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If You Need Assistance
Or Sewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our toll-free telephone
number for help or
calling for service, please provide a detailed description of the problem, your appliance's
complete
model and serial numbers and the purchase date. (See page 2.) This information will help
US
respond
properly to your request.
1. Before
calling
for assistance
. . .
Performance
problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
The power cord is not plugged
into a live circuit with proper
voltage.
Range is not properly connected
to gas supply.
A household fuse has blown or
a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion a&or
ventilation air to the range is
blocked.
SOLUTION
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Contact an authorized Roper service
technician to reconnect range to gas
supply. (See Installation Instructions.)
Replace household fuse or reset circuit
breaker.
Reset controls, if needed.
Remove blockage to airflow to and
around range.
The oven will not
The Oven Temperature
Control
Push in and turn the Oven Tempera-
operate
is not turned to a temperature
ture Control to a temperature
setting.
setting.
Pilot is extinguished
on standing
Light pilot. (See "Lighting standing
pilot models.
pilots" on page 11.)
Burner fails to
The power cord is not plugged
Plug the power cord into a live circuit
light
into a live circuit with proper
with proper voltage. (See Installation
voltage.
Instructions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker. In case of prolonged power
failure, manually light burners (see
page 8).
Burner ports are clogged.
Clean with a straight pin (see pages
17
and 20).
Pilot is extinguished
on standing
Light pilot. (See "Lighting standing
pilot models.
pilots" on page
11.)
Burner flames
Burner ports are clogged.
Clean with a straight pin (see pages 17
are uneven
and 20). If this fails, call an authorized
Roper service technician for service.
Burner flames lift
off ports, are
yellow,
or are
noisy when
turned off
Contact an authorized Roper service
technician to check air/gas mixture.
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