Samsung Crystal UHD E-Manual
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Samsung Crystal UHD E-Manual

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Summary of Contents for Samsung Crystal UHD

  • Page 1 SMART TV E-MANUAL Click on the Menu Tutorial link below to go directly to the section with instructions on menu use for individuals who have difficulty seeing. “Learning the Menus” Link...

  • Page 2: Table Of Contents

    General 64 Setting the Clock and Using Timers Using the Peripheral Devices 66 Using Auto Protection Time and Power Saving Feature Using Samsung Remote to Control External Devices (Universal Remote) Updating the Software Using Anynet+ (HDMI-CEC) Getting to Know the Accessibility Features for the Disabled...
  • Page 3 138 When the remote control does not work Requesting Remote Assistance or Service Support from Updating the Software Samsung Service Center 143 Updating the lastest TV's software 107 Requesting Remote Assistance 107 Checking the Information required for the Support Service...
  • Page 4 Guide to Accessibility Features Learning the Menus 150 Using Accessibility Menu 153 Using the TV with Voice Guide Enabled 154 Using Guide 156 Using Schedule Viewing 157 Using Channel List 158 Using Smart Hub 160 Using e-Manual...

  • Page 5: Connection Guide

    Guide Learn how to use various features of the TV. Connections Connect an antenna cable to the TV to watch broadcasts and use a LAN cable or a wireless router to access the internet on your TV. You can also use the various ports that come with the product to connect a wide variety of external devices to the TV.

  • Page 6: Antenna Connection

    Antenna Connection Connect an antenna cable to the TV. An antenna connection is not required if using the TV with a cable receiver/set-top box combination or a satellite receiver/ set-top box combination. If using a ground-wave antenna, connect the antenna cable to the Ground-Wave UHD or Ground Wave/Cable port. If using a cable antenna, connect the antenna cable to the Ground Wave/Cable port.
  • Page 7 Connecting to a Wired Network Settings General Network Open Network Settings Wired Plug in a LAN cable, and the TV automatically connects to the network. If network connection is not established automatically, see the “Network” section of Troubleshooting. Use a CAT 7 (*STP type) cable. *STP: Shielded Twisted Pair The TV is unable to connect to networks with a speed below 10Mbps.
  • Page 8 Wireless Connection Select your wireless network. Refresh Manage Saved Networks The actual menu screen may differ depending on the TV model. If the wireless router you wish to connect to does not appear on the list, select Add Network at the end of the list and enter the network name (SSID) manually.
  • Page 9 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.

  • Page 10: External Device Connection Cables

    External Device Connection Cables These are descriptions on connection cables used to connect external devices to the TV. Connection Cable Image Description Transmits digital video and audio signals from the external device simultaneously via the TV’s HDMI port. HDMI The cables come in a wide variety, depending on the types of the input and output ports used on the external device.
  • Page 11 Connection Cable Image Description DVI to HDMI cables may transmit digital video signals only and not audio signals. Accordingly, the use of an HDMI to HDMI cable is HDMI recommended. This type of cable is used to transmit audio signals to external speakers with minimal loss.

  • Page 12: Changing The Source To A Connected External Device

    TV's HDMI port and turning on the device results in the device being selected automatically as the TV's signal source or the device automatically pairing with the universal remote. For more information, refer to "Using Samsung Remote to Control External Devices (Universal Remote)".
  • Page 13 Universal Remote Setup You can control all external devices connected to the TV using a single Samsung remote. Follow the on-screen instructions to register external devices. For more information, refer to "Using Samsung Remote to Control External Devices (Universal Remote)".

  • Page 14: Before Connecting External Devices

    Before Connecting External Devices Described below are notes and suggestions on connecting external devices to the TV. The number of ports and their names and locations may vary depending on the model. When connecting an external device to the TV, refer to the device's user manual as well. The number of ports on an external device and their names and locations may vary depending on the manufacturer.
  • Page 15 Connecting a Computer • See the “Before Connecting a Computer (Supported Resolutions)” section for information on resolutions supported by the TV. • To connect a computer to the TV, both devices must be on the same network. • Depending on network configuration, network quality, and device functionality, file-sharing may not be supported with IP storages and other network-based products by third parties.

  • Page 16: Using The Peripheral Devices

    Use peripherals like a keyboard to use your TV with greater ease. Using Samsung Remote to Control External Devices (Universal Remote) By registering external devices, you can control the TV and all the registered devices using just a single Samsung remote.

  • Page 17: Using Anynet+ (Hdmi-Cec)

    Depending on the HDMI version, Anynet+ (HDMI-CEC) may not function. If this happens, check the HDMI version and try replacing the HDMI cable. Third-party external devices that do not support HDMI-CEC can be controlled using a single Samsung remote via the universal remote feature. For more information, refer to "Using Samsung Remote to Control External Devices (Universal Remote)".

