Bose FreeSpace E-4 Owner's Manual
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Bose FreeSpace E-4 Owner's Manual

Bose FreeSpace E-4 Owner's Manual

Business music system
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FreeSpace
E-4 Business Music System
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OWNER 'S GUIDE

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  • Page 1 FreeSpace E-4 Business Music System ® OWNER ’S GUIDE...
  • Page 2 Manufactur er’ s authorized EU r epr esentative ©2003 Bose Cor por ation. No par t of this w or k ma y be reproduced, modifi ed, distr ib uted or otherwise used without pr ior wr itten per mission.

  • Page 3: Important Safety Instructions

    – Do not attempt to service this prod- uct yourself. Opening or removing covers may expose you to dangerous voltages or other hazards. Please call Bose to be referred to an authorized service center near you.
  • Page 4 – forsøg ikke at servicere dette produkt selv. Åbning eller fjernelse af dæksler kan udsætte dig for farlige spændinger eller andre farer. Kontakt Bose for at få oplysninger om det nærmeste servicecenter. 3 of 76...

  • Page 5: Wichtige Sicherheitshinweise

    Sicherheitshinweise Warnzeichen befinden sich auf sich telefonisch an Bose, um die Anschrift eines autorisierten dem Gerät Kundendienstzentrums in Ihrer Nähe zu erfragen. 15. Vermeiden Sie Gefahren durch Brände oder elektrische Diese W arnzeichen befinden sich auf der Rückseite des Geräts.

  • Page 6: Instrucciones De Seguridad Importantes

    No intente reparar el producto usted mismo. Abrir o retirar las tapas le expondrá a voltajes peligrosos o a otros peligros. Póngase en contacto con Bose para que le indiquen la ubicación del servicio técnico autorizado de su zona. 6 of 76...
  • Page 7 N'essayez pas de réparer ce produit vous-même. Le fait d'ouvrir ou de retirer un couvercle risque de vous exposer à des tensions dangereuses ou à d'autres dangers. Veuillez contacter Bose pour connaître les coordonnées du centre de réparation agréé le plus proche.
  • Page 8 Assistenza interventi di assistenza si rendono necessari quando l'apparato tecnica di Bose. Vedere “Assistenza clienti” a pagina 69. ha subito danni di qualsiasi tipo, ad esempio se il cavo di alimentazione o la spina sono danneggiati, se è stato versato del liquido o sono caduti oggetti sull'apparato, se l'apparato è...
  • Page 9 Het openen of verwijderen van nemen met onze service-afdeling. Zie “Customer Support” op afdekplaten kan u blootstellen aan gevaarlijke spanning of andere pagina 69. gevaren. Bel Bose te Edam of een Bose Pro Partner bij u in de buurt. 9 of 76...
  • Page 10 – Försök inte åtgärda felen själv. Öppning och borttagning av höljet kan utsätta dig för farlig spänning eller andra risker. Kontakta Bose för information om närliggande servicecenter. 10 of 76...

  • Page 11: Table Of Contents

    1.0 Introduction ....... 13 5.0 Using FreeSpace ® System Installer™ Software . . . 34 1.1 The Bose ® FreeSpace ®...
  • Page 12 Contents 8.4 Common problems ..... . 67 8.4.1 Communications port error ... 67 8.4.2 No audio in zone .

  • Page 13: Introduction

    For example, if you have a two-zone system that requires 5 watts The E-4 system has a total of four source inputs, including two in Zone 1 and 395 watts in Zone 2, the FreeSpace E-4 system Line In, one Mic/Line and one Mic/Page/Line, to provide the electronics distributes the power based on those needs.

  • Page 14: Freespace Installer™ Software

    A wall-mountable keypad that fits into a standard U.S. single- gang junction box. It provides buttons for volume up/down control, 1-3 source selection, and Auto Volume on/off. • FreeSpace E-4 System Auto Volume Interface Kit (Euro) (PC030102) A wall-mountable keypad that fits into a standard Euro single- gang junction box.

