Appendix C: Error Codes - Zoetis VetScan UA User Manual

Appendix C: Error.Codes
Error Code Description
Strip Tray not
Error-1 detected, dirty or IR
LED has failed
Strip Tray not
Error-2 detected, dirty or Red
LED has failed
Strip Tray not
Error-3 detected, dirty, or
Green LED has failed
Reagent strip in
Error-4 incorrect position on
Strip Tray
Incorrect strip type
Error-5
selected
Error-6 No strip detected
Carriage not engaged
in analyzer or hardware
Error-7
failure of carriage
motor/sensor system.
Strip Tray not
Error-8 detected, dirty or Blue
LED has failed.
Remedy
Check that Strip Tray is correctly inserted, with white dot
at top. Power cycle the analyzer to recover.
If failure repeats, remove Strip Tray and clean white dot with
alcohol and replace.
If error continues call Zoetis Technical Support
Check that Strip Tray is correctly inserted, with white dot
at top. Power cycle the analyzer to recover.
If failure repeats, remove Strip Tray and clean white dot with
alcohol and replace.
If error continues call Zoetis Technical Support
Check that Strip Tray is correctly inserted, with white dot
at top. Power cycle the analyzer to recover.
If failure repeats, remove Strip Tray and clean white dot with
alcohol and replace.
If error continues call Zoetis Technical Support
Re-run test with a new strip, placing strip against the stop.
Ensure the top end of the strip is at the stop and not short
of or beyond the stop position
If the error repeats, run a Check Strip.
If error occurs with Check Strip, call Zoetis Technical support
Change Strip Type setting to match the type of strip being
used. Run new test.
For example, check that Strip Type is set to UA14 Strip Type
on Home Screen, if using UA14 strips, etc.
If the error repeats, run a Check Strip.
If error occurs with Check Strip, call Zoetis Technical support
Place a new strip in analyzer and retest.
If the error repeats, run a Check Strip.
If error occurs with Check Strip, call Zoetis Technical support
Check the Strip Tray is correctly inserted, with white dot at
top. Power cycle the analyzer to recover.
If failure repeats, remove Strip Tray and clean white dot with
alcohol and replace.
If error continues, call Zoetis Technical Support.
Check that Strip Tray is correctly inserted, with white dot
at top. Power cycle the analyzer to recover.
If failure repeats, remove Strip Tray and clean white dot with
alcohol and replace.
If error continues call Zoetis Technical Support.
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