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Main symptom
The unloaded device does not always go
down.
The moving parts of the devices are hard,
the device is hard to handle.
The actuator does not work but we hear a
"click" in the control box when pressing the
remote control.
The actuator does not work and there is no
"click" sound in the control box when the
remote control is pressed.
The actuator stops intermittently.
The battery no longer holds the charge.
Manufactured by NAUSICAA Médical S.A.S. / Approved by Ghizlane Labrosse (Biomedical Engineer)
Troubleshooting Guide
Refined symptom
The device runs empty.
Problem of rolling, of knee supports
adjustment.
Battery level remains displayed on the pack
even while pressing on the remote.
Battery level off while pressing the remote
control.
Battery is charged on direct current
(flashing battery level display) but no
display on the control box if it is
disconnected from the direct current.
Battery recharged to the direct current
(battery level display on 4 bars) but no
display on the control box if it is
disconnected from the direct current.
Battery is charged on direct current
(blinking battery level display) and normal
display on the control box if it is
disconnected from the direct current.
In all other cases.
Only when the patient is hanging from the
sling during the lifting movement.
Device empty and/or being lowered
On direct current, the battery level flashes
then becomes fixed in a short time (<5
hours for a fully discharged battery).
On direct cuurent, the battery level does
not blink, it becomes fixed right away.
On direct current, nothing happens.
User Manual - Stand-Up Lift: EASYLEV 5 Range
Cause
Our devices need to have a weight exerted
on them in order to be lowered.
This is due to a lack of lubrication of the
moving parts.
The batteries are discharged or worn out.
The motherboard is defective.
Actuator cable is not connected or
damaged.
Emergency stop button is pressed or
defective.
The contact between the battery and the
control box is not present.
The battery is too worn or too discharged to
be recharged.
One of the fuses T10A (one in the control
box and one in the battery cartridge) is cut.
The remote control is out of service (check
if the device works with the buttons on the
control box).
The motherboard is defective.
The batteries are discharged or worn out.
The weight lifted by the device is too
important, a weight symbol is displayed on
the screen.
The duty cycle of the actuator is reached
(self-preservation), an actuator is displayed
on the screen.
The thermal protection of the actuator has
been activated.
The batteries are discharged or worn out.
The motherboard is defective.
The batteries are worn.
The batteries are worn.
One of the fuses T10A (one in the control
box and one in the battery cartridge) is cut.
Check that the electrical outlet is functional.
Check if the power cord is not damaged.
One of the T1A fuses is cut
(on VEOBOX 1 and 2)
The internal case charger is out of service
(on VEOBOX 3).
The motherboard is defective (on VEOBOX
1 and 2).
Solution
Push down on the lifting arm while pressing
the down button on the remote control.
Lubricate the moving parts.
Charge the device or change the batteries.
Change the motherboard.
Reconnect the actuator cable or if it is
damaged, repair it.
Disengage the emergency stop button or
change it.
Remove and replace the battery, making
sure that the two parts are in contact.
Change the battery.
Replace the faulty fuse(s).
Change the remote control.
Change the motherboard.
Charge the device or change the batteries.
Decrease the weight lifted by the unit by
relieving the load on the lifting arm.
Do not use the device for at least 20
minutes.
Allow the actuator to cool down.
Charge the device or change the battery.
Change the motherboard.
Change the battery.
Change the battery.
Replace the faulty fuse(s).
Changer de prise de courant
Change the power cord.
Replace the faulty fuse(s).
Change the internal charger.
Change the motherboard.
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