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Fujitsu MESSHU RT500 Faq

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Fujitsu MESSHU RT500 FAQ
MESSHU product APP
MESSHU Router
MESSHU Drive
ICON
Set Router connection and network management
Remote ( not in wifi range ) access to USB
Storage (MESSHU cloud space ) data on the Router
Description
1
V1.4.1

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Summary of Contents for Fujitsu MESSHU RT500

  • Page 1 Fujitsu MESSHU RT500 FAQ V1.4.1 Description MESSHU product APP ICON Set Router connection and network management MESSHU Router Remote ( not in wifi range ) access to USB MESSHU Drive Storage (MESSHU cloud space ) data on the Router...
  • Page 2: Table Of Contents

    Q1: How many Fujitsu MESSHU Wireless Shares do I need ?............4 Q2: Does the Fujitsu MESSHU Wireless Sharer apply to the general internet service providers ? ... 4 Q3: I already have a network base station / wireless router provided by service providers . I can also use Fujitsu MESSHU Router ? .....................
  • Page 3 Q23: Backup / Restore FW Settings ....................14 Q24: DDNS setting ........................... 15 Q25: Setting RT500 File Access and Sharing Function (SAMBA) ............16 MESSHU Drive APP ........................... 19 Q1: Can't use the MESSHU Drive function ? ..................19 Q2: Can multiple people sign in to the same account at the same time ? ........19 Q3: How to log in remotely ......................
  • Page 4: Product Problem

    Internet route, even the Internet as a host, all other devices via WiFi transmission signal Q2: Does the Fujitsu MESSHU Wireless Sharer apply to the general internet service providers ? A: Yes! MESSHU mesh router can be applied to all of the network operator's service, You just need to use the network cable to connect a MESSHU mesh router and the base station provided by the internet provider.
  • Page 5: Q6: What Are The Advantages Of Mesh Router Compared To General Extender/Repeater

    Q6: What are the advantages of Mesh Router compared to general Extender/Repeater ? A: # Also refer to this page description https://baike.baidu.com/item/%E6%97%A0%E7%BA%BFMesh%E7%BD%91%E7%BB%9C The traditional tree (Tree) network by a "R outer hosts" connected series of Extender / Repeater continue to extend the network, each Extender / Repeater, and will only upper Router establishes connections and does not communicate with each other ➢...
  • Page 6: Specification

    Specification Q1: Chipset specification Wi-Fi speed AC1200(300 + 867Mbps) Qualcomm QCA9557 2x2 11abgn WiFi SoC Switch/Ethernet AR8033-AL1A + AR8035-A Gigabit Ethernet PHY 128 MB (Nanya NT5TU64M16HG-AC) Flash 32 MB (Spansion S25FL256SAIFR0) 2.4 GHz Radio - In QCA9557 - Unidentified 2.4 GHz power amp (x2) 5 GHz Radio - QCA9882 2x2 abgn+ac radio SoC - Unidentified 5 GHz power amp (x2)
  • Page 7: Q3: What Is The Coverage Of Wifi Signal

    Q3: What is the coverage of Wifi signal ? A: Single Pack Covers Approx. 1,500 sq. ft. (about 140m 2-Pack Covers Approx. 3000 sq. ft Q4: How many mesh routers can be connected in the same network ? A: Mesh device in the same network recommended total number not more than 12 (Including possible future new products m esh cam &...
  • Page 8: Use Operational Issues

    (master + slave) after place, wait about 10 minutes, wait for the system to start and optimize the network (Download MESSHU APP to set up Mesh Router, Search for "Fujitsu MESSHