Samsung ProXpress C3010 Series Service Manual page 98

4. Alignment and Troubleshooting
► Error Code
C2-3512 / C2-3515 / C2-3517 / C2-3518 / C2-3526
► Error message
Not Compatible M toner cart.
► Symptom
The magenta toner cartridge is not compatible.
► Troubleshooting method
1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
► Error Code
C2–3711 / C2–3712 / C2–3713 / C2–3714
► Error message
Error: #C2-371x Call for Service
► Symptom
The magenta toner cartridge is not installed or the CRUM has some problem.
► Troubleshooting method
1) Check if the magenta toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the magenta toner cartridge. Thoroughly roll the cartridge five or six
times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the magenta toner cartridge with new one.
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