Troubleshooting And Hints - Stanley M-Force Operation And Maintenance Manual

Troubleshooting and Hints

PROBLEM
Door will not open
Call for service if all the checks have been made and the door still does not open.
Door will not close
Door opens too far
Door opens too soon or too late
Door slams at full open or full close
NOTES:
1. Turn off door if not working properly and call for service – 1-888-DOOR-444
2. A "Daily Safety Check" of the doors should be completed once a day. Please see attached
"Daily Safety Check" list for procedures.
3. STANLEY recommends a semi-annual inspection/adjustment for your automatic door
equipment to optimize its performance and to extend the lifetime of your purchase.
Toll Free: 800 7 ACCESS (1 800 722-2377)
Service: 888-DOOR-444
CAUSE
No power
Door locked
Jamb switch off
Power failure
Door(s) broken out
Obstruction
Bad Sensor
Broken door stop
Sensor not working
Door out of adjustment
REMEDY
Turn on circuit breaker
Unlock door
Turn switch on
Turn power switch to "off"
position for 15 seconds
Turn switch to "on" position
Reset panel
Remove obstruction in swing path
Move the door panel manually
Door must move freely
Turn off power – does the door
close? If not, call for service.
Call for service
Call for service
Call for service
Pg. 9
203917 Rev. D
11/2019