Samsung TU7000 E-Manual
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Samsung TU7000 E-Manual

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E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model
Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Learn the Menu Screen link below.
"Learn the Menu Screen" Link

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Summary of Contents for Samsung TU7000

  • Page 1 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn the Menu Screen link below.

  • Page 2: Table Of Contents

    Using the Auto Protection Time and Energy Saving Functions Peripherals Updating the TV's Software Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Audio and Video Functions for the Visually or Hearing Using Anynet+ (HDMI-CEC) Impaired...
  • Page 3 Troubleshooting Picture Issues The TV Screen does not Display Properly 103 Testing the picture 121 When the TV screen does not display properly Sound and Noise Issues The TV does not Turn On 107 Testing the sound 128 When your TV does not turn on Channel and Broadcast Issues The Picture is Distorted, or No Sound Comes Out of the Sound Bar...
  • Page 4 Accessibility Guidance Learn the Menu Screen 163 Using the accessibility menu 166 Using the TV with Voice Guide on 167 Using the guide 169 Using Schedule Viewing 170 Using the Channel List 171 Using Smart Hub 174 Launching the e-Manual...

  • Page 5: Connection Guide

    Guide Learn how to use various features. Connections You can watch live broadcasts by connecting an coaxial cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV.

  • Page 6: Connecting An Antenna

    Connecting an Antenna You can connect an coaxial cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. - 6 -...

  • Page 7: Connecting To The Internet

    Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet.
  • Page 8 Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
  • Page 9 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.

  • Page 10: Connection Cables For External Devices

    Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input/ output ports on external devices.
  • Page 11 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables do not transmit video signals.

  • Page 12: Switching Between External Devices Connected To The Tv

    For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote." When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
  • Page 13 Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.

  • Page 14: Connection Notes

    Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.
  • Page 15 Connection notes for computers • For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)." • If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same network.

  • Page 16: Peripherals

    Source Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.

  • Page 17: Using Anynet+ (Hdmi-Cec)

    You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."...

  • Page 18: Controlling The Tv With A Keyboard, Mouse, Or Gamepad

    Controlling the TV with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse or gamepad to make it easier to control the TV. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.
  • Page 19 Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen. Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Color buttons ―...

  • Page 20: Entering Text Using The On-Screen Virtual Keyboard

    Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language Keyboard Type functions. • Mouse Settings You can set up the mouse with the Primary Button Pointer Speed functions.
  • Page 21 Options Select on the virtual keyboard screen. The following options are available: The options available may differ depending on the function running currently. • Recommended text • Reset Recommended Text Memory • Accented Character Preview • Predict Next Character (when using direction buttons) •...

  • Page 22: Smart Features

    Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
  • Page 23 Displaying the Home Screen Press the button. Sources HDMI 1 Remote Access Connection Guide Universal Remote Source The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
  • Page 24 • Picture Mode You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup. • Sound Mode You can select a sound mode to optimize your listening experience.
  • Page 25 • Color Tone You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button. • Picture Clarity You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings.
  • Page 26 For more information about the Samsung Account, refer to "Using a Samsung account." • Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device.
  • Page 27 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To enjoy the content from these apps on your TV, they must be installed on the TV.
  • Page 28 Move Remove The image on your TV may differ from the image above depending on the model and geographical area. Moving an item on the Home Screen Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu.
  • Page 29 Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub Try Now When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on. You can turn this function on or off. Press the Select button at the current menu. Launching the last used app automatically Settings General...

  • Page 30: Using A Samsung Account

    Terms & Conditions, Privacy Policy after logging in to your Samsung account. You can create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on both the TV and the Samsung website. Signing in to a Samsung account...
  • Page 31 You can view or manage your payment information. • Back up You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings. •...

