and evaluation of System M,
you have the option of objecting to the use of this data at any
time. To do this, simply send a message to the data protection
officer at GDD, whose contact details are set out below.
If the data described is not made available, this could result in
restrictions to the agreed services within the framework of a
System M service package (see System M service package con-
tract documents).
The contract data together with the contact details will be
stored for up to ten years after the end of the contract, as pre-
scribed by law. The System M control and operating data will be
anonymised after the end of the contract, so that no link can be
made with the contract any more. The data will then be used
purely for statistical analysis.
Contact details of data protection officer
Glen Dimplex Deutschland GmbH
Am Goldenen Feld 18
95326 Kulmbach, Germany
Postfach 1280
95303 Kulmbach, Germany
Tel.: + 49 (0) 9221 / 709-100
Fax: + 49 (0) 9221 / 709-924339
Email: datenschutz@glendimplex.de
DOK4x HOIAO FxDEN · FD 0001
English
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