  • Page 15: Designing With The E-4 System

    • There must be 35 ft (10.7 m), minimum, between the sensing microphones of two adjacent Auto Volume zones. Identify which areas will use Auto Volume. Each Auto Volume zone must use one Auto Volume user interface and one Bose ® • Avoid placing the microphone near unique noise sources like sensing microphone to control the volume.
  • Page 16 2.0 Designing with the E-4 System The following are examples of correct and incorrect sensing microphone placements: Ceiling Flush Correct placement Incorrect placement Sensing Sensing microphone microphone Wall Surface Correct placement Incorrect placement Sensing Sensing microphone microphone 16 of 76...
  • Page 17 2.0 Designing with the E-4 System When mounting sensing microphones, always maintain a dis- tance of 6 feet (1.8 m) minimum between the microphone and the speaker. Wall Surface Ceiling Flush ≥6 ft ≥ 6' Sensing ≥6 ft (1.8 m) microphone (1.8 m) ≥6 ft...

  • Page 18: Step 3 - Determine Volume Control Requirements

    2.0 Designing with the E-4 System 2.2.3 Step 3 – Determine volume 2.2.4 Step 4 – Determine the speaker control requirements requirements Decide which areas will have volume controls. Create a control Determine the speaker coverage required for the design. Con- map, such as the following, showing the types of controls that sider the following points as you do this: will be used, and the areas in which they will be installed.

  • Page 19: Step 5 - Determine The

    2.0 Designing with the E-4 System 2.2.5 Step 5 – Determine the E-4 Now we can take a look at how the maps we created can help us requirements determine the quantity of E-4s we will need. Once you have identified the areas that use Auto Volume and unique loudspeakers, you can combine different areas based on the types of sources and controls they are using.

  • Page 20: Auto Volume Layout Examples

    2.0 Designing with the E-4 System 2.3 Auto Volume layout examples Large, open retail space with single music source ® FreeSpace Acoustimass module Model 16 (pendant mounted) Sensing microphone 20 of 76...
  • Page 21 2.0 Designing with the E-4 System Hair salon (Small space with specific noise) FreeSpace ® 3 system Sensing microphone 21 of 76...
  • Page 22 2.0 Designing with the E-4 System Hotel lobby 22 ft (6.7 m) 40 ft (12.2 m) Model 16 (flush mounted) Sensing microphone 22 of 76...

  • Page 23: Hardware Description

    3.0 E-4 Hardware Description 3.1 Front panel AMP OUTPUTS SYSTEM STATUS STANDBY AUDIO SOURCES DIRECT INPUT FreeSpace Business Music System 3.1.1 Controls AUDIO SOURCES – These LEDs indicate the operating status of the four input sources: STANDBY – The STANDBY button switches the unit between standby and active.

  • Page 24: Rear Panel

    This device complies with part 15 of the FCC rules. Operation is subject to the following conditions: (1)This device may not cause harmful interference and (2)this device must accept any interference Bose Corporation, Framingham, MA 01701-9168 received,including interference which may cause undesired operation. Made in the U.S.A.

  • Page 25: Hardware Installation

    The following accessories are shipped with the E-4 unit in the • Make sure that air can circulate freely behind, beside, and FreeSpace E-4 System Accessory Kit (PC030105). above the unit. Allow six inches on all sides. • 2-terminal input connectors (6) – For wiring Installer’s Note: Do not allow the chassis to exceed the...

  • Page 26: Rack Mounting The E-4 Unit

    4.0 Hardware Installation 4.5 Rack mounting the E-4 unit Required accessory: FreeSpace ® E-4 System Rack Mount Kit (PC029858) (8) #8-32 x 1/2 in Rack ears Attaching rack ears to the E-4 chassis The E-4 unit requires three 1.75" (4.4 cm) rack space units with a 16"...

