Primary Contact Form; Secondary Contact Form - IBM XIV Storage System Manual

Table 16. Client information form (continued)
Field Description
Building Second address line, building name, or other
location information to help locate the system
City The name of the city where the system is located
State The name of the state, when relevant, where the
system is located
Postal The postal (or zip) code for the address where the
code system is located
Country The name of the country where the system is
located
Primary contact
Table 17 indicates who to engage first if a repair is required for the system.
Table 17. Primary contact form
Field Description
Name Client primary contact name
E-mail E-mail address for the primary contact
Office The office phone number, including the country
phone code, of the primary contact person
Mobile The mobile phone number, including the country
phone code, of the primary contact person
Calling The calling hours, or duty shift for the primary
hours contact, for example, 08:00 - 16:00, or 24/7, as
appropriate
Time zone The time zone for this contact; for example, GMT
-4, or UTC -4
Secondary contact
Table 18 indicates who to engage if a repair is required when the primary contact
is unavailable.
Table 18. Secondary contact form
Field Description
Name Client secondary contact name
E-mail E-mail address for the secondary contact
Office The office phone number, including the country
phone code, of the secondary contact person
Mobile The mobile phone number, including the country
phone code, of the secondary contact person
Calling The calling hours, or duty shift for the secondary
hours contact, for example, 08:00 - 16:00, or 24/7, as
appropriate
Time zone The time zone for this contact; for example, GMT
-4, or UTC -4
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