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InnoMedia BuddyTalk BT200 Manual

Deploying for voice-enabled workplace
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BuddyTalk BT200
Deploying BuddyTalk for
voice-enabled workplace
v0.5
October 2019
INNOMEDIA PROPRIETARY
This document contains proprietary information of InnoMedia Inc., and its receipt or
possession does not convey any rights to reproduce, disclose its contents, or to
manufacture, use or sell anything it may describe. It may not be reproduced,
disclosed or used without specific written authorization of InnoMedia Inc.

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Summary of Contents for InnoMedia BuddyTalk BT200

  • Page 1 October 2019 INNOMEDIA PROPRIETARY This document contains proprietary information of InnoMedia Inc., and its receipt or possession does not convey any rights to reproduce, disclose its contents, or to manufacture, use or sell anything it may describe. It may not be reproduced,...

  • Page 2: Table Of Contents

    Deploying BT200 for Voice-Enabled Workplace ABLE OF ONTENTS DEPLOYING BT200 IN THE WORKPLACE ....................4 PREREQUISITES ............................5 AWS A ..............................5 CCOUNT IP S ................................ 5 ERVICE ................................5 URVEY ............................. 5 NTERPRISE IREWALL ....................... 6 EVIEWING NTERPRISE ETWORK RCHITECTURE SETTING UP AVS AND ALEXA-FOR-BUSINESS PERMISSIONS ..............
  • Page 3 Deploying BT200 for Voice-Enabled Workplace Digitmap syntax ............................33 RESOURCES ............................35 Page 3 of 35...

  • Page 4: Deploying Bt200 In The Workplace

    Deploying BT200 for Voice-Enabled Workplace BT200 EPLOYING IN THE WORKPLACE The BT200 is Alexa Voice Service (AVS) and Alexa for Business certified. With AVS, the BT200 brings you a broad range of AVS smartspeaker features such as standard Alexa questions & commands, timers, alarms, reminders, and voice-enabled control of AVS-supported IoT devices.

  • Page 5: Prerequisites

    Deploying BT200 for Voice-Enabled Workplace REREQUISITES Please check the following prerequisites before proceeding to deploy BT200 devices in your workplace: AWS Account Your enterprise needs to have an AWS account. If not, please follow the AWS instructions and procedure to sign up for AWS and create IAM users and policies. VoIP Service Your enterprise needs to have a VoIP service subscription for the BT200 devices.

  • Page 6: Reviewing Enterprise Network Architecture

    Deploying BT200 for Voice-Enabled Workplace The firewall should be configured to allow outgoing traffic with the following destination ports. The firewall needs to open the VoIP signaling and media destination ports if you choose to have the BT200 devices subscribe to an external VoIP service Service Protocol Destination Port...
  • Page 7 Deploying BT200 for Voice-Enabled Workplace Figure 3. Enterprise deployment-- daul-homed network interface If voice and data can be reached via the same network interface, but the services enterprise firewall does not allow VoIP packets (either signaling or media or both) to go through, the VPN Enterprise Network Traversal mode can be chosen with the routing table set to have the blocked VoIP packets go through the VPN tunnel.
  • Page 8 Deploying BT200 for Voice-Enabled Workplace Figure 5. Enterprise deployment—VLAN for voice/data traffic segregation Page 8 of 35...

  • Page 9: Setting Up Avs And Alexa-For-Business Permissions

    ERMISSIONS To equip the BT200 devices with Alexa for Business services, you will first need to grant InnoMedia, the device maker, permissions to register your BT200 devices with your AWS account. To do this, use the following steps: 1. Login to Alexa for Business console at https://console.aws.amazon.com/a4b/ 2.

