Advertisement
MODELS: DFI-5010-01, DFI-5010-02, DFI-5010-03,DFI-5010-04,DFI-5010-05,DFI-5010-06
TROUBLESHOOTING GUIDE
Problem
1. Display shows
1. The thermostat sensor is
"
"
broken or disconnected.
2. Display shows
2.
The thermostat sensor is
"
"
broken.
3. Display shows
3.
Manual Reset overheat
"
"
protection has triggered.
4. No power, buttons
4.
Power cord was not plugged
do not light up.
into the outlet.
5. Stove does not
5a. No incoming power from the
turn on manually.
electrical wall socket or
buttons.
5b. Improper operation.
5c. Defective button
6. Flames are not
6a. Defective flame generator
moving.
drive motor.
6b. Spinner detached from the
motor.
7. Logs glow, but no
7.
Flame effect turned off
flame effect.
8. Heater does not
8.
Thermostat setting is
blow warm air.
preventing heater from
turning on.
9. Heater is not
9a. Improper operation
turning on.
9b. Defective heater/blower
assembly.
10. Not producing
10a. power strip/surge protector/
enough heat.
extension cord being used
10b. Location of unit.
11. Unit blows cool or
11. Defective heater blower
cold air.
assembly.
12. Noise with
12a. Dirty heater blower motor
heater on.
12b. Defectiveheater/blower
assembly.
13. Noise with flames
13a. Defective flame generator
on and heater off.
drive motor.
13b. Dented back panel
13c. Warped spinner shaft
14. Is it safe to place
14. Product Inquriy
unit on carpet?
15.How many square
15.
Product Inquriy
feet will my unit
warm up?
16.Flame effect works
16. The heater is disabled.
but heater function
does not and the
emberbed flashes
when the heater
button is pressed.
17. Remote control is
17a. No batteries or battery
not working when
power.
buttons are
17b. Poor signal
pressed.
17c. Distance
Root Cause
1.
Unplug the stove remove the back panel of the stove and check that the thermostat is
plugged into the main circuit board. If this does not solve the problem contact customer
service for a replacement thermostat sensor.
2.
Contact customer service for a replacement thermostat sensor.
3.
Inspect the heater and check that the air inlets and outlets are not blocked as this may cause
overheating. Unplug the heater for 30 minutes and allow it to cool down. Replug and
operate, monitor the heater for signs of overheating, if the problem persist discontinue use of
the heater and contact customer service.
4.
Check that unit is plugged directly into a standard 120 volt outlet.
5a. Check circuit breakers and move unit to another outlet.
5b. Manually press main power button from front of unit.
5c. Replace control panel circuit board.
6a. Replace flame generator drive motor.
6b. Remove the back panel/ emberbed/ metal bracket and check to see if "spinner" is correctly
mounted to the motor.
7.
Press flame button several times.
8.
Adjust the temperature settings to ensure that the thermostat is set higher than the current
room temperature.
9a. Manually press main power button on front of unit.
9b. Replace heater/blower assembly.
10a. Plug unit directly into the wall.
10b. Make sure unit is located on an interior wall.
11. Replace heater blower assembly.
12a. Gently vacuum heater blower vents.
12b. Replace heater/blower assembly.
13a. Replace flame generator drive motor.
13b. Refer to TSI customer service.
13c. Refer to TSI customer service.
14. It is safe to place unit on carpet but make sure any flammable items are at least 3 feet away
from front and sides of the unit.
15. Provides supplemental heat up to 1000 square feet
16. With the power on press and hold the POWER button on the control panel for 10 seconds.
Once re-enabled the emberbed lights will flash multiple times.
17a. Change the remote batteries.
17b. Operate remote transmitter at a slow measured pace. Press the remote control buttons with
an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may
cause the transmitter to malfunction.
17c. Operate the remote at a distance less than 20 feet from the front of the appliance; point the
remote at the control panel.
Corrective Action
Advertisement