  • Page 18: Using A Keyboard, Mouse Or Gampad With The Tv

    Using a Keyboard, Mouse or Gampad with the TV You can connect a keyboard, mouse or gamepad to the TV. Settings General External Device Manager Input Device Manager Try Now Connecting a keyboard, mouse or gamepad makes it easier to use the TV. Connecting a USB Keyboard, Mouse or Gamepad Connect the USB keyboard, mouse or gamepad to the TV's USB port.
  • Page 19 Button Description F8 Key Mutes the audio. F9 / F10 Keys Volume adjustment. F11 / F12 Keys Change Channels Page Up / Page Down For scrolling up or down the page while using the Internet app. Supported for the Internet app only.

  • Page 20: Typing With The On-Screen Keyboard

    Typing with the On-Screen Keyboard You can use the TV's on-screen keyboard to type in text. Recommended text Predict Next Character Options The actual menu screen may differ depending on the TV model. Recommended text When you start typing a word, the keyboard will display word recommendations for you to choose from. Options Select the on-screen keyboard's icon.

  • Page 21: Smart Features

    Smart Features Use Smart Hub to access and enjoy a wide collection of apps for your TV. Using Smart Hub Described here are the basic features of Smart Hub. With Smart Hub, you can search the internet, install a wide variety of apps, enjoy photos, videos, and music stored on an external device, and so much more.
  • Page 22 Getting to Know the Home Screen Press button. Sources HDMI 1 Remote Access Connection Guide Universal Remote Source The actual menu screen may differ depending on the TV model. Home screen gives you quick and easy access to frequently used apps and previously used apps. You can also add or remove apps to and from the Home screen.
  • Page 23 • Sound Mode Select the most optimal sound mode. Press the Select button to change the sound mode. Press the up button to change specific settings. Move the focus to Equalizer Setup and then press the Select button. • Sound Output Select which speakers to use for the TV's audio.
  • Page 24 Source Select an external device that is connected to the TV. For more information, see the “Changing the Source to a Connected External Device” section. Search Search for channels, programs, movies, and apps offered by Smart Hub. Search service requires internet connectivity. Apps Install news, sports, weather, game, and other types of apps offered by Smart Hub and enjoy them on your TV.
  • Page 25 For more information on Samsung Account, refer to “Managing Samsung Accounts”. • Notification View a list of alerts concerning the TV's events. Alerts appear on the screen when a program that has been scheduled for viewing is about to air or an event has taken place with a registered device.
  • Page 26 Move Remove The actual menu screen may differ depending on the TV model. Repositioning Apps on Home Screen Move the focus over to the app you wish to relocate and then press and hold the Select button. Select Move from the option menu.
  • Page 27 Automatically Launching Smart Hub Settings General Smart Features Autorun Smart Hub Try Now Enabling Autorun Smart Hub automatically launches Smart Hub when the TV is turned on. Navigate to this option to enable or disable the feature. Automatically Launching the Last Used App Settings General Smart Features...

  • Page 28: Managing Samsung Accounts

    System Manager Samsung Account My Account Terms & Conditions, Privacy Policy. You can create a Samsung account on the web (http://account.samsung.com) and use both the TV and the website with a single ID. Logging Into a Samsung Account Settings General...
  • Page 29 For checking and managing payment-related information. • Back up Backs up the TV’s settings to your Samsung account on Samsung Cloud. You can use the backup data to restore the settings when resetting or replacing your TV. • Sync Internet By logging into your Samsung account and enabling synchronization, you will be able to access your bookmarks across different devices.

  • Page 30: Using Remote Access

    Using Remote Access Use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. Source Remote Access You can use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. For smooth use as in a computer, connect a keyboard and a mouse to your TV in advance.
  • Page 31 • Mac OS: 1. Select Menu System Preferences and then click Sharing. 2. Select the Screen Sharing check box. 3. Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x 900 or lower. If you do not change the resolution in Mac OS, the previous image may appear while connecting a remote computer.
  • Page 32 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.

  • Page 33: Using Apps Service

    Samsung Account screen and log out or add an account. If you are not logged into a Samsung account, you can log in by selecting Sign If you want to download new apps, first sign in to your Samsung account.
  • Page 34 Installing an App Move to the app you wish to install and then press the Select button. The app's detailed information page will appear. Select Install. Once installed, the Open option will appear. Select Open to launch the app right away. Apps that have been installed on your TV are shown on the Settings screen.
  • Page 35 Managing Installed Apps On the Apps screen, select Settings. Manage installed apps. Settings Copyright Auto Update : ON Delete Add to Home Lock Move Reinstall View Details The actual menu screen may differ depending on the TV model. Uninstalling Apps 1.
  • Page 36 Locking/Unlocking Apps 1. Select an app you wish to lock/unlock. 2. Select Lock/Unlock. The selected app has been locked/unlocked. Enter the PIN to lock/unlock an app. The default PIN is 0000. You can change the PIN at Settings General System Manager Change PIN.