  • Page 10: Setup Bt200 Devices With Alexa-For-Business Services

    Deploying BT200 for Voice-Enabled Workplace BT200 D ETUP EVICES WITH LEXA USINESS ERVICES BT200 devices can be set up using the BuddyTalk Setup Tool, a Windows 10-based software application. Note that the PC running the BuddyTalk Setup Tool must have a WiFi connection.
  • Page 11 Deploying BT200 for Voice-Enabled Workplace Figure 9. Input your AWS credentials Once the Role ARN and External ID parameters are validated, the setup tool continues leads to the WiFi setup page. By default, the option to enable and configure WiFi is checked.
  • Page 12 Deploying BT200 for Voice-Enabled Workplace Choose Next. Figure 11. Disable Wi-Fi Connection After the WiFi setup screen, connect all BT200 devices to a power strip for ease of configuration. Plug in Ethernet cables if the option to setup without WiFi was selected previously, Power on all BT200 devices ...
  • Page 13 Deploying BT200 for Voice-Enabled Workplace Figure 13. Setup devices with Ethernet connection The Setup Tool starts to discover device(s) in setup mode, and lists all connected device(s). Choose Rescan. If not all devices are listed. Choose Configure Devices. The Setup Tool will then perform configuration and A4B registration of each device individually.
  • Page 14 Deploying BT200 for Voice-Enabled Workplace Figure 15. Setup complete Once done, do a quick check to confirm AVS service is available by asking Alexa a simple question, such as saying “Alexa, what is the time?”, and you should get a valid response from Alexa.

  • Page 15: Setting Up Buddytalk Tablet Controller (Optional)

    ONTROLLER PTIONAL To set up the BuddyTalk Tablet Controller for a specific BuddyTalk BT200 device, the Tablet Controller’s WiFi interface needs to be configured to be in the same subnet as that of the BT200 device it is communicating with, and the Tablet Controller’s WiFi interface needs to be able to reach the external AVS server Setup the Tablet Controller WiFi interface.

  • Page 16: Setting Up Enterprise Alexa-For-Business Environment

    Deploying BT200 for Voice-Enabled Workplace ETTING UP NTERPRISE LEXA USINESS NVIRONMENT With the integration of Alexa for Business, enterprise users can deploy the BT200 and allow business users to access a broad suite of enterprise applications and services. One such application is conferencing and meeting room management including integration with existing work calendars, setting up conference rooms and managing conference room features, creating and automatically dialing into conference calls.

  • Page 17: Create Rooms

    Deploying BT200 for Voice-Enabled Workplace Figure 18. Create a room profile Create rooms A room is a physical location where you can put your BT200 devices. Examples of rooms include conference rooms, lobbies, or users’ offices. 1. Choose Rooms, and click the Create room button. 2.

  • Page 18: Configuring Conferencing

    Deploying BT200 for Voice-Enabled Workplace Figure 19. Create room 3. (Optional) To add a skill group, select the check box next to the skill group to add and choose Next 4. (Optional) To add devices, select the check box next to the device. 5.

  • Page 19: Integrating Calendar

    Deploying BT200 for Voice-Enabled Workplace Figure 20. Configure A4B Conferencing Integrating Calendar You can connect Alexa for Business to users’ calendars. This allows users to join scheduled meetings without knowing the dial-in details. When Alexa for Business is connected to your calendar system and a user asks Alexa to join a meeting, Alexa for Business determines the correct meeting on the associated room calendar and accesses the dial-in information.

  • Page 20: Managing Conferencing And Room Booking

    Deploying BT200 for Voice-Enabled Workplace  Link Alexa for Business to Office 365  Link Alexa for Business to Microsoft Exchange  Link Alexa for Business to Google G Suite Once the integrated calendar is deployed in the conference room, Alexa can check whether the room is available, book the room, and tell you who reserved the room.
  • Page 21 Deploying BT200 for Voice-Enabled Workplace Creating Contacts 1. Navigate to page Settings > Directory. Click tab Contacts. Choose Create contact to add a new contact record. Creating an Address Book and Adding Contacts To call contacts from BT200 devices, you must first create an address book and assign it to the room profile associated with the rooms where the devices are assigned.

  • Page 22: Configuring The Bt200 Network Interfaces

    Deploying BT200 for Voice-Enabled Workplace BT200 N ONFIGURING THE ETWORK NTERFACES The BT200 offers the following four network interface configuration options to accommodate various enterprise network environments: 1. Redundant mode 2. Dual-homed mode 3. VPN for enterprise network traversal 4. VLAN for voice and data traffic segregation In order for the BT200 to provide its full features and capabilities, the BT200 needs access both the public Internet in which the various Amazon servers reside and the enterprise voice network from which the VoIP service is available.