  • Page 32: Using Remote Access

    Using Remote Access Use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. Source Remote Access You can use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. For smooth use as in a computer, connect a keyboard and a mouse to your TV in advance.
  • Page 33 • Mac OS: 1. Select Menu System Preferences and then click Sharing. 2. Select the Screen Sharing check box. 3. Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x 900 or lower. If you do not change the resolution in Mac OS, the previous image may appear while connecting a remote computer.
  • Page 34 User the bookmarking function of the browser, you can add or delete the cloud service link to or from Remote Access. To add the cloud service, you must be signed in to your Samsung account. The number of cloud services that can be added to Remote Access is limited.
  • Page 35 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.

  • Page 36: Using The Apps Service

    If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
  • Page 37 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
  • Page 38 Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Copyright Auto Update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
  • Page 39 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General System Manager...

  • Page 40: Using The Gallery App

    The image on your TV may differ from the image above depending on the model and geographical area. You can enjoy various content synchronized with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, stories, and other content shared through your groups.

  • Page 41: Using The Smartthings App

    SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. To use this function, you must be logged in to your Samsung account. This function may not be supported depending on the model or geographical area.

  • Page 42: Using The E-Manual

    Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http:// www.samsung.com). - 42 -...
  • Page 43 Using the buttons in the e-Manual e-Manual Guide Troubleshooting First Time Use Recently Viewed Topics The image on your TV may differ from the image above depending on the model and geographical area. (Search) Select an item from the search results to load the corresponding page. (Sitemap) It displays the lists for each item in e-Manual.
  • Page 44 e-Manual Internet Surf the Internet on your TV. Before using the Internet, refer to "Read Before Using the Internet Function." Words in blue (e.g., Internet) indicate a menu item. The image on your TV may differ from the image above depending on the model and geographical area. (Try Now) Allows you to access the corresponding menu item and try out the feature right away.

  • Page 45: Using The Internet

    Biometrics Authentication on your mobile device without entering your ID and password. However, this Samsung Pass login may not work depending on the website policy. For this purpose, you must have been logged in the mobile device with a Samsung account registered in Samsung Pass.

  • Page 46: Playing Pictures/Video/Music

    "Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
  • Page 47 Sort By Sorts the content list by Title or Date. This function may not be supported depending on the type of external device. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
  • Page 48 Listening to your mobile device sound through the TV speaker using Sound Mirroring Search for and connect to your TV from the (Bluetooth) device list on your mobile device. Select media content to play on your mobile device. The selected media is played through the TV speaker. If the TV and the sound bar are connected wirelessly, the operation may be restricted.
  • Page 49 • Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. •...
  • Page 50 • Picture Off Plays music files with the screen off. • Screen Fit Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos. This function is available after enabling the Background Music option.

  • Page 51: Tv Viewing

    TV Viewing You can use convenient features while watching TV. Additionally, you can edit the channel list or create favorite channel lists. Using the Guide See an overview of each channel's program lineup. Live TV Guide Try Now Recommended Guide Channel List The image on your TV may differ from the image above depending on the model and geographical area.

  • Page 52: Setting Up A Schedule Viewing

    Move the focus to the program you want in the Guide, and then press and hold the Select button. You can use the following functions: • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. • Cancel Scheduled Viewing You can cancel scheduled viewings.
  • Page 53 Using schedule viewing to view programs at a specified time on a specified date Live TV Schedule Manager Add Viewing To schedule a viewing, set the values for Antenna, Channel, Repeat, Date, and Start Time of the broadcast program to view, and then select Save. Check the current time in Settings General...

  • Page 54: Using The Channel List

    It displays only the favorites list that includes the favorite channel. • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.

  • Page 55: Editing Channels

    Editing channels Edit the channels stored on your TV. Live TV Channel List Edit Channels Edit Channels screen contains the following icons: – : A favorite channel On the Edit Channels screen, you can select channels and use the following functions: •...

  • Page 56: Using A Personal Favorites List

    Using a Personal Favorites List Designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channels Channel List screens with the symbol. You can create up to five favorites lists so that your family members can create their own personal favorites list. Create a favorites list Live TV Channel List...

