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6.0 Annex C Quick Troubleshooting Guide
The following sections show basic troubleshooting for some
common problems that may occur during installation. Each
section relates to a specific type of problem, namely:
•
Power Troubleshooting
•
Keypad Troubleshooting
1. Power Troubleshooting
Symptom
All controller board (B) LEDs are OFF
2. Keypad Troubleshooting
Symptom
No LED, No sound when key is pressed
Test sequence (#, 0, *, 9, 8, 7, 6, 5,
4, 3, 2, 1,) not accepted
Code not accepted.
3. External Inputs Troubleshooting
Symptom
Request to Exit does not work
Remote Unlock does not work
Key Override does not work
- Verify that the RAC 660G controller is connected properly to the power adaptor
as per Annex A, Table 1.
- Verify that AC power is active for the wall mount power adaptor.
- If qualified, with a multi-meter verify that 12VDC is present across J16-1 and
J16-2 with the power adaptor connected and AC power turned on.
- Verify that the RAC 660G is powered.
- Verify the wiring to the keypad
- Verify the wiring to the keypad
- Verify that the RAC 660G controller is active: the Access (D43) LED should
blink. If not, reset the RAC 660G Controller: press the Reset switch (SW1) or
disconnect and reconnect the power.
- Verify the wiring to the reader.
- Verify that the 660G is programmed (LED D41 should be on), If not, program it.
- Re-program the RAC 660G.
- Verify that the REX LED (D33) on the RAC 660G controller turns on when the
button is pressed. If not, verify the wiring to the Request to Exit button.
- Verify that the wires are connected to the normally Open and Common
contacts of the request to Exit Button.
- Verify that the Remote Unlock LED (D36) on the RAC 660G controller turns
on when the button is pressed. If not, verify the wiring to the Remote Unlock
button.
- Verify that the key override LED (D40) on the 660G controller turns on when
the key override is activated. If not, verify the wirring to the key override.
P K3 5 1 2 _0 9 _0 7 • RE M O T E AC C E S S CO N TROL L E R - 6 60 G
•
External Inputs Troubleshooting
•
Locking Device Troubleshooting
•
Relay Expansion Board Troubleshooting
•
Programming and Auditing Troubleshooting
For detailed assistance, please contact Technical Support as
indicated at the start of this manual.
Action
Action
Action
16
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