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InnoMedia BuddyTalk BT110 Setup And Deployment Manual

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InnoMedia
BuddyTalk BT110 Setup and
Deployment Guide
Version 1.0
August, 2020
INNOMEDIA PROPRIETARY
This document contains proprietary information of InnoMedia Inc., and its receipt or
possession does not convey any rights to reproduce, disclose its contents, or to
manufacture, use or sell anything it may describe. It may not be reproduced, disclosed or
used without specific written authorization of InnoMedia Inc.

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Summary of Contents for InnoMedia BuddyTalk BT110

  • Page 1 August, 2020 INNOMEDIA PROPRIETARY This document contains proprietary information of InnoMedia Inc., and its receipt or possession does not convey any rights to reproduce, disclose its contents, or to manufacture, use or sell anything it may describe. It may not be reproduced, disclosed or...

  • Page 2: Table Of Contents

    BuddyTalk BT110 Setup and Deployment Guide ABLE OF ONTENTS Introduction ........................3 Prerequisites ........................4 An Amazon Alexa Account ..................4 A VoIP Service Subscription or an IP-PBX extension ........... 4 Download the BuddyTalk Setup App ................5 Setup the BT110 Device Using the BuddyTalk Setup App ..........6 Powering up and Preparing the Device ...............

  • Page 3: Introduction

    BuddyTalk BT110 Setup and Deployment Guide NTRODUCTION The BuddyTalk BT110 is an Alexa Voice Service (AVS) and Alexa Communication (ACM) enabled intelligent speakerphone and smartspeaker suitable for use in a home, office or conference room environment. With AVS, the BT110 brings you a broad range of AVS smartspeaker features such as standard Alexa questions &...

  • Page 4: Prerequisites

    BuddyTalk BT110 Setup and Deployment Guide REREQUISITES Please check the following prerequisites before proceeding to deploy BT110 devices An Amazon Alexa Account A VoIP Service Subscription or an IP-PBX extension Download the BuddyTalk Setup App An Amazon Alexa Account 1. Have your Amazon account ready for performing registration with Amazon Voice Services (AVS).

  • Page 5: Download The Buddytalk Setup App

    Android App. Go to the Google Play Store on your Android mobile device and search for “BuddyTalk” or “InnoMedia”. Install the BuddyTalk Setup App on your phone or tablet. The App is supported on phones and tablets running Android 4.4.4 and above.

  • Page 6: Setup The Bt110 Device Using The Buddytalk Setup App

    BuddyTalk BT110 Setup and Deployment Guide BT110 D ETUP THE EVICE SING THE UDDY ETUP The BuddyTalk Setup App sets up the BT110 device in three stages: 1. Setup your BT110 device with basic network access through Ethernet and/or WiFi.

  • Page 7: Setting Up Basic Network Access

    BuddyTalk BT110 Setup and Deployment Guide a. The BT110 device has not completed AVS registration previously, and is now attempting AVS, ACM, and SIP/Telephony registration. b. The BT110 device has completed AVS registration previously, but has not completed either ACM or SIP/Telephony registration, or both.
  • Page 8 BuddyTalk BT110 Setup and Deployment Guide the device. The device’s network access can be either through its WiFi interface or its Ethernet interface. Screen 1 Screen 2 Screen 2-1 Splash screen Run the BuddyTalk Setup App This screen will show only for from your smartphone.
  • Page 9 BuddyTalk BT110 Setup and Deployment Guide Screen 2-2 Screen 3 This screen will show only for The Setup App searches through certain Android smartphones if the local network for all the Location Services are not enabled BuddyTalk devices that have on the smartphone device.
  • Page 10 BuddyTalk BT110 Setup and Deployment Guide Screen 4 Screen 5 Screen 6 For a new BuddyTalk device, tap For a new BuddyTalk device, the The Setup App is locating the <New Device / Wi-Fi Setup> to Ring LED will be rotating orange.
  • Page 11 BuddyTalk BT110 Setup and Deployment Guide Screen 7 Screen 8 Screen 9 This screen will show for iOS This screen will display if the Enter the passphrase of the devices only. BuddyTalk device's Ethernet selected WiFi SSID that you wish...
  • Page 12 BuddyTalk BT110 Setup and Deployment Guide Screen 10 WiFi setup is complete. Tap <OK> to continue. Note: The network to which the device and the Setup App are connected should have access to the public Internet in order to complete the BuddyTalk device setup process.