  • Page 57: Tv-Viewing Support Functions

    TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the up directional button on your remote control, move the focus to or Cable, and then press the Select button.
  • Page 58 Watching blocked / restricted programs To watch a blocked program, enter the PIN when requested. When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the code. Enable Data Service Settings Broadcasting...
  • Page 59 Configuring advanced broadcasting audio settings Settings Broadcasting Audio Options Audio Options functions differently for analog and digital channels. • Preferred Language This is the language you will hear while watching TV if the language is included in the broadcast signal. •...

  • Page 60: Picture And Sound

    Picture and Sound You can change the settings for the picture and the sound according to your preference. Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience.
  • Page 61 Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now • Contrast Try Now • Sharpness Try Now • Color Try Now • Tint (G/R) Try Now •...

  • Page 62: Setting The Viewing Environment For External Devices

    Setting the Viewing Environment for External Devices You can optimize the TV for viewing specific video formats. Playing games on an optimized screen Settings General External Device Manager Game Mode You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™...
  • Page 63 Using Cable Box IP Remote Settings General External Device Manager Cable Box IP Remote Set the cable box that supports IP control to be controlled with Samsung remote control. This function is supported by TU7 series. Using Input Signal Plus Settings General...

  • Page 64: Changing The Picture Size And Position

    This function is available only if Picture Size is set to Custom. To change the picture position on analog channels, first enlarge the picture and then change the position. These functions may not be available on Samsung TV Plus and some applications. - 64 -...

  • Page 65: Configuring A Sound Mode And Expert Settings

    Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
  • Page 66 Digital Output Audio Delay Try Now • This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. •...

  • Page 67: Using The Sound Support Functions

    Using the Sound Support Functions Configure the sound settings for your TV. Selecting speakers Settings Sound Sound Output Try Now You can select which speakers the TV uses for audio output. External speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus are not supported.
  • Page 68 Try Now If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar.

  • Page 69: System And Support

    System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock...
  • Page 70 Adjusting the clock for DST and time zone Settings General System Manager Time Clock Sets the right time by setting Daylight Savings Time (DST) and your local time zone. • Time Zone Selects your time zone. This function is only available when the Clock Mode is set to Auto.
  • Page 71 Setting the clock manually Settings General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date Time using the directional buttons on the remote control. Using the sleep timer Settings General...

  • Page 72: Using The Auto Protection Time And Energy Saving Functions

    Using the Auto Protection Time and Energy Saving Functions Set the Auto Protection Time and reduce the TV's energy consumption. Setting the Auto Protection Time Settings General System Manager Auto Protection Time Try Now Activate a screensaver when your TV displays a still image for two hours or more. This function may not be supported in some viewing modes.

  • Page 73: Updating The Tv's Software

    Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.

  • Page 74: Audio And Video Functions For The Visually Or Hearing Impaired

    Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press the CC/VD button or press and hold the MUTE button for 1 second or more.
  • Page 75 Changing the volume, speed, pitch and the TV background volume of the Voice Guide You can configure the volume, speed, pitch and the TV background volume of the voice guide. The TV screen is turned off but audio continues Settings General Accessibility Picture Off...
  • Page 76 Setting the screen to black and white Settings General Accessibility Grayscale Try Now You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors. Grayscale is on, some Accessibility menus are not available. This function may not be supported depending on the model or geographical area.
  • Page 77 Showing captions Settings General Accessibility Caption Settings Try Now Caption to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling sub-titles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the sub-title feature of the DVD or Blu-ray player and the player's remote control.
  • Page 78 Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function is supported by TU7 series.

  • Page 79: Using Other Functions

    Using Other Functions You can view other functions. Changing the menu language Settings General System Manager Language Try Now Setting up a password Settings General System Manager Change PIN Try Now The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000." If you forget your PIN, you can reset it with your remote control.
  • Page 80 Managing External Devices Settings General External Device Manager Device Connect Manager Try Now When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. •...

  • Page 81: Precautions And Notes

    • If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit http://www.samsung.com for more information on specific device information and content availability.

  • Page 82: Read Before Using The Internet Function

    Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
  • Page 83 Precautions for wireless Internet • This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using IEEE 802.11n. Video files stored on a device connected to the TV via a Home Network may not play back smoothly.