  • Page 27: Installing Accessories

    4.0 Hardware Installation 4.6 Installing accessories 4.6.2 User interfaces Required accessory: FreeSpace E-4 System User Interface Kit 4.6.1 Sensing microphones [PC029856 (U.S.), PC029857 (Euro)] or Required accessory: FreeSpace E-4 Auto Volume Interface Kit [PC030101 (U.S.), PC030102 (Euro)] FreeSpace ® E-4 System Auto Volume Mic Kit [PC029859 (U.S.),...
  • Page 28 4.0 Hardware Installation Keypad schematic: Recommended cable lengths: RJ-45 2000 ft (610 m) max. One wall plate 1 2 3 4 5 6 7 8 using CAT 5 +5VD +5VD .33µF 1300 ft (396 m) max. Two wall plates using CAT 5 +5VD Volume Up Disabling keypad keys:...

  • Page 29: System Wiring

    4.0 Hardware Installation 4.7 System wiring 4.7.3 User interface connections Connect the user interface from each zone to the appropriate Installer’s Note: Disconnect the E-4 unit from the AC WALL PLATE CONNECTION jack. (mains) power before making any input/output connections. Installer’s Note: Only use standard ethernet (Cat 5) cable to connect the user interface to the E-4 unit.

  • Page 30: Line 1/Line 2 Source Input

    4.0 Hardware Installation 4.7.5 LINE 1/LINE 2 source input 4.7.6 AUX MIC/LINE 3 source input Audio sources can be connected to the LINE 1 and LINE 2 inputs A microphone or an audio source can be connected to the MIC/ using one of the following cable types.

  • Page 31: Page/Mic/Line 4 Source Input

    4.0 Hardware Installation 4.7.7 PAGE/MIC/LINE 4 source input 4.7.8 DIRECT IN/CONTROL source input A microphone or an audio source can be connected to the PAGE/ A microphone or an audio source can be connected to the MIC/LINE 4 input using one of the following cable types. DIRECT IN input using one of the following cable types.

  • Page 32: Amplifier Zone Out Outputs

    4.0 Hardware Installation 4.7.9 Amplifier ZONE OUT outputs 4.7.10 Output voltage setting (70/100V) Speaker systems in up to four zones can be connected to the Check the OUTPUT VOLTAGE switch setting and change if ZONE OUT amplifier outputs. needed. OUTPUT Installer’s Note: Please notice the polarity markings on VOLTAGE the ZONE OUT 1-4 connectors.

  • Page 33: Zone 4 Line Out Output

    Bose ® amplifier installed for a large zone. The 12V selected for 220-240VAC. control output is used to connect to Bose amplifier sequence inputs. Fuse box configuration The fuse box is configured at the factory according to the specifi-...

  • Page 34: Using Freespace

    400 Watt System Electronics FCC rules. Operation is s device may not cause t accept any interference Bose Corporation, Framingham, MA 01701-9168 ause undesired operation. Made in the U.S.A. Connect the RS-232 serial port of your laptop PC to the Spec.
  • Page 35 5.0 Using FreeSpace System Installer™ Software ® Launch the Installer™ software. The Installer software begins Programmer’s Note: Before dismissing the “Choose COM port” dialog, select the COM 2 port and click Try with a splash screen display: Again. Not doing this will cause the COM 1 port to be locked.

  • Page 36: Connecting To Another Hardware Device

    Select the “sample.fsi” design file in your Installer software directory: C:\Program Files\FreeSpace Installer 1.0. Click the Open button in the dialog box. Click on the FreeSpace E-4 system name in the System Overview pane. The E-4 front panel will appear in the appli- cation window.

