Troubleshooting - Bose SoundTouch SA-5 Owner's Manual

Troubleshooting

Problem What to do
Cannot • Connect the system to AC (mains) power.
complete
• Select correct network name and enter password.
network setup
• Connect the device and SoundTouch
• Place the system within range of the router.
• Enable Wi-Fi on the device (mobile or computer) you are using for
• If network name does not appear or is hidden, select
• Close other open applications.
• If using a computer for setup, check firewall settings to ensure that
• Test your Internet connection by loading SoundTouch.com
• Restart your mobile device or computer, and router.
• Uninstall the app, reset the system, and restart setup.
Cannot • If your network information has changed or to connect your system to
connect to
network
• Connect to the network using an Ethernet cable.
Intermittent or • Move system away from possible interference (microwaves, cordless
no audio
• Stop other audio or video streaming applications.
• Move your mobile device closer to the amplifier and away from any
• Move amplifier or audio device closer to wireless router or
• Ensure volume is not muted or too low.
• Unplug the power cord; reconnect after one minute.
Neither • Connect the amplifier to AC (mains) power.
speaker plays
• Fully insert the power cord into a fully-powered AC (mains) outlet.
• Play content using the SoundTouch
• Disconnect AC power from the amplifier for three minutes. Reconnect
Only one • Make sure the speaker wires are in good condition.
speaker plays
• Firmly connect the speaker wires at both ends.
One speaker • Disconnect the wire from the working speaker and attach it to the
still does not
play
• Disconnect the speaker wire from the terminal block connector.
network.
setup .
Manually Connect to Another Network on the
CONNECT TO HOME WI-FI NETWORK screen.
the SoundTouch app and SoundTouch
™
programs.
another network, refer to the in-app help.
phones, etc.).
interference or obstructions.
access point.
power to the amplifier.
non-working speaker. If the speaker does not play, the problem may be
with the speaker and not the speaker wire.
Connect it to the other terminal block connector. If the speaker plays,
the problem may be the other speaker wire. Replace the speaker wire.
If the speaker does not play, the problem may be in that channel of the
amplifier.
Care and Maintenance
system to the same Wi-Fi
™
Music Server are allowed
™
app.
™
®
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