  • Page 13: Enabling Alexa Voice Service With Your Amazon Account

    BuddyTalk BT110 Setup and Deployment Guide Enabling Alexa Voice Service with Your Amazon Account We now enter the 2 stage of the Setup process – Linking your Amazon/Alexa account to the BuddyTalk device to enable Alexa Voice Service (AVS). Screen 11...
  • Page 14 BuddyTalk BT110 Setup and Deployment Guide Screen 11-3 Screen 11-4 Screen 11-5 Tap <Settings>. <Sign Out>. The setup Do not tap any button on this screen. Simply close the process continues with Amazon Shopping app and Screen 11-5. return to the BuddyTalk Setup App.
  • Page 15 BuddyTalk BT110 Setup and Deployment Guide Screen 11-6 Screen 12 Screen 13 Tap <OK> to proceed to Screen Tap <Get Started> to proceed. Tap <Allow> to give permission for the BT device to use the Alexa Voice Service. Note: 1. If you are using an iPhone, then, you should see the following flow: Screen 10 ...
  • Page 16 BuddyTalk BT110 Setup and Deployment Guide Screen 14 Screen 15 Screen 16 Amazon Alexa service setup is Tap <DONE> to finish the This is a transitional screen, complete. Amazon Alexa setup. and will continue to section 3.4 - Configuring Telephony Tap <OK>...

  • Page 17: Configuring Telephony Settings And Other Alexa & Device Options

    BuddyTalk BT110 Setup and Deployment Guide Configuring Telephony Settings and Other Alexa & Device Options We now enter the 3 and final stage of the Setup process. Screen 17 Screen 18 Screen 19 Input the required Telephony Before the BuddyTalk device...
  • Page 18 BuddyTalk BT110 Setup and Deployment Guide Screen 20 Screen 21 As soon as the SIP parameters On this page, the user can are correctly entered and the choose to either enable or BuddyTalk device successfully disable auto firmware registers to the SIP server, the updates.
  • Page 19 BuddyTalk BT110 Setup and Deployment Guide Phone LED from red to green to off When both the Ring LED and the Phone LED have turned off, you have successfully completed the BuddyTalk BT110 setup process. Note: 1. If the Phone LED stays red after you complete the BuddyTalk setup process and, when you attempt to make phone calls using Alexa voice commands such as ‘Alexa,...
  • Page 20 BuddyTalk BT110 Setup and Deployment Guide Page 20 of 51 Copyright © 2020 InnoMedia. All rights reserved.

  • Page 21: Setup Mid-Point Assessment Tests

    BuddyTalk BT110 Setup and Deployment Guide ETUP OINT SSESSMENT ESTS At this point, you should have completed the setup steps including Prerequisites, and Basic Network Access, Amazon Account linking, and SIP Parameter Setup, and are ready to conduct Mid-Point Alexa Voice Service Tests.

  • Page 22: Alexa Voice Service Tests

    BuddyTalk BT110 Setup and Deployment Guide Alexa Voice Service Tests At this point, the BuddyTalk device has gained access to the network and completed the Alexa Voice Service authentication and registration process, and are able to provide the supported Alexa Voice Service features.

  • Page 23: Conditional Alexa Communication And Buddytalk Calling Tests

    BuddyTalk BT110 Setup and Deployment Guide If there is no special network configuration settings (for example, the system does not require the Dual-Homed network setting, no VPN for network traversal, and no VLAN for enterprise network segregation), and no additional SIP Telephony parameter settings are required, then, you can proceed to the Alexa Communication and BuddyTalk Calling tests below to complete the serup process.
  • Page 24 BuddyTalk BT110 Setup and Deployment Guide The following table provides some basic Alexa Communication and BuddyTalk Calling test cases. Description User Questions/Commands and Expected Alexa Responses User: "Alexa, dial 1-408-432-5400." Basic Call: Digit Dialing Alexa: "1-408-432-5400" and call completes Basic Call: Contact User: "Alexa, call John Smith."...

  • Page 25: Network And Sip Option Settings Via Web Console

    BuddyTalk BT110 Setup and Deployment Guide SIP O ETWORK AND PTION ETTINGS VIA ONSOLE At this point, you should have completed the setup steps including Prerequisites, Basic Network Access, Amazon Account linking, and SIP Parameter Setup, and Mid-Point Alexa Voice Service...