  • Page 37: The Installer™ Software User Interface

    5.0 Using FreeSpace System Installer™ Software ® 5.3 The Installer™ software user interface The following describes the software user interface. Window sizing tools Tool box Mode buttons Work area Control pane System overview pane 37 of 76...
  • Page 38 5.0 Using FreeSpace System Installer™ Software ® Tool box System overview pane – After connecting your PC to a system, this pane will list all the hardware devices in the system. The Open File – Displays the file open dialog. hardware device to which you are connected is highlighted.

  • Page 39: Set Up Hardware Mode

    5.0 Using FreeSpace System Installer™ Software ® 5.4 Set Up Hardware mode the functions and signal paths from input sources to output zones. All functions internal to the connected hardware device Using the Set Up Hardware mode, you can create new system appear on a gray background.

  • Page 40: Set Up Schedule Mode

    5.0 Using FreeSpace System Installer™ Software ® 5.5 Set Up Schedule mode Control pane – When you select an event in the event list, this pane displays the settings for that event. Any changes made to The Set Up Schedule mode allows you to automate a system by these settings are reflected in the event listing.

  • Page 41: Setting The Clock

    5.0 Using FreeSpace System Installer™ Software ® 5.5.1 Setting the clock Adds a system Auto On/Off event The date and time of the hardware clock is initially set in Eastern This event applies only to the whole system. You can select indi- Standard Time.

  • Page 42: Viewing And Changing Event Settings

    5.0 Using FreeSpace System Installer™ Software ® 5.5.3 Viewing and changing event Adds a zone Source Change event settings This event allows you to change the source at a specified time on To view any event and change the settings, first click the system selected days of the week.

  • Page 43: Service Hardware Mode

    5.0 Using FreeSpace System Installer™ Software ® 5.6 Service Hardware mode If not yet connected, select the hardware in the System Overview The Service Hardware mode provides a list of any system errors that have occurred. To view the Error Log, click the Service pane and after establishing the connection, click the Hardware button.
  • Page 44 5.0 Using FreeSpace System Installer™ Software ® When the FreeSpace E-4 system is powered on, it performs a self-test. Any errors detected during a power-on cycle are appended to the Error Log. Likewise, any errors detected during normal operation are appended to the Error Log. The Error Log provides diagnostic information for repair technicians to help them repair the system.

  • Page 45: System Setup

    Installer™ software. FreeSpace Model E-4 400 Watt System Electronics Bose Corporation, Framingham, MA 01701-9168 Connect the RS-232 serial port of your PC to the RS-232 Made in the U.S.A. serial port on the rear panel of the E-4 unit using a straight serial data cable.

  • Page 46: System Setup Procedure

    6.0 E-4 System Setup 6.3 System setup procedure 6.3.1 Output gain The controls in the Output Gain control panel allow you to control The first time you turn on an E-4 system it loads its factory the amplifier output of the E-4 system. (default) configuration settings.

  • Page 47: Zone Setup

    6.0 E-4 System Setup 6.3.2 Zone setup Set the minimum output gain. This sets the desired minimum volume within a zone. Play a The Zone Setup control panel allows you to select the EQ for the source that will be used in the zone and adjust the volume speakers used in a zone and to document (optional) the number slider to the desired minimum level.

  • Page 48: Input Gain

    6.0 E-4 System Setup 6.3.3 Input gain Programmer’s Note: If you are using the E-4 system to drive speakers that are not Bose ® products, choose The Input Gain controls allow you to adjust the input gain level to one of the four high-pass filter settings at the end of the list.
  • Page 49 6.0 E-4 System Setup Input gain setup sequence Mic power +12V – This setting enables/disables +12V phantom power only for inputs 3 and 4, which are capable of accepting Set Source Leveling to Off. This allows you make the initial microphone signals.

  • Page 50: Source Assign

    6.0 E-4 System Setup Factory default settings The following chart shows how Source Leveling operates. For sources whose average input signal level is less than –20 dBV, LINE 1 input source is assigned and routed to all four zones. Source Leveling will add 20 dB of gain. For sources whose aver- age signal level is between –20 and 0 dBV, Source Leveling will Programmer’s Notes: add the necessary gain so that the average output of the Source...