  • Page 37: Using Gallery App

    Using Gallery App An app that allows you to view photos and videos that have been synchronized on Samsung Cloud. Gallery Gallery View: Daily The actual menu screen may differ depending on the TV model. Enjoy synchronized contents using mobile devices that support Samsung Cloud. Accessible contents include photos, videos, stories, and group-share files.

  • Page 38: Using Smartthings App

    Press the Select button to see all connected devices or devices at user-designated locations. Samsung Account Navigate to Samsung Account screen and log out or add an account. If you are not logged into a Samsung account, you can log in by selecting Sign - 38 -...

  • Page 39: Using E-Manual App

    Open e-Manual The embedded e-manual contains information about the TV's core features. You can also download the e-manual from Samsung's website and read it on a computer or a mobile device or print a hard copy of it. (http://www.samsung.com/sec/support/) Some menu screens cannot be accessed from the e-Manual.
  • Page 40 Getting to Know e-Manual's Additional Features e-Manual Guide Troubleshooting First Time Use Recently Viewed Topics The actual menu screen may differ depending on the TV model. (Search) Enter a word you wish to search for and then select Done. Choose an item from the list of returns to go directly to that page.

  • Page 41: Using Internet App

    ID and password and instead using Samsung Pass biometrics. Depending on the site’s policy, however, Samsung Pass’s web login feature may not work. In addition, you must be logged into the Samsung Account registered to Samsung Pass on the mobile device. - 41 -...

  • Page 42: Enjoying Photos, Videos, And Music

    This feature is not available with unsupported storage devices and file types. For more information, refer to "Before Opening Media Files". Back up important files before connecting a USB device to the TV. Samsung will absolutely not be held liable for the loss or damage of user's data.
  • Page 43 Playing a Computer or Mobile Device's Media Contents From the Source screen, select the device with the media contents you wish to play. A list of the media contents stored on the selected device will appear. From the list, select an item you wish to play. The selected item will start playing.
  • Page 44 Getting to Know Media Playback Buttons and Features Press the Select button while viewing photos or watching videos to display a control bar with the following options: Available buttons and functions may vary depending on the model and/or region. Available buttons and features may vary depending on the type of the media content. •...
  • Page 45 • Repeat Repeats the content currently being played back or repeats all multimedia files contained in the same folder. • Shuffle Plays music in a random order. • Screen Off • Fit to Screen Fits the photo to the screen. •...
  • Page 46 • Options Following options may vary depending on the model and/or type of media content. Function Description To change the speed of the slide show. Slideshow Speed If there is only one image file in the USB device, the slide show is not played. To apply transition effects to photos.

  • Page 47: Tv Viewing Features

    TV Viewing Features Your Samsung TV offers a number of convenience features for an improved viewing experience. You can also edit your list of channels and create a list of favorite channels. Using the Guide See the programming schedules of different channels on a single screen.
  • Page 48 From Guide, move to a desired program and long-press the Select button to access the following options: • Schedule Viewing Schedule a viewing of an upcoming program. • Cancel Scheduled Viewing Cancel Schedule Viewing. • View Details View detailed information about the selected program. Depending on the broadcast signal, program information may not be available.

  • Page 49: Setting Up A Timer Viewing

    Setting Up a Timer Viewing Schedule a viewing of a program on a specific date and at a specific time. Channels and programs that have been marked for scheduled viewing are indicated by the icon. To schedule a viewing, you must first set the time. Go to Clock Settings General...
  • Page 50 Editing a Scheduled Viewing Live TV Schedule Manager Edit or cancel a scheduled viewing. The menus may not appear depending on the model. Up to thirty Schedule Viewing events may be created. • Edit You can change the Start Time setting of a scheduled viewing.

  • Page 51: Using The Ch List

    DTV Cable are displayed. • Samsung TV Plus If the TV is connected to the internet, this option shows you a virtual channel that plays highlights from popular programs and from each category 24 hours a day. A programming schedule for...

  • Page 52: Editing Channels

    Editing Channels Edit the TV's saved channels. Live TV Channel List Edit Channels Edit Channels screen icons indicate the following: – : A favorite channel. – : A locked channel. Select a channel from the Edit Channels screen to access the following options: •...

  • Page 53: Using Favorites Lists

    Using Favorites Lists Designate the channels you watch the most as your favorite channels. On the Edit Channels Channel List screens, the icon appears next to favorite channels. Up to 5 Favorites Lists are supported, making it possible for each member of the family to create their own Favorites List. Creating a Favorites List Live TV Channel List...

  • Page 54: Tv-Viewing Support Features

    TV-Viewing Support Features These are the features you can use while watching a broadcast. Scanning for Available Channels Settings Broadcasting Auto Program Try Now Automatically scans and saves all incoming channels from the antenna. Enter the PIN number to use this function. This feature is not necessary if you are using your TV with a cable receiver/set-up box combination or a satellite receiver/ set-up box combination.
  • Page 55 Configuring Broadcast Audio Support Features Settings Broadcasting Audio Options Try Now Configure specific audio settings to use when watching broadcasts. • Auto Stereo Set audio output to stereo or mono. • Preferred Language Select the preferred audio language for digital broadcasts. •...

