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Requesting
Assistance
or
Service
Before calling for assistance or service, please check "Troubleshooting"
on pages 17-l 8. lt
may save you the cost of a service call. If you still need help, follow the instructions
below.
1. lf you need
assistance*
. . .
Call our toil-free number. Dial II
toii-free from anywhere in the
U.S.A.:
1-8OWWROPER
l-800-4476737
and talk with one of our trained consultants.
The consultant
can instruct you in how to
obtain satisfactory operation from your appli-
ance or, if service is necessary, recommend
a qualified service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance
Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need
service*
. . .
Contact the dealer from whom
you purchased the appliance or
the authorized
servicer in your
SERVICE
area. For help finding an autho-
rized servicer in your area, call H
our toll-free telephone number in Step 1.
*When asklng for help or service:
Please provide a detailed description of
the problem, your appliance's complete
model and serial numbers, and the pur-
chase date. (See page 2.) This information
will help us respond properly to your
request.
3. If you need
FSP
replacement
parts
. . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Ropep appliance.
FSP replacement parts will fit right and work
right, because they are made to the same
exacting specifications
used to build every
new Roper appliance.
To locate FSP replacement parts in your
arw, refer to Step 2 or call our toll-free
number in Step 1.
4. If you are not satisfied
with
how
the problem
was solved
. . .
l
Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent
consumer experts that
voices wnsumer
views at the highest
levels of the major appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your
action.
19
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