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4. Troubleshooting
Finisher paper exit guide plate motor error
The paper exit guide plate motor starts
but the paper exit guide plate HP sen-
736
B
sor does not activate within 750 ms.
After 2 counts, the SC is logged as a
jam.
Trimmed staple waste hopper full
737
B
The hopper that holds the waste from
4
staple trimming is full.
Finisher pressure plate motor error
The pressure plate motor switches on
738
B
but does not return to the home position
within the prescribed time after 2
counts.
Finisher folder plate motor error
The folder plate motor turns on but the
739
B
plate does not return to the home po-
sition within the prescribed time for 2
counts.
Finisher corner stapler motor error
The stapler motor does not switch off
within the prescribed time after oper-
740
B
ating. The 1st detection failure issues a
jam error, and the 2nd failure issues this
SC code.
268
• Guide plate HP sensor defective
• Sensor harness disconnected, defective
• Paper exit guide plate motor defective
• Finisher main board defective
• Guide plate motor overload.
• Staple waste hopper full
• Staple waste sensor defective
• HP sensor defective
• Harness disconnected, defective
• Motor defective
• Finisher main board defective
• Motor overload
• Plate HP sensor defective
• Harness disconnected, defective
• Folder plate motor defective
• Finisher main board defective
• Folder plate motor overload
• Staple jam
• Number of sheets in the stack exceeds the
limit for stapling
• Stapler motor disconnected, defective
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