  • Page 56: Picture And Sound Settings

    Picture and Sound Settings Configure the picture and audio settings based on the viewing environment or your personal preferences. Changing the Picture Mode and Adjusting the Picture Quality Change the picture mode and make fine adjustments to the picture quality. Selecting the Best Picture Mode for the Viewing Environment Settings Picture...
  • Page 57 Picture Clarity Settings Try Now • Setting LED Clear Motion makes the screen dimmer than usual. This function is supported by TU7 series. • Contrast Enhancer Try Now • Film Mode Try Now Only available while watching TV or if the input signal is AV, Component (480i, 1080i), or HDMI (1080i). •...

  • Page 58: Optimizing Picture Settings Based On The Type Of External Device

    Optimizing Picture Settings based on the Type of External Device Achieve the optimal viewing experience for the type of external device being used. Optimizing the Picture for Gaming Settings General External Device Manager Game Mode Optimal picture settings for gaming using consoles like PlayStation™, Xbox™ or Nintendo Switch™. This function is supported by TU7 series.

  • Page 59: Changing Screen Size And Position

    Changing Screen Size and Position Learn more about changing the screen's size and position. Changing the Screen Size Settings Picture Picture Size Settings Picture Size Try Now Change the aspect ratio of the screen to 16:9 Standard, Custom, or 4:3. Supported aspect ratios and modes vary depending on the input signal.

  • Page 60: Changing The Sound Mode And Adjusting Detailed Sound Settings

    Changing the Sound Mode and Adjusting Detailed Sound Settings Change the sound mode and make fine adjustments to the sound quality. Choosing the Right Sound Mode for the Environment Settings Sound Sound Mode Try Now Depending on the content type or the viewing environment, choose the preferred Sound Mode. Sound Mode may change depending on the connected external device.
  • Page 61 Dolby Atmos Compatibility Try Now • You can set whether to allow Dolby Digital+ with Atmos streams that are input from external devices. Set to if the audio device connected via the HDMI (eARC) port supports Dolby Atmos. The screen may blink when enabling/disabling the feature.

  • Page 62: Sound Support Functions

    Sound Support Functions These are the sound settings supported by your TV. Selecting Speakers Settings Sound Sound Output Try Now You can choose to hear the TV's audio via speakers of your choosing. It may not be possible to control external speakers using the remote control. Also, external speakers may not support some of the sound options.
  • Page 63 TV audio. Surround sound can be achieved either with a sound bar or without one. To achieve surround sound, all the following conditions must be met: • If there are two or more Samsung wireless speakers of the same type, they must be connected to the same wireless network.

  • Page 64: General

    General Configure Clock, Power Saving, Software Update, and other basic TV settings. Setting the Clock and Using Timers Set the system's clock and use the TV's timer features. Settings General System Manager Time Try Now Clock can be set automatically or manually. Once the clock has been set, you will be able to find out the time on demand.
  • Page 65 Calibrating the Clock Settings General System Manager Time Clock Time Offset Time Offset adjusts the time via a network connection. This feature is only available if Clock Mode is set to Auto, the current time cannot be retrieved from the broadcaster’s signal, and the TV is connected to the internet via a network.

  • Page 66: Using Auto Protection Time And Power Saving Feature

    Using Auto Protection Time and Power Saving Feature Configure Auto Protection Time and reduce your power use. Configuring Auto Protection Time Settings General System Manager Auto Protection Time Try Now Activate a screensaver when your TV displays a still image for two hours or more. This function may not be supported in some viewing modes.

  • Page 67: Updating The Software

    Software Update Update Now Download the update package from Samsung's website to a USB storage device and then connect the device to the TV to update the TV's software. Remember to save the update package to the top-most directory of the USB device. Otherwise, the TV will not be able to find the update package.
  • Page 68 Enabling Voice Guide for the Visually Impaired Settings General Accessibility Voice Guide Settings Try Now Provides voice guides to make it easier for the visually impaired to use the TV. Voice guide supports basic operations such as changing channels and adjusting the volume, provides voice descriptions about the current broadcast and the following broadcast, and offers guidance on setting up Scheduled Viewing events.
  • Page 69 White Text on Black Background (High Contrast) Settings General Accessibility High Contrast Try Now Automatically displays white text over a black background while in Smart Hub or using a settings menu and makes the screen more opaque while using a TV menu to improve the readability of text. While High Contrast enabled, some of the...
  • Page 70 Learning the TV's Menus Settings General Accessibility Learn Menu Screen Try Now Use this feature to learn the menus that appear on the TV's screen. When enabled, the TV gives a voice description of the selected menu's structure and functions. This feature is only available if Voice Guide has been set to On.
  • Page 71 Using Multiple Audio Output for the Visually Impaired Settings General Accessibility Multi-output Audio This feature outputs the TV's audio via a Bluetooth headphone and the TV's speakers simultaneously to allow a visually impaired person and their family members to watch TV together at volume levels that are comfortable for everyone.

