Miscellaneous Product Inquiries - Samsung Crystal UHD E-Manual

Miscellaneous Product Inquiries

Try the following solutions if you are having miscellaneous product issues.
There is something wrong
with the TV
The TV feels hot.
The TV smells of plastic.
The TV is tilted to the side.
The settings disappear
every time the TV is turned
off or after every five
minutes.
I can see POPs (TV's internal
banner ads) on the screen.
The TV is making a popping
noise.
The TV continues to make
noise.
I can hear voice descriptions
of the TV's screen.
Due to the nature of the product, the panel will generate heat after prolonged use. This heat
generated by the panel is discharged through the vents on the top part of the TV. Touching
the top part of the TV after prolonged use can be dangerous. If there are children around,
adult supervision is necessary to prevent children from coming into contact with the top
part of the screen. This heat is not a defect and does not affect the TV's functionality.
This smell is normal and will dissipate over time.
Refer to the Quick setup guide and make sure that the stand is assembled correctly.
If Usage Mode is set to Retail
settings every five minutes.
Set Usage Mode to Home
• Settings
Set Usage Mode to Home
• Settings
This may be caused by the contraction and expansion of the TV's outer casing. This does not
indicate a product malfunction.
Your TV utilizes high-speed switching circuits and high levels of electrical current.
Depending on the TV's brightness level, the TV may seem slightly noisier than a
conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding
performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an
exchange or refund.
To disable Voice Guide, navigate to
Guide, and press Select. You can enable or disable
launch Accessibility Shortcuts.
• Press the 자막선택 button or press and hold the 조용히 button on the remote control.
• Settings
Try this!
Mode, the TV automatically resets its picture and sound
Mode.
General System Manager
Mode.
General System Manager
Accessibility Shortcuts, position the focus over
Voice
General Accessibility
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Usage Mode Home Mode
Usage Mode Home Mode
Guide. See below if you'd like to
Voice Guide Settings Voice Guide
Voice