  • Page 84: Read Before Playing Photo, Video, Or Music Files

    • Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2020. - 84 -...
  • Page 85 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
  • Page 86 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 8640 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 The MPO format is supported partly. Supported music formats and codecs File extension Format Codec Note...
  • Page 87 Supported video codecs (TU7 series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 60 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital Motion JPEG *.mp4...
  • Page 88 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 89 Supported video codecs (T5 series or lower) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP *.avi HEVC (H.265 - Main, *.mkv Main10) *.asf Motion JPEG *.wmv *.mp4 Dolby Digital MPEG4 SP/ASP *.mov LPCM Window Media Video v9 (VC1) *.3gp...
  • Page 90 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...

  • Page 91: Read After Installing The Tv

    Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...

  • Page 92: Supported Resolutions For Uhd Input Signals

    Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function is supported by TU7 series. If Input Signal Plus is set to Off Color Depth / Frame rate (fps) Chroma RGB 4:4:4...

  • Page 93: Read Before Connecting A Computer (Supported Resolutions)

    Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next pages. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 at 60 Hz (TU7 series) and 1920 x 1080 at 60 Hz (T5 series or lower).
  • Page 94 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
  • Page 95 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.

  • Page 96: Supported Resolutions For Video Signals

    Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
  • Page 97 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 25 Hz 56.250 25.000 297.000 + / + 4096 x 2160 30 Hz 67.500...

  • Page 98: Read Before Using Bluetooth Devices

    Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.

  • Page 99: Blocking Programs Based On Their Tv Rating

    Blocking programs based on their TV Rating Read this information before viewing a blocking program. To block content, select a rating category to lock. All programs at that level and higher are blocked and require the PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL.
  • Page 100 Blocking movies based on their Movie Rating (MPAA) This rating system applies to all materials with supplied ratings in the U.S.A. From the MPAA: “The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or guardians with advanced information on which films are appropriate for children.”...
  • Page 101 Blocking programs based on their Canadian French Rating This rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.

  • Page 102: Licenses

    HDMI Licensing LLC in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (http://opensource.samsung.com) This license may not be supported depending on the model or geographical area.

  • Page 103: Troubleshooting

    Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem.
  • Page 104 The problem Try this! If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first. • Settings Picture Expert Settings Contrast Screen Brightness • Settings Picture Expert Settings Brightness •...
  • Page 105 UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
  • Page 106 External Device Manager Input Signal Plus If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

  • Page 107: Sound And Noise Issues

    Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
  • Page 108 The problem Try this! Sound Test. • Settings Support Device Care Self Diagnosis Sound Test Make sure that the audio cable is connected to the correct audio output connector on the external device. The speakers are making an odd sound. For antenna or cable connections, check the signal information.
  • Page 109 HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.

  • Page 110: Channel And Broadcast Issues

    Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! Make sure that the external device is connected securely and turned on. Move Sources to switch to other input sources. “Weak or No Signal”...

  • Page 111: External Device Connectivity Issues

    External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The problem Try this! The "Mode Not Supported" message Adjust the output resolution of the external device to a resolution supported by appears.
  • Page 112 The problem Try this! When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode. The PC screen does not appear or it flickers.

  • Page 113: Network Issues

    Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are...

  • Page 114: Anynet+ (Hdmi-Cec) Issues

    Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a What is Anynet+? connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.

  • Page 115: Remote Control Issues

    The problem Try this! You cannot use the remote control when the TV is configuring Anynet+ or switching The message "Connecting to to the TV viewing screen. Anynet+ device..." or "Disconnecting from Anynet+ Use the remote control after the TV has completed the Anynet+ configuration or has device"...

  • Page 116: Media Files

    Apps When apps aren't working, these steps may help resolve the problem. The problem Try this! Languages supported by an app may be different from the TV Language set in I launched an app, but it's in a different the menu. language.

  • Page 117: Other Issues

    Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV.
  • Page 118 The problem Try this! Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV. Your TV has undergone strict quality control procedures that meet our The TV is making a humming noise.

