Table of Contents
Advertisement
If you have difficulty operating your
phone, the suggestions below should solve
the problem. If you still have difficulty after
trying these suggestions, In the US call:
VTECH Communications at
1-800-595-9511 ,In Canada call :VTECH
Electronics at 1-800-267-7377.
THE PHONE DOESN'T WORK AT ALL.
Make sure the power cord is plugged in.
Make sure the telephone line cord is
plugged firmly into the Base Unit and the
telephone wall jack.
Make sure the battery pack is properly
charged. If the LOW BATT LED is on, the
battery pack needs charging. If the IN USE
LED (on the Base Unit) and the PHONE
LED (on the Handset) do not light when you
press PHONE, you should charge the bat-
tery pack.
4
If you recently installed a new battery
pack, make sure it is installed correctly.
NO DIAL TONE.
First check all the suggestions above.
If you still don't hear a dial tone, discon-
nect the Base Unit from the telephone jack
and connect a different phone. If there is no
dial tone on that phone either, the problem is
in your wiring or local service. Call your lo-
cal telephone company.
YOU GET NOISE, STATIC, OR A WEAK
SIGNAL EVEN WHEN YOU'RE
NEAR
THE
BASE UNIT.
Place the Handset in the base momen-
tarily to re-set the security code. Then press
PHONE to get a line.
.Household
appliances plugged into the
same circuit as the Base Unit can some-
times cause interference. Try moving the
appliance or the Base Unit to another outlet.
YOU GET NOISE, STATIC, OR A WEAK SIG-
NAL WHEN YOU'RE
AWAY
FROM THE
BASE UNIT.
You may be out of range. Either move
close to the base, or relocate the Base Unit.
The layout of your home may be limiting
the range. Try moving the Base Unit to the
second or third floor, or to some other loca-
tion.
THE HANDSET DOES NOT RING WHEN
YOU RECEIVE A CALL.
.
Ensure that the ringer is turned on.
Make sure the telephone line cord is
plugged firmly into the Base Unit and the tele-
phone jack. Make sure the power cord is
plugged in.
You may be too far from the Base Unit.
4
You may have too many extension phones
on your telephone line to allow all of them to
ring. Try unplugging some of the other phon-
es.
THE BASE DOES NOT RING
Make sure the BASE RINGER switch is not
set to off.
There may be too many extension phones
on your line. Try unplugging one of the other
phones.
YOUR CALLER FADES IN AND OUT.
You may be nearly out of range. Move
closer, or relocate the base.
YOU HEAR OTHER CALLS WHILE USING
YOUR PHONE.
Replace the Handset in the base cradle,
wait a few moments and try again.Disconnect
your Base Unit from the telephone jack, and
plug in a regular telephone. If you still hea'r
other calls, the problem is probably in your
wiring or local service. Call your local tele-
phone company.
YOU HEAR NOISE IN THE HANDSET, AND
NONE OF THE KEYS OR BUTTONS
WORK.
Make sure the power cord is plugged in.
Your Base Unit and Handset may not be
operating on the same channel or security
code. Place the Handset in the cradle for a
few moments to reload the security code and
reset the channel.
COMMON CURE FOR ELECTRONIC
EQUIPMENT
Electronics, like people, can sometimes
get confused. If the unit does not seem to be
responding normally, then try putting the
Handset in the cradle to reinitialize the unit. If
it still does not seem to respond, perform the
following steps (in the order listed):
1.
Disconnect the power to the Base Unit.
2.
Remove the Handset battery Pack
3.
Wait a few minutes.
4.
Connect power to the Base Unit.
5.
Install the Handset battery pack.
6.
Put the Handset in the Base Unit cradle
to reinitialize.
Advertisement
Table of Contents
