Samsung The Serif 108 cm E-Manual page 127

There is something wrong
with the TV
The speakers are making an
odd sound.
Audio is skipping.
I can hear the voice guide
every time I operate the TV.
The TV provides an audio
description of the scene.
I can't hear the TV's audio
via an A/V receiver.
The sound seems distorted.
I can't adjust the external
device's volume.
I would like to turn the TV
and the audio device on and
off simultaneously.
Run Self Diagnosis.
• Settings
If the problem persists after running
securely to the audio out port of the external device.
If an antenna cable is connected to the TV, check
be the cause of the distorted audio.
• Settings
This is a common occurrence with Bluetooth speakers. Ensure that the Bluetooth speakers
and the wireless router are in clear sight of one another and that the speakers are placed as
close to the TV as possible.
Setting the wireless router's wireless band to 5GHz can help minimize the skipping.
We recommend using a wired connection like HDMI eARC or optical if the problem persists.
Go to Voice Guide Settings
• Settings
Make sure the A/V receiver is turned on and check its settings.
• If the A/V receiver has been connected to the TV via an optical cable, check to see if the
TV's audio output is set to Optical.
• If using the HDMI eARC connection method, make sure the TV's dedicated HDMI eARC
port is being used. However, eARC can only be used if it is supported by the A/V
receiver.
The optical port may not be supported depending on the model.
Change to a more appropriate sound mode.
• Settings
When Intelligent Mode and
automatically adjusted to the surroundings.
• Settings
To optimize the sound depending on the surroundings, select
• Settings
Depending on the model, this feature may not be supported.
Check the cable connection status between the TV and the external device.
If connecting a home theater or external speakers using an HDMI cable, make sure the cable
is connected to the TV's HDMI (eARC) port. Check to see if the TV's
General External Device Manager
If you connect a Samsung sound bar to the TV via Bluetooth, it will be possible to turn the TV
and the audio device on and off simultaneously. Depending on the model, Samsung sound
bars may not be supported.
If you connect an audio device that supports HDMI eARC to the TV's HDMI (eARC) port, it will
be possible to turn the TV and the audio device on and off simultaneously.
Try this!
Support Device Care
Self Diagnosis, make sure the audio cable is connected
Signal
Support Device Care
and disable Voice Guide.
General Accessibility
Sound Sound Mode
Adaptive Sound+ are turned on, the sound effects are
General Intelligent Mode Settings
General Intelligent Mode Settings
Anynet+ (HDMI-CEC)
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Self Diagnosis Sound Test
Information. Low signal levels may
Self Diagnosis Signal Information
Voice Guide Settings Voice Guide
Intelligent Mode
Adaptive Sound+.
Adaptive Sound+
Settings
feature has been enabled.