  • Page 119: Diagnosing Tv Operational Issues

    Device Care Self Diagnosis Signal Information Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. Reset Smart Hub • Settings Support...

  • Page 120: Getting Support

    Try Now You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.

  • Page 121: Faq

    In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen does not look right, you can check if the issue is caused by the product or the broadcasting signal and cables.
  • Page 122 HDMI IN HDMI IN HDMI IN Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, or fixed horizontal or vertical lines. - 122 -...
  • Page 123 Try changing channels using the remote control. Source Press the button, select Source, choose another input source. - 123 -...
  • Page 124 If the same problem persists, run a diagnostic test. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support Device Care Self Diagnosis Picture Test. - 124 -...
  • Page 125 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Picture Test Complete Close When a message appears, select Close and follow the on-screen instructions to complete the test.
  • Page 126 If the problem disappears during the test, check your TV signal. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength. Support Device Care Support Select Settings Support Device Care Self Diagnosis Signal Information...
  • Page 127 Signal Information Signal strength must be more than 20 dB (more than four bars on the icon) for stable signal reception. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now - 127 -...

  • Page 128: The Tv Does Not Turn On

    The TV does not Turn On If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off. When your TV does not turn on The color and design of the TV and its accessories and the features of the TV may differ depending on the model or geographical area.
  • Page 129 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. Invisible Connection Invisible Connection Disconnect and reconnect the One Invisible Connection cable between the TV and the One Connect (OC) Box. Make sure that the One Invisible Connection cable is not pinched or bent sharply.
  • Page 130 Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV. If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
  • Page 131 On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or any connection problem occurs. Invisible Connection HDMI IN HDMI IN Invisible HDMI IN Connection Check the connection of the HDMI cable to your TV or One Connect Box.
  • Page 132 Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. Invisible Connection HDMI IN...
  • Page 133 Component Make sure that the cables between your TV and the external devices are properly connected. The COMPONENT IN port may not be supported depending on the model or geographical area. Also make sure that the correct source is selected on the Home Screen ( Source).

  • Page 134: When The Tv Does Not Connect With An External Device Properly

    The Picture is Distorted, or No Sound Comes Out of the Sound No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections. When the TV does not connect with an external device properly The color and design of the TV and its accessories and the features of the TV may differ depending on the model or geographical area.
  • Page 135 HDMI IN HDMI IN HDMI IN First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC) Box, then unplug the power cord and plug it back into the wall outlet. HDMI If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback.
  • Page 136 HDMI IN For better video quality, use an HDMI cable if your external device supports it. HDMI Satellite If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set- top box.
  • Page 137 If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output. Invisible Connection Invisible...
  • Page 138 HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV. HDMI (ARC) is supported by some models.

  • Page 139: Internet Access Is Not Available

    Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The color and design of the TV and its accessories and the features of the TV may differ depending on the model or geographical area.
  • Page 140 Settings Select Settings General Network Network Status to check the network status. General Network General Select Settings General Network Network Status to check the network status. Network Reset Network General If the network isn't connected, a network reset may be required. - 140 -...
  • Page 141 Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally. If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer.
  • Page 142 Settings If the same problem continues, select Settings General Network Network Status IP Settings change to a different DNS server. If a test occurs, cancel it and select Settings. General Network General If the same problem continues, select Settings General Network Network Status IP Settings...
  • Page 143 IP Settings DNS Setting Enter manually Select DNS Setting Enter manually. IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network...

  • Page 144: When No Sound Comes Out Of The Tv, Or The Sound Is Breaking Up

    There is No Sound or the Speakers are Making an Odd Sound When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or the broadcasting signal and cables. When no sound comes out of the TV, or the sound is breaking up The color and design of the TV and its accessories and the features of the TV may differ depending on the model or geographical area.
  • Page 145 Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound Output. Then, select Speaker. Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound...
  • Page 146 Support Device Care Support To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
  • Page 147 Settings Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings...
  • Page 148 Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. - 148 -...
  • Page 149 Support Device Care Support If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. Signal Information Signal strength must be more than 20 dB (more than four bars on the icon) for stable signal reception. Update now If the same problem continues, a software update or factory reset may be required.
  • Page 150 Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now - 150 -...