  • Page 72: Getting To Know Other Settings

    Getting to Know Other Settings Find out more about the TV's additional settings. Changing the Language Settings General System Manager Language Try Now Setting Up a Password Settings General System Manager Change PIN Try Now Set up a PIN for use in locking channels, resetting the TV, and other TV settings. Enter 0000 in the PIN field and then a new PIN.
  • Page 73 Managing External Device Connections Settings General External Device Manager Device Connect Manager Try Now Allow an external device like a smartphone or a tablet to connect to the TV over the same network or check a list of previously connected devices. •...

  • Page 74: Notes And Precautions Before Use

    Samsung's website. Smart Hub's services and content availability are subject to change without notice. • Samsung Electronics takes no legal responsibility whatsoever for any interruption of app service caused by the service provider.

  • Page 75: Before Using The Internet

    Before Using the Internet Familiarize yourself with the following before using the Internet app. • Downloading files is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • Flash Video is not supported. •...
  • Page 76 Before Setting Up Wireless Internet Wireless Internet Precautions • This poduct supports IEEE 802.11 a/b/g/n/ac protocols. Samsung Electronics recommends the use of IEEE 802.11n. Video files stored on a device connected to the TV via a home network may not play back smoothly.

  • Page 77: Before Opening Media Files

    • Certain files, depending on how they are encoded, may not play on the TV. • Depending on the model, certain files may not be supported. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2020. - 77 -...
  • Page 78 Supported Subtitle Formats Subtitle File Format Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Subtitle-embedded Video Format Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
  • Page 79 Supported Image Formats and Resolutions File Extension Format Resolution *.jpg JPEG 15360 x 8640 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 MPO format is partially supported. Supported Music Formats and Codecs File Extension Format Codec Note *.mp3...
  • Page 80 About video codec info (TU7 series) File Frames per Bitrate Container Video Codecs Resolution Audio Codec Format Second (fps) (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 60 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital...
  • Page 81 Other Restrictions • Above codecs may not be supported if there is a problem with the content. • Video cannot be played normally if there is an error in the container or the file is corrupt. • Sound or video may not work if the standard bit rate or frame rate is higher than the FPS indicated in the table. •...
  • Page 82 About video codec info (T5 series or lower) File Frames per Bitrate Container Video Codecs Resolution Audio Codec Format Second (fps) (Mbps) H.264 BP/MP/HP *.avi HEVC (H.265 - Main, *.mkv Main10) *.asf Motion JPEG *.wmv *.mp4 Dolby Digital MPEG4 SP/ASP *.mov LPCM Window Media Video...
  • Page 83 Other Restrictions • Above codecs may not be supported if there is a problem with the content. • Video cannot be played normally if there is an error in the container or the file is corrupt. • Sound or video may not work if the standard bit rate or frame rate is higher than the FPS indicated in the table. •...

  • Page 84: Aspect Ratios By Source

    Aspect Ratios by Source These are the supported aspect ratios for different types of sources. The TV remembers the Picture Size setting for each source and, when the source is changed, automatically recalls the corresponding Picture Size setting. Input Signal Aspect Ratio Component 16:9...

  • Page 85: Uhd Compatibility

    UHD Compatibility These are the supported resolutions for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function is supported by TU7 series. If Input Signal Plus function is set to Off Color Depth/ Frames per Chroma RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2...

  • Page 86: Before Connecting A Computer (Supported Resolutions)

    Before Connecting a Computer (Supported Resolutions) These are the supported resolutions for input signals from a computer. Connect the computer to the TV and then configure the resolution setting according to the table below. The optimal resolution are 3840 x 2160 at 60 Hz (TU7 series) and 1920 x 1080 at 60 Hz (T5 series or lower). If an output signal not found in the following table is selected, a blank screen may be displayed or only the remote control sensor may turn on.
  • Page 87 VESA DMT Horizontal Vertical Polarity Resolution Clock Frequency Frequency Frequency Display Format (Horizontal/ (Dots x Lines) (MHz) Vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz 37.500...
  • Page 88 CTA-861 Horizontal Vertical Polarity Resolution Clock Frequency Frequency Frequency Display Format (Horizontal/ (Dots x Lines) (MHz) Vertical) (KHz) (Hz) *1920 x 1080 100 Hz 112.500 100.000 297.000 + / + *1920 x 1080 120 Hz 135.000 120.003 297.000 + / + 3840 x 2160 30 Hz 67.500...

  • Page 89: Supported Resolutions For Video Signals

    Supported Resolutions for Video Signals These are the supported resolutions for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock Frequency Frequency Frequency Display Format (Horizontal/ (Dots x Lines) (MHz) Vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
  • Page 90 Horizontal Vertical Polarity Resolution Clock Frequency Frequency Frequency Display Format (Horizontal/ (Dots x Lines) (MHz) Vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 25 Hz 56.250 25.000 297.000 + / + 4096 x 2160 30 Hz 67.500...

