H1-Xxxx (Optional Cassette Error) - Samsung ProXpress C3010 Series Service Manual

4. Alignment and Troubleshooting

4.7.2.4. H1-xxxx (Optional Cassette error)

► Error Code
H1–1210 / H1–1211
► Error message
Paper Jam in Tray 2
► Symptom
The jammed paper has occurred in the tray2.
► Troubleshooting method
1) Remove the jammed paper.
2) If the jammed paper occurs continually, check the followings.
a) Check if the pick up/forward/separation roller for tray2 are worn out or contaminated. Clean the contaminated
part or replace it.
b) Check if the tray2 feed actuator is assembled correctly. If it is broken or deformed, replace it with new one.
c) Check if the tray2 feed sensor connector is connected correctly. If the feed sensor is defective, replace it.
d) If there is a service test for this component, perform it first. If the tray2 pick up clutch is found to be defective,
replace it.
► Error Code
H1–1252 / H1–1254
► Error message
Paper Empty in Tray 2
► Symptom
Paper is empty in Tray3.
► Troubleshooting method
1) Take off the cassette. If there is no paper on the tray2, load the paper.
2) If the problem persists, check the following.
a) Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one.
b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective,
replace it.
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