  • Page 151: The Remote Control Does Not Work

    The Remote Control does not Work If the remote control is not working, the battery may be too low. When the remote control does not work The color and design of the TV and its accessories and the features of the TV may differ depending on the model or geographical area.
  • Page 152 Remove any obstruction covering the receiver on your TV. Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. - 152 -...
  • Page 153 If you don't see any infrared signal, replace the batteries of the remote control. If you don't see any infrared signal, replace the batteries of the remote control. - 153 -...
  • Page 154 The remote control will work more effectively if you point it at the remote control sensor. If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. - 154 -...
  • Page 155 If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box. - 155 -...

  • Page 156: Updating The Software

    Updating the Software If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latest version. Updating to the latest TV software The color and design of the TV and its accessories and the features of the TV may differ depending on the model or geographical area.
  • Page 157 No Access Network Settings If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About This TV and check the model code and software version. - 157 -...
  • Page 158 About This TV and check the model code and software version. About This TV Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. - 158 -...
  • Page 159 Find your TV model and download the firmware file. SEE ALL SUPPORT Find your TV model and download the firmware file. Download Firmware Click Download to download the firmware. - 159 -...
  • Page 160 Unzip the downloaded file and store it in your USB drive top folder. Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. - 160 -...
  • Page 161 Update now The firmware update begins automatically. Your TV will automatically powercycle when the firmware update is completed. Do not turn off your TV while the firmware update is in progress. Settings After your TV turns on, select Settings Support About This TV and check the new firmware version.
  • Page 162 About This TV Model code: Software version: After your TV turns on, select Settings Support About This TV and check the new firmware version. Related menu path Settings Support Software Update Auto Update Try Now Settings Support About This TV Try Now - 162 -...

  • Page 163: Accessibility Guidance

    Accessibility Guidance Provides a menu and a remote control guide that aid the visually impaired. Learn the Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select.
  • Page 164 Use the directional buttons to go to the Accessibility menu, and then press the Select button to open this menu. The menu will appear with Voice Guide Settings as the first selection. Highlight Voice Guide Settings, and then press the Select button. A menu appears with the options to change Voice Guide and Volume, Speed, Pitch,...
  • Page 165 • Enlarge You can enlarge important elements on the menu such as the names of programs. • Learn TV Remote Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly tell what that button does.

  • Page 166: Using The Tv With Voice Guide On

    Using the TV with Voice Guide on Turn on Voice Guide that describes the menu options aloud to aid the visually impaired. Changing channel There are three ways to change the channel. Every time you change channels, the new channel details will be announced.

  • Page 167: Using The Guide

    Using the guide See an overview of each channel's program lineup. When you want to know the program information for each channel while watching a broadcast program, press the GUIDE button on the remote control. Use the directional buttons to view the program information. Live TV Guide You can see the daily program schedules for each channel and program information in the Guide.
  • Page 168 When you open the Guide, a table grid of channels and programs is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programs on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programs at different times within a channel.

  • Page 169: Using Schedule Viewing

    Using Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. icon appears next to programs that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager...

  • Page 170: Using The Channel List

    Press the Select button to choose a category you want from the Category List. The Category List contains Channels, Favorites, Samsung TV Plus or Cable. Use the up and down directional buttons to move to a channel you want to view, and then press the Select button.

  • Page 171: Using Smart Hub

    When the Smart Hub home screen appears, use the left or right directional button to move the focus to Live TV Samsung TV Plus. Press the up directional button to move to the top row. You will be on the Guide item.
  • Page 172 Using the Smart Hub Home Screen On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use the listed menu items to access the main TV settings or external devices, search, and apps. •...
  • Page 173 For more information about the Samsung Account, refer to "Using a Samsung account." – Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device.

  • Page 174: Launching The E-Manual

    Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (http://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual contains 2 rows of menu icons. Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row.

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