  • Page 51: Source Eq

    6.0 E-4 System Setup 6.3.5 Source EQ When the source appears in the ZONE Sources list, it is assigned to the current zone. Once a source is assigned to a An input source EQ control panel is available for inputs 3 and 4. zone, that source is no longer available in the System This three-band equalizer is used primarily to compensate for Sources list and appears grayed out.

  • Page 52: Page Set Up

    Page Threshold slider control. detection method. ® Opti-Voice selection – The Bose proprietary Opti-Voice paging Set Opti-Voice to On in the Page Setup control panel. system provides the appropriate sound level regardless of varia- tions in speech projection.

  • Page 53: Zone Eq

    6.0 E-4 System Setup 6.3.7 Zone EQ Page Active indicator – The Page Active indicator will be green when a page is being sent. The Zone EQ control panel provides a three-band equalizer for Ducking parameters – There are two settings for ducking: adjusting the sound quality of the zone.

  • Page 54: Dynamic Eq

    6.0 E-4 System Setup 6.3.8 Dynamic EQ • DO NOT USE AUTOTRANSFORMERS: DO NOT use an auto transformer on the speaker line to adjust the speaker The Dynamic EQ control panel provides an on/off control to volume. Dynamic EQ will not operate properly with this enable/disable Dynamic Equalization in the current zone.
  • Page 55 6.0 E-4 System Setup IMPORTANT: Before you calibrate Auto Volume setup procedure Auto Volume Programmer’s Note: While the Auto Volume calibra- • Make sure that the system hardware installation is complete tion is running, and that all components (sense microphones, speakers, and •...
  • Page 56 6.0 E-4 System Setup Click Continue. Your Auto Volume Tracking settings are Click Continue to begin the source calibration setup steps. confirmed. If the tracking settings are not correct, click the Wait for the setup steps to be completed. Cancel button, change the settings, and start the setup pro- cess again.
  • Page 57 6.0 E-4 System Setup Click Continue to begin the source calibration process. Click Continue to begin the Zone Microphone Calibration. The source calibration process takes about three minutes This calibration is performed using a test signal at the maxi- per source. For each source, the input gain is measured and mum zone volume and takes about 5 minutes.
  • Page 58 6.0 E-4 System Setup Resetting a calibrated Auto Volume zone Programmer’s Note: If this process fails, a dialog similar to the following will appear. Check the sensing To cancel the calibration in an Auto Volume zone, click the Reset microphone installation and make sure all sources are button.
  • Page 59 6.0 E-4 System Setup When to repeat the Auto Volume calibration Auto Volume reset button – Clears the Auto Volume calibration within the selected zone and enables the functions that were pre- You will need to repeat the Auto Volume process if: viously disabled.

  • Page 60: User Interface Operation

    7.0 User Interface Operation 7.1 Introduction • Press the Volume ▲ or Volume ▼ button to increase or decrease the volume in 2 dB steps. Press and hold for continu- A standard or Auto Volume user interface can be installed in a ous increase/decrease.

  • Page 61: System Troubleshooting

    4. Set the POWER switch to ON. cables? STANDBY AUDIO SOURCES 5. Press the STANDBY switch. DIRECT INPUT 6. Reconnect one cable at a time and check the Error Log. Contact Bose Customer Service. 61 of 76...

  • Page 62: Amplifier Fault

    EQ setting is selected. If none of these actions solve the problem, read the instructions in the following flow chart or check the error log using the Installer™ software. Contact Bose Customer Service. 62 of 76...

  • Page 63: Input Clipping

    AC line voltage. Is the unit properly configured for the line • Verify that the fuse is good. voltage? • Verify that the AC receptacle is live. • Set POWER switch to ON. Contact Bose Customer Service. 63 of 76...

