Troubleshooting - Thuraya SatSleeve Hotspot Manual

User Guide |
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Troubleshooting

Problem
Fully extend the antenna and check if
Unable to make/
you have sufficient network coverage.
receive calls.
Please refer to page 2.
Is the SatSleeve Hotspot application
active?
Unable to hear
In case the application is not active,
ringtones.
there will be a vibration alert for
incoming calls or messages.
Check if the charger is firmly connected
The battery
doesn't charge. to the unit.
Check if the SIM card is dirty or
damaged.
Phone shows Your SIM card must be active. If you
Emergency Only. are abroad, roaming service must be
enabled when using a non-Thuraya
SIM card.
Please ensure the line of sight to
No Network the satellite is not obstructed by high
buildings, trees, and mountains.
10
Solution Problem
Calls in satellite The App is designed to prioritize GSM
mode are dropped or 3G calls. Therefore, when a GSM
when there is an or 3G call is received while a satellite
incoming GSM or call is ongoing, the satellite call will be
3G call. dropped.
Cannot connect to Check if the Wi-Fi password in the App
the smartphone. and your phone match.
Solution