  • Page 91: Before Using Bluetooth Devices

    Before Using Bluetooth Devices These are the precautions the user needs to become familiar with before using Bluetooth devices. Depending on the model, Bluetooth may not be supported. Limitations on Using Bluetooth • Bluetooth devices cannot be used when Wi-Fi Speaker Surround Setup is in use.

  • Page 92: Licenses

    HDMI Licensing LLC in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (http://opensource.samsung.com) Depending on the model, this feature may not be supported.

  • Page 93: Troubleshooting

    The troubleshooting section offers of a comprehensive range of solutions for most of the common problems. If the problem you are having isn't addressed, however, you can view “Frequently Asked Question” section or contact Samsung Service Center for assistance. Screen Try the following solutions if you are having issues with the TV's screen.
  • Page 94 There is something wrong Try this! with the TV If the product’s colors or absolute whites/blacks seem to be off, launch Picture Test. • Settings Support Device Care Self Diagnosis Picture Test Try the following if the test results come back clean: Component connections If using a component cable, ensure that the green (Y), blue (Pb), and red (Pr) cables are and screen color...
  • Page 95 Contact the broadcast service provider for more information. If using a Samsung TV Plus channel, check the network connection status. The app might not work and the picture quality may be poor if the network speed is not high enough.
  • Page 96 There is something wrong Try this! with the TV Go to Picture and adjust the Picture Mode, Brightness, Sharpness, and Color settings. • Settings Picture Picture Mode • Settings Picture Expert Settings Brightness • Settings Picture Expert Settings Sharpness The colors don't appear •...

  • Page 97: Audio/Noise

    Audio/Noise Try the following solutions if you are having issues with the TV's audio. Testing the Sound Quality Settings Support Device Care Self Diagnosis Sound Test Try Now The TV will play a melody through its speakers to test for audio issues. If the test does not identify any issue with the audio, the problem you are having may be related to an external device or the strength of the broadcast signal.
  • Page 98 HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. If you connect a Samsung sound bar to the TV via Bluetooth, it will be possible to turn the TV and the audio device on and off simultaneously. Depending on the model, Samsung sound bars may not be supported.

  • Page 99: Channels/Broadcasts

    Channels/Broadcasts Try the following solutions if you are having issues with watching broadcasts. There is something wrong Try this! with the TV Check the cable connection and ensure that the external device is powered on. Navigate to Sources and select a different source. I am getting an "Input signal •...

  • Page 100: External Device Connection

    External Device Connection Try the following solutions if you are having issues with connecting an external device (PC, game console, mobile device, etc.) to the TV. Source Connection Guide For detailed instructions on connecting an external device to the TV, launch Connection Guide.
  • Page 101 There is something wrong Try this! with the TV If the computer’s screen isn’t being displayed or the computer is not being recognized, make sure the computer has been turned on and try reconnecting the HDMI cable from the computer to the TV. If the screen still isn’t displayed, make sure the computer is not in sleep The computer’s screen isn't mode.

  • Page 102: Network

    Network Try the following solutions if you are having issues with connecting the TV to the internet. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now There is something wrong Try this! with the TV Make sure there are no items that can generate electromagnetic waves positioned between the TV and the wireless router.

  • Page 103: Anynet+ (Hdmi-Cec)

    Anynet+ (HDMI-CEC) Try the following solutions if you are having issues with Anynet+ (HDMI-CEC). There is something Try this! wrong with the TV External devices that are connected to the TV and support HDMI-CEC can be controlled using What is Anynet+? the TV remote.

  • Page 104: Remote

    Remote Try the following solutions if you are having issues with the remote. There is something wrong Try this! with the TV I can't control the TV with The remote will be slow to respond or completely unresponsive if its battery level is low. In the remote.

  • Page 105: Miscellaneous Product Inquiries

    Miscellaneous Product Inquiries Try the following solutions if you are having miscellaneous product issues. There is something wrong Try this! with the TV Due to the nature of the product, the panel will generate heat after prolonged use. This heat generated by the panel is discharged through the vents on the top part of the TV.

  • Page 106: Self-Diagnosis And Reset

    Support Device Care Self Diagnosis Signal Information Resets all data concerning Samsung accounts, service accounts linked to Samsung accounts, and user-agreement consents, and Smart Hub from the TV and resets all installed apps. Resetting Smart Hub • Settings Support Device Care...

  • Page 107: Requesting Remote Assistance Or Service Support From Samsung Service Center

    Remote Management Try Now This feature allows Samsung Service Center to diagnose the TV for issues remotely. Navigate to this option to enable or disable the feature. This feature requires you to consent to its user agreement before use and allows Samsung's expert engineers to diagnose the TV, correct errors, update drivers, and take other necessary actions remotely.