  • Page 64: Freespace

    • Host controller – The host controller monitors and controls the operation of the E-4 hardware. A host controller failure will The FreeSpace E-4 system Error Log is displayed when the cause the message, “Power-on self-test incomplete” to appear Installer™ software is in the Service Hardware mode.

  • Page 65: Amplifier Alarms

    8.0 E-4 System Troubleshooting 8.3.4 Amplifier alarms Amplifier alarms – using output voltage and current Each amplifier section monitors its own operation and perfor- Reviewing the output voltage and current can help to diagnose a mance. If a fault condition occurs, it is reported in the Amplifier problem.

  • Page 66: Solving Faults Reported In The Error Log

    8.0 E-4 System Troubleshooting A number of fault conditions can be displayed in the Input Status Generally, this fault results in a one-time 3-second dropout. If, section: when the amplifier tries to restart after 3 seconds, the excess HF is still present, the amp (and speaker relay) will remain off for DC Sense Fault: A power supply fuse, output FET, amplifier mod- another 3 seconds and the loop repeats.

  • Page 67: Common Problems

    Again. Not doing this will cause the COM 1 port to be cessively hard. locked. Are the See amplifier fault troubleshooting AMP OUTPUTS section for course of action. indicators green? Contact Bose Customer Service. 67 of 76...

  • Page 68: User Interface Keypads Do Not Operate Correctly

    Is the input signal Verify that the total load imped- clean at the E-4 input? ance presented to the E-4 output is within specified limits for the selected mode of operation. Contact Bose Customer Service. Verify source hardware settings 68 of 76...

  • Page 69: User Interface Selects Unassigned Sources

    Make no connection at pin: 8.5 Customer support Source 1 8.5.1 Technical assistance If you need further technical assistance, contact your local Bose Source 2 representative, or send an email to the address for your area: North America Source 3 InstallerSupportNA@bose.com...

  • Page 70: Reporting Software Bugs And Issues

    To find the temporary file directory… Please email any problems, issues, or software bugs to your local For Windows 2000, or Windows XP: Bose representative. Please include the following information: Right-click My Computer on the Windows desktop. • Software version Select the Properties menu item.

  • Page 71: Upgrading E-4 Microcontroller Code

    9.0 Upgrading E-4 Microcontroller Code The microcontroller code residing in the E-4 system hardware Press and hold the Ctrl and Alt keys on your PC keyboard can be upgraded using the Installer™ software. and click the (Flash Configuration) button. The Upload Using the E-4 front panel STANDBY button, place the unit in Microcontroller Code dialog appears: standby mode (the STANDBY indicator should be amber).
  • Page 72 firmware version numbers are less than the values shown in this example, please contact your local Bose Customer Support representa- tive. 10. Open the design file you saved in Step 6. Click the (Flash Hardware Configuration) button to restore your...

  • Page 73: Technical Specifications

    10.0 Technical Specifications 10.1 Power amplifier 10.3 Front panel indicators and control connections Power output Amp output signal indicators Total shared power available for all channels: 400W Maximum power per channel: 400W Zone 1 – Zone 4: dual-color LED Output configurations Source input signal indicators 70.7V or 100V nominal Source 1 –...

  • Page 74: System Serial Data Commands

    10.0 Technical Specifications 10.4 Rear panel inputs, outputs, and AC power requirements (±10%) controls – cont. 120 VAC/50-60 Hz 220 VAC/50-60 Hz Direct input 240 VAC/50-60 Hz 100 VAC/50-60 Hz Type: Balanced Euroblock connectors Sensitivity: 0 dBV Fusing/protection Impedance: 2.5K ohms 120V: T6.30A, 250V rated Input Clip Level: +6 dBV 240V: T3.15A, L250V...
  • Page 75 10.0 Technical Specifications 75 of 76...
  • Page 76 ©2003 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA 268134 AM Rev.01 JN31022...

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