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AFTER GRILL HAS BEEN ON FOR A WHILE, THE BURN POT OVERFILLS
Possible Causes
Grill is dirty, which restricts airflow through the burnpot
Burnpot holes are blocked
Blockage in air intake pipe
Combustion blower is not spinning fast enough
Bad Pellets
GRILL FEEDS PELLETS, BUT WILL NOT IGNITE
Possible Causes
Bad igniter element
The control board is not sending power to the igniter
GRILL WILL NOT FEED PELLETS
Possible Causes
Thermocouple is defective
Bad auger motor
Auger jam
Loose wire or connector
Bad control board
Possible Remedies (Unplug grill first when possible)
Follow all cleaning procedures in the "Maintenance" section
of the owner's manual.
Remove the burnpot and thoroughly clean it.
Visually inspect the air intake that leads into the burnpot for
foreign material.
Clean fan blades and inspect bearings for wear. Ensure the
fan is free of any obstructions.
The brand of pellets or the batch of pellets that is being used
may be of poor quality. If possible, try a different brand of
pellets. It is advisable to try a brand that is made from a different
type of wood (softwood vs. hardwood). Different woods have
different characteristics when being burned.
Possible Remedies (Unplug grill first when possible)
Put power directly to the igniter element. Watch the tip of the
igniter from the front of the grill. After about 2 minutes the tip
should glow. If it does not, the element is bad.
Check the voltage going to the igniter during startup. It should
be 110-115 volts. If the voltage is lower than full voltage, check
the wiring. If the wiring checks out good, the board could be
bad.
Possible Remedies (Unplug grill first when possible)
Wait for the grill to cool for about 30 - 45 minutes. Check the
thermocouple to see if it's bad. Check resistance with volt
meter.
Remove the six retaining screws in the service panel. Remove
the auger motor from the auger shaft and try to run the unit.
If the motor will turn, the shaft is jammed on something. If the
motor will not turn, the motor is bad.
Start by emptying the hopper. Then remove the auger motor
by removing the auger pin. Remove the two screws holding
the auger bushing. Gently pull the auger shaft straight out
so that the end of the auger shaft comes out. After the shaft
is removed, inspect it for bent flights, burrs, or broken welds.
Remove any foreign material that might have caused the jam.
Also, check the auger tube for signs of damage such as burrs,
rough spots, or grooves cut into the metal that could have
caused a jam.
Check all wires and connectors that connect to the auger
motor, thermocouple, and fan.
If the fuse and the wires and connectors check out good, and
if the high limit switch did not trip, test for power going to the
auger motor. If there is not a full current going to the auger
motor when the fuel feed light is on, the control board is bad.
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