  • Page 108: Frequently Asked Question

    Frequently Asked Question In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen and screen are bad, let's find out how to simply check whether the cause is caused by the product or the external environment by broadcasting signals and cables.
  • Page 109 HDMI 입력 HDMI 입력 HDMI 입력 Check the antenna or the HDMI cable’s connection status. If the issue persists, define exactly what is wrong with the display. (Problems such as the mosaic or block phenomenon, multiple lines, white dots, or vertical/horizontal lines) - 109 -...
  • Page 110 Try changing channels using the remote control. Source Press the button, and then select Source. Choose another input source. - 110 -...
  • Page 111 If the same problem persists, run a diagnostic test. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support Device Care Self Diagnosis Picture Test. - 111 -...
  • Page 112 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Picture Test Complete Close When a message appears, select Close and complete the test by following the instructions shown on the screen.
  • Page 113 If the problem disappears during the test, check your TV signal. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Signal Information and check the broadcast’s signal strength. Support Device Care Support Select Settings Support Device Care Self Diagnosis...
  • Page 114 Signal Information Signal strength must be more than 20 dB (more than four bars on the icon) for stable signal reception. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now - 114 -...

  • Page 115: The Tv Does Not Turn On

    The TV does not Turn On If there is no screen on the TV, it often occurs when the contact point of the power cord is loose or the peripheral device is turned off. When your TV does not turn on The color and design of the TV and its accessories and the features of the TV may differ depending on the model.
  • Page 116 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. Invisible Connection Invisible Connection Disconnect the One Invisible Connection from the TV and One Connect and connect it again. Make sure One Invisible Connection is not twisted or bent.
  • Page 117 Check the remote control sensor again. If the remote control sensor is turned on, press the power button on your remote control to turn on your TV. If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
  • Page 118 On the remote control, press the button. When Home Screen appears, the TV is turned on but the connected external device does not work or any connection problem occurs. Invisible Connection HDMI 입력 HDMI 입력 Invisible HDMI 입력 Connection Make sure the HDMI cable is connected properly to the TV and One Connect. Make sure that the external device is turned on.
  • Page 119 Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. Invisible Connection HDMI 입력...
  • Page 120 Component Make sure that the cables between your TV and the external devices are properly connected. 컴포넌트 입력 port may not be supported depending on the model or geographical area. Also make sure that the correct source is selected on the Home Screen ( Source).

  • Page 121: When The Tv Does Not Connect With An External Device Properly

    The TV’s screen is cutting out or there is sound coming from the sound bar. No TV sound in the sound bar, or disconnected symptoms are often caused by loose connection terminals or poor contact of the outlet. When the TV does not connect with an external device properly The color and design of the TV and its accessories and the features of the TV may differ depending on the model.
  • Page 122 HDMI 입력 HDMI 입력 HDMI 입력 First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC) Box. And then unplug the power cord and plug it back into the wall outlet. HDMI If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback.
  • Page 123 HDMI 입력 For better video quality, use an HDMI cable if your external device supports it. HDMI Satellite If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set- top box.
  • Page 124 If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output. Invisible Connection Invisible...
  • Page 125 HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV. HDMI (ARC) is supported by some models.

  • Page 126: I Can't Connect To The Internet

    I can't connect to the Internet When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The color and design of the TV and its accessories and the features of the TV may differ depending on the model. No Access Network If your TV is not connected to the internet, check the network and the status of your access point.
  • Page 127 Settings To check the network status, select Settings General Network Network Status. General Network General To check the network status, select Settings General Network Network Status. Network Reset Network General If the network isn't connected, a network reset may be required. - 127 -...
  • Page 128 Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally. If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer.
  • Page 129 Settings If the same problem persists, select Settings General Network Network Status IP Settings change the DNS server. If a test occurs, cancel it and select Settings. General Network General If the same problem persists, select Settings General Network Network Status IP Settings change the DNS server.
  • Page 130 IP Settings DNS Setting Enter manually Select DNS Setting Enter manually. IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network...

  • Page 131: Strange Noise

    There is no sound from the TV or the speakers are making a strange noise. When the sound is not good, let's find out how to simply check whether the cause is caused by the product or the external environment by broadcasting signals and cables. When no sound comes out of the TV, or the sound is breaking up The color and design of the TV and its accessories and the features of the TV may differ depending on the model.
  • Page 132 Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound Output. Them, select Speaker. Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound...
  • Page 133 Support Device Care Support To check the TV’s audio output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
  • Page 134 Settings To perform an audio diagnosis, navigate to Settings Support Device Care Self Diagnosis Sound Test. Support Device Care Support To perform an audio diagnosis, navigate to Settings Support Device Care Self Diagnosis Sound Test. Settings If the test reveals a problem, select Settings Sound Expert Settings...
  • Page 135 Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test did not identify any issue, select Settings Support Device Care Self Diagnosis Signal Information to check the broadcast signal. - 135 -...
  • Page 136 Support Device Care Support If the test did not identify any issue, select Settings Support Device Care Self Diagnosis Signal Information to check the broadcast signal. Signal Information Signal strength must be more than 20 dB (more than four bars on the icon) for stable signal reception. Update now If the same problem continues, a software update or factory reset may be required.
  • Page 137 Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General...

