Troubleshooting; Common Solutions - Bose SOUNDTOUCH SA-5 Owner's Manual

If you experience problems with your amplifier:
• Connect your amplifier to AC (mains) power.
• Secure all cables and speaker wires.
• Verify the state of the Wi-Fi status indicator (see page 21).
• Move your amplifier and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move your amplifier within the recommended range of your wireless router or mobile
device for proper operation.
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.

Common solutions

The following table lists symptoms and possible solutions to common problems.
Symptom
Cannot
complete
network setup
Cannot connect to
network
Solution
• Select correct network name and enter password.
• Connect the device and amplifier to the same Wi-Fi network.
• Place your amplifier within range of the router.
• Enable Wi-Fi on the device (mobile or computer) you are using
for setup .
• Close other open applications.
• If using a computer for setup, check firewall settings to make sure
that the SoundTouch® app and SoundTouch® Music Server are allowed
programs.
• Restart your mobile device or computer and your router.
• Reset your amplifier (see page 27).
• If your router supports both 2.4GHz and 5GHz bands, make sure both
the device (mobile or computer) and amplifier are connecting to the
same band.
• Uninstall the app, reset your amplifier (see page 27), and restart
setup.
• If your network information has changed or to connect your amplifier
to another network, see "Connect the amplifier to a new network" on
page 15.
• Connect to the network using an Ethernet cable.
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