  • Page 26: Obtaining The Device's Ip Address

    BuddyTalk BT110 Setup and Deployment Guide Obtaining the Device's IP Address In addition to using the BuddyTalk Setup App to activate BuddyTalk WiFi and voice services, a BuddyTalk device can also be managed via its web console for advanced settings. Connect...

  • Page 27: Configuring Network Interfaces

    BuddyTalk BT110 Setup and Deployment Guide Figure 6. BuddyTalk Home Page Configuring Network Interfaces Login to the BuddyTalk web console to configure advanced network options. A BuddyTalk device needs access to the public Internet to reach Amazon servers for Amazon Alexa services.
  • Page 28 BuddyTalk BT110 Setup and Deployment Guide Figure 7. Redundant Mode To manage network IP address settings, or to enable WiFi access, navigate to Network > Interface: • Ethernet Interface: The BuddyTalk device’s Ethernet interface is a DHCP client by default.

  • Page 29: Dual-Homed Mode

    BuddyTalk BT110 Setup and Deployment Guide WiFi • [Enable|Disable] WiFi. Check or uncheck this box. • SSID – Click Scan button to choose the target WiFi AP to connect to. • Wireless password: input the password to access the WiFi AP.

  • Page 30: Vpn For Enterprise Network Traversal

    BuddyTalk BT110 Setup and Deployment Guide To manage Dual-Homed network interface, navigate to Network > Dual Homed: Configure the interfaces to their respective networks. Figure 11. Configure Dual-Homed network settings Field Name Description Enable Dual [Enable|Disable] Dual Homed. Check or uncheck this Homed box.
  • Page 31 BuddyTalk BT110 Setup and Deployment Guide Figure 12. VPN for Enterprise Network Traversal The BuddyTalk VPN client offers two routing options: • All traffic (both data and voice) is routed through the VPN. Choose this option when the firewall blocks both Amazon Alexa and voice services.

  • Page 32: Vlan Mode

    BuddyTalk BT110 Setup and Deployment Guide Master Interface Long press the Flash button and the device will play the IP address of the current active local physical network, not the virtual IP address for VPN connection. 5.4.2 VLAN Mode For Quality of Service (QoS), security, and various other considerations, some office networks employ VLANs to segregate traffic.
  • Page 33 BuddyTalk BT110 Setup and Deployment Guide • VPN must be disabled. • Dual Homed must be disabled. • Traffic types other than SIP signaling and Voice will not be tagged with a VLAN ID. VLAN ID Configure VLAN ID(s) for both SIP Signaling traffic and Voice traffic, respectively.

  • Page 34: Sip Account Setup Via Bt110 Web Console To Enable Voip Calling

    BuddyTalk BT110 Setup and Deployment Guide Case 2: SIP signaling and voice traffic are configured with the same IP address and VLAN ID, and separated into a different network from that for the data traffic. Traffic VLAN ID Subnet mask Comment 192.168.10.100...
  • Page 35 BuddyTalk BT110 Setup and Deployment Guide Figure 16. BuddyTalk as an IP Phone extension BT110 Configured with an External VoIP Subscription An alternative to configuring the BT110 to be an IP phone connected to the existing enterprise IP-PBX is to add an external VoIP subscription to the BT110. In such a configuration, the BT110 device acts as if a new phone line has been added to the enterprise.
  • Page 36 BuddyTalk BT110 Setup and Deployment Guide Figure 18. Profile Settings: SIP server parameters Figure 19. Profile Setting: Digitmap or dialing plan Field Name Description  Give this profile a name as a reference for the Profile Name port settings. ...
  • Page 37 BuddyTalk BT110 Setup and Deployment Guide 2. Configure Port Settings for the VoIP Service. Navigate to page Telephony > Port Config. See Figure 17. BT110 Port Setting. The Device (Port) Configuration defines device specific parameters or settings for the VoIP service. Such specifics include which SIP Server Profile to use, the account credentials (phone number or extension number, password, authentication ID, etc.), and enabling/disabling of device-based...

  • Page 38: Setting Up Digitmap And Digit Replacement Rules

    BuddyTalk BT110 Setup and Deployment Guide Setting up Digitmap and Digit Replacement Rules A digimap, constructed based on a given dialing plan, is a set of digit matching rules that allows the BuddyTalk device to know when the user has completed dialing, and to send out the dialed number in a timely manner.
  • Page 39 BuddyTalk BT110 Setup and Deployment Guide Figure 22. Configure dialing plans Field Name Description Define patterns of dial strings that the BuddyTalk device can send to the SIP server when the pattern has been met, and not have Digimap to wait for the InterDigit Time out or the Critical Timeout.

