External Device Connection - Samsung Crystal UHD E-Manual

External Device Connection

Try the following solutions if you are having issues with connecting an external device (PC, game console, mobile
device, etc.) to the TV.
Source Connection Guide
For detailed instructions on connecting an external device to the TV, launch
There is something wrong
with the TV
I am getting a "Mode not
supported" message.
Video is good, but there is
no audio.
I would like to display the
screen of a computer or a
mobile device on the TV via
screen sharing (Screen
Mirroring).
I connected an external
device, but the screen is
blank.
Change the external device's output resolution to one supported by the TV.
If connecting a PC using an HDMI cable, check the PC's audio settings.
If your computer only has a DVI port (no HDMI port) and you used an DVI to HDMI cable to
connect it to the TV, you will also need to connect the two using a separate audio cable.
To listen to the sound from the computer, connect external speakers to the computer's audio
out port.
If using a PC, familiarize yourself with
section and try connecting again.
• Source
Make sure the computer and the TV are connected to the same network.
If using a mobile device, familiarize yourself with
Screen Sharing (Smart View)" section and try connecting again.
• Source
If the PC or the mobile device is unable to connect to the TV due to nearby wireless
interference, change the wireless router's band setting and try connecting again.
For detailed instructions on connecting an external device to the TV, launch
Guide.
• Source
Check the cable connection and ensure that the external device is powered on. Navigate to
Sources and select a different source.
• Source
Use the HDMI Troubleshooting
connection status with external devices. (takes approximately two minutes)
• Source
If using a set top box or a cable box, check the status of the network the external device is
connected to and the status of the broadcast signal.
Connection
Try this!
Connection Guide's
Connection Guide PC
Connection
Connection Guide Mobile Device
Connection Guide
Sources
feature to test the HDMI cable connection and check the
Connection Guide Video Device
- 100 -
Guide.
PC Screen Sharing (Wireless)
Screen Sharing (Wireless)
Guide's Mobile Device
Screen Sharing (Smart View)
Connection
HDMI Troubleshooting