  • Page 138: The Remote Control Does Not Work

    The Remote Control does not Work If the remote control is not working, the battery may be too low. When the remote control does not work The color and design of the TV and its accessories and the features of the TV may differ depending on the model. Verify that the infrared remote control signal is being transmitted and received.
  • Page 139 Make sure the remote control sensor on the TV is blinking. Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. - 139 -...
  • Page 140 If you don't see any infrared signal, replace the batteries of the remote control. If you don't see any infrared signal, replace the batteries of the remote control. - 140 -...
  • Page 141 The remote control sensor will work more effectively if you point it at the IR receiver. If the same problem continues, try using the appropriate Samsung remote control for your TV model. - 141 -...
  • Page 142 If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box. - 142 -...

  • Page 143: Updating The Software

    Updating the Software If you want to keep the TV in its best condition, or if you have an abnormality intermittently, please update it to the latest version. Updating the lastest TV's software The color and design of the TV and its accessories and the features of the TV may differ depending on the model. Settings If your TV is connected to the Internet, you can set it to receive periodic updates automatically.
  • Page 144 Support Software Update Support To enable automatic updates, select Settings Support Software Update Auto Update. No Access Network Settings If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About This TV and check the model code and software version.
  • Page 145 About This TV and check the model code and software version. About This TV Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. - 145 -...
  • Page 146 Find your TV model and download the firmware file. 고객지원 전체 보기 Find your TV model and download the firmware file. Download 펌웨어 Click Download to download the firmware. - 146 -...
  • Page 147 Unzip the downloaded file and store it in your USB drive top folder. Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. - 147 -...
  • Page 148 Update now The firmware update begins automatically. Your TV will be automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress. Settings After your TV has been reset, select Settings Support About This...
  • Page 149 About This TV Model code: Software version: After your TV has been reset, select Settings Support About This Related menu path Settings Support Software Update Auto Update Try Now Settings Support About This TV Try Now - 149 -...

  • Page 150: Guide To Accessibility Features

    Guide to Accessibility Features Menu and remote tutorials for individuals with poor eyesight. Learning the Menus Use this feature to learn the menus that appear on the TV's screen. When enabled, the TV gives a voice description of the selected menu's structure and functions. Using Accessibility Menu These are instruction on using the Accessibility menu and options.
  • Page 151 Accessibility Menu Options • Voice Guide Settings The feature is available at all times and reads the items displayed on the screen to make them more discernible. For example, the feature will tell you what the chosen volume level is and information about the current channel or program.
  • Page 152 • Learn TV Remote Helps you become familiar with the remote’s buttons and functions. While on this screen, pressing the power button (top left) turns the TV off. Press any other button, however, and the TV will say its name and read its description.

  • Page 153: Using The Tv With Voice Guide Enabled

    Using the TV with Voice Guide Enabled Voice Guide reads out the menu options for the visually impaired. Changing the Channel You can change channels in the following three ways. Each time you change the channel, you will hear detailed information about the new channel.

  • Page 154: Using Guide

    Using Guide Provides a summary of each channel's programming schedule. If you are watching TV and want to find out what's airing on other channels, press the 방송편성표 button on the remote. Use the directional buttons to see the broadcast information. Live TV Guide See each broadcaster's programming schedule for the day and detailed information about each program.
  • Page 155 Watching a Program On the Guide screen, highlight a program that is currently airing and press Select button to go directly to that program. Other Guide Options On the Guide screen, highlight an upcoming program and long-press Select button. A popup menu with the following options will appear: Use the up and down buttons to select an option and then press Select button.

  • Page 156: Using Schedule Viewing

    Using Schedule Viewing Schedule a viewing of a program on a specific date and at a specific time. Channels and programs that have been marked for scheduled viewing are indicated by the icon. To schedule a viewing, you must first set the time. Go to Clock Settings General...

  • Page 157: Using Channel List

    • Samsung TV Plus If the TV is connected to the internet, this option shows you a virtual channel that plays highlights from popular programs and from each category 24 hours a day. The Guide feature is also available for...

  • Page 158: Using Smart Hub

    Once Smart Hub's Home screen appears, use the left and right buttons to move the focus over to Live TV Samsung TV Plus. Press the up button to move to the top row. A broadcast menu will appear. The option included in...
  • Page 159 For more information, see the “Using Apps Service” section. • Home This menu appears first when you press the button. Then you can quickly use any of Samsung Account, Notification Privacy Choices. • Universal Guide Universal Guide is an app that allows you to search for and enjoy TV shows and movies with incredible ease. The app makes personalized recommendations based on the user’s viewing experience.

  • Page 160: Using E-Manual

    Open e-Manual The embedded e-Manual contains information about the TV's main features and functions. You can download e-Manual from Samsung Electronics' website and read it on a computer or as a printed hard copy. (http:// www.samsung.com/sec/support/) Blue words indicate a menu option (e.g., Internet).

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