  • Page 23: The Ethernet Interface

    Deploying BT200 for Voice-Enabled Workplace Another configurable setting in the Dual-Homed mode is the binding of the OVA provisioning server. Depending on the business or operation model, the provisioning server can either resides in the data network or in the voice network. The Dual-Homed mode provides a checkbox, which, if checked, will bind the provisioning server to the voice network interface.

  • Page 24: The Wi-Fi Interface

    Deploying BT200 for Voice-Enabled Workplace The Wi-Fi Interface To enable the WiFi interface, navigate to Network > Interface, and choose the WiFi tab:  Check the “Enagle WiFi” box  Scan and select the SSID  Enter the WiFi passphrase Figure 23.
  • Page 25 Deploying BT200 for Voice-Enabled Workplace Figure 24. Configure VPN Client Field Name Description Enable VPN Check the box to enable VPN client. Route all network traffic When VPN traversal is enabled, by default through VPN only VoIP traffic will be routed through the VPN tunnel.

  • Page 26: Enabling Voip Service For Bt200

    Deploying BT200 for Voice-Enabled Workplace IP S BT200 NABLING ERVICE FOR Within an enterprise environment, BT200 devices can be equipped with VoIP capability using one of the following two options:  Configured as an IP phone connected to the enterprise’s existing IPPBX ...

  • Page 27: Connecting The Bt200 As An Ip Phone To The Enterprise Ippbx

    Deploying BT200 for Voice-Enabled Workplace Figure 26. BT200 with an External VoIP Subscription Connecting the BT200 as an IP Phone to the Enterprise IPPBX Follow the steps below to configure the BT200 as an IP phone connected to the enterprise IPPBX.
  • Page 28 Deploying BT200 for Voice-Enabled Workplace Figure 28. BT200 Home page 3. Configure the SIP Server Profile of the enterprise IP PBX. Navigate to Telephony > Profile Config. Click on the Edit icon of a particular profile to display the profile setting screen. Input the following settings to profile page.
  • Page 29 Deploying BT200 for Voice-Enabled Workplace requirements of enterprise IP PBX.  Input the dialing plan which defines the Digitmap patterns of dial strings that the BT200 can send to the IP-PBX when the pattern has been met, and not have to wait for the InterDigit Time out or the Critical Timeout.
  • Page 30 Deploying BT200 for Voice-Enabled Workplace  Account password (SIP password). Password  Name to be displayed as the Caller ID. Display Name  Authentication ID if needed. Authentication ID  Enable device based call features if needed. Call Features These call features are available for the use of connected analog phone.

  • Page 31: Testing And Verification

    Deploying BT200 for Voice-Enabled Workplace ESTING AND ERIFICATION A few sets of tests can be conducted to validate that the setup has been completed successfully. AVS tests include:  AVS tests: Basic AVS questions and commands.  Alexa for Business tests: Conferencing and meeting room management ...

  • Page 32: Phone Call Tests

    Deploying BT200 for Voice-Enabled Workplace Phone Call Tests The testing below verifies that the BT200 has been properly integrated with Alexa for Business (and Phone Call Control) to allow enterprise users to conduct phone calls using Alexa for Business supported features and applications such as the Calendar and Conferencing. The tests include basic phone calls which utilize the Room Contacts and conferencing Description User Questions/Commands and Expected...

  • Page 33: Appendix

    Deploying BT200 for Voice-Enabled Workplace 10 A PPENDIX Digitmap Settings A Digitmap Example Local operator Long distance operator [1-7]xxx Local extension number 8xxxxxxx Local number #xxxxxxx Shortcut to local number at other corporate sites [0-9*].# Any dialed numbers followed by a “#” sign Star services 91xxxxxxxxxx Long distance number...
  • Page 34 Deploying BT200 for Voice-Enabled Workplace Position ::= Letter | Range StringElement ::= Position -- matches an occurrence of the position | Position “.” -- matches an arbitrary number of occurrences of the position, including 0 String ::= StringElement | StringElement String StringList ::= String | String “|”...
  • Page 35 Deploying BT200 for Voice-Enabled Workplace 11 R ESOURCES 1. Alexa for Business Administration Guide (pdf) 2. Alexa for Business Administration Guide (web pages) 3. Getting Started with Alexa for Business 4. A4B Tutorial video clips  Getting started with shared devices ...

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