  • Page 40: Digit Replacement Rules

    BuddyTalk BT110 Setup and Deployment Guide A long distance number. Example: 1 408 669 011 + up to 15 digits 1288 An international number. Example: 011 65 65866110 The corresponding Digitmap for the Dial Plan above is given by: [2-9]xxxxxx|1[2-9]xxxxxxxxx|011x.T|[0-9*].#|*xx...
  • Page 41 BuddyTalk BT110 Setup and Deployment Guide are separated by a vertical bar “|”, corresponding to the sequence of Digitmap entries. Here are the replacement rules and their respective actions: • “/nnn”: add prefix digits nnn in front of the dialing string •...

  • Page 42: Activating Alexa Voice Service Through Bt110 Web Console

    BuddyTalk BT110 Setup and Deployment Guide The Digit Replacement process is applicable to the following calling methods: • Voice commands with either a contact name or a telephone number • BuddyTalk Mobile App through Dial Pad digit dialing, Contacts based dialing, or Call History based dialing •...
  • Page 43 BuddyTalk BT110 Setup and Deployment Guide Figure 24. Sign-in Amazon Alexa service from BuddyTalk Field Name Description Device responds with a “Start-of-Request” AVS Wakeup Sound sound in response to the Alexa wake word. Device responds with an “End-of-Request” AVS End of Request...
  • Page 44 BuddyTalk BT110 Setup and Deployment Guide Alexa Settings Field Name Description De-register the BT1XX from the Amazon Alexa Logout server. (Only shown if device already authenticated). Register the BT1XX to the Amazon Alexa Auth server. (Only shown if device not currently authenticated).

  • Page 45: Setup Buddytalk Tablet Controller And Mobile App

    BuddyTalk BT110 Setup and Deployment Guide ETUP UDDY ABLET ONTROLLER AND OBILE Before proceeding to the Tablet Controller and/or Mobile App setup, you should have successfully completed the BT110 device setup. 1. Setting up Tablet Controller 2. Setting up BuddyTalk Mobile App The BuddyTalk products offer multiple modes of call management.

  • Page 46: Setting Up Buddytalk Tablet Controller

    BuddyTalk device speaker/microphones in a hands-free mode). Setting up BuddyTalk Tablet Controller To set up the BuddyTalk Tablet Controller for a specific BuddyTalk BT110 device, the Tablet Controller’s WiFi interface needs to be configured to be in the same subnet as that of the BT110 device it is communicating with, and the Tablet Controller’s WiFi interface needs to...
  • Page 47 BuddyTalk BT110 Setup and Deployment Guide 2. Pair the Tablet Controller to the device. Tap Settings, enter the MAC address of the BuddyTalk unit, e.g., 001099xxxxxx, or tap the BAR CODE SCAN icon and use the phone camera to read the device bar code. Then click NEXT >>...

  • Page 48: Setting Up Companion Buddytalk Mobile App

    You may download the BuddyTalk Mobile App through Google Play or the Apple App Store. To set up the BuddyTalk Mobile App for a specific BuddyTalk BT110 device, ensure that the device is physically close to the mobile phone/tablet running the BuddyTalk Mobile App before starting the process.
  • Page 49 BuddyTalk BT110 Setup and Deployment Guide Tap the Settings icon. Input the device’s MAC Prepare a pen and paper. address, such as Tap the speaker icon on the 001099xxxxxx. Characters screen and the device are case insensitive, or tap speaker will announce a 5- the BAR CODE SCAN icon, digit Pair Code.
  • Page 50 BuddyTalk BT110 Setup and Deployment Guide Once the App successfully Once the Mobile App has pairs with the device and been setup and paired with registers to the voice server, the BuddyTalk device, the the setup process completes. SETTINGS page provides the...
  • Page 51 BuddyTalk BT110 Setup and Deployment Guide at the end of the device listening to Alexa requests respectively. Restore Web Console ID/PW: RESTORE button to restore the BuddyTalk device’s web console user login ID and password to their factory default values which are on the label pasted on the based of the BuddyTalk device.

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