Troubleshooting; Open Source License Notice - Samsung HW-K360 User Manual

TROUBLESHOOTING

Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
 Connect the power plug to the outlet.
A function does not work when the button is
pressed.
Is there static electricity in the air?
 Disconnect the power plug and connect it again.
Sound is not produced.
Is the Mute function on?
 Press the
(Mute) button to cancel the function.
Is the volume set to minimum?
 Adjust the Volume.
The remote control does not work.
Are the batteries drained?
 Replace with new batteries.
Is the distance between the remote control and main
unit too far?
 Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
 TV SoundConnect is supported by some
Samsung TVs released from 2012 on. Check
your TV to see if it supports TV SoundConnect.
Is your TV firmware the latest version?
 Update your TV with the latest firmware.
Does an error occur when connecting?
 Contact the Samsung Call Center.
Reset the TV mode and connect again.
 Press and hold the & button for 5 seconds to
reset the TV SoundConnect connection.
The blue indicator on the rear of the subwoofer
is not lit and the subwoofer is not producing
sound.
Is the main unit power on?
 Check the power cord. If the power cord is
plugged in correctly, check the main unit. If your
main unit is off (in standby mode), the subwoofer
will also be in standby mode and the blue LED
won't be lit.
Your subwoofer may not be connected to the main
unit of the product.
 Try to connect your subwoofer again.
LICENSE
Manufactured under license from Dolby
Laboratories. Dolby, Dolby Audio, Pro Logic, and
the double-D symbol are trademarks of Dolby
Laboratories.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS Licensing
Limited. DTS, the Symbol, DTS in combination with
the Symbol, and DTS 2.0 Channel are registered
trademarks or trademarks of DTS, Inc. in the United
States and/or other countries. © DTS, Inc. All Rights
Reserved.
OPEN SOURCE LICENSE
NOTICE
To send inquiries and requests regarding open
sources, contact Samsung via Email
(oss.request@samsung.com).
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