Requesting Assistance; Requesting Assistance Or Service - Whirlpool SBIOOPED Use And Care Manual

Requesting Assistance or
Service
Before calling for assistance or service, please check "Troubleshooting" on pages 27-28. It
may save you the cost of a service call. lf you still need help, follow the instructions below.
1. If you need assistance* . . .
Call Whirlpool Consumer
Assistance Center telephone
number. Dial toll-free from
ia
w
anywhere in the U.S.A.:
1-800-253-l 301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is
necessary,
recom-
mend a qualified service company in your
area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M63
Benton Harbor, MI 49022-2692
Please include
a
daytime phone number in
your correspondence.
2. If you need service* . . .
Whirlpool has
a
nationwide
network of authorized Whirl-
pool service companies. Whirl-
&l
SERVICE
pool service technicians are
trained to futfill the product war-
ranty and provide after-warranty service, any-
where in the United States. To locate the
authorized Whirlpool service company in your
area, call our Consumer Assistance Center
telephone number (see Step 1) or look in your
telephone directory Yellow Pages under:
'APPLIANCE-HOUSEHOLB -WASHNO YACHINES &
MAJOR, SERVICE & REPNR onYEn& sEnwcE L REPAIR
- Sea Whldpool AppOanma or -Sea Whldpml Appllancoa or
Aulbrlzad WhIrlpod Senrla
Aulhorlmd Whirlpool .Servlm
(Exempk: XK! .%wla co.) ~Gawkxx! sawke co.)
3. if you need FSP
replacement parts . . .
FSP
is a registered
trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your WhirlpooP appli-
ance. FSP replacement parts will fit right
and work right, because they are made to
the same exacting specifications used to
buiki every new Whirlpool appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number
in Step 1.
4. If you are not satisfied with
how the problem was
solved . . .
l
Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent consumer experts that
voices consumer views at the highest
levels of the major appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your
action.
*When
asking for help or service:
Please provide a detailed description of the problem, your appliance's complete model
and serial numbers, and the purchase date. (See page 3.) This information will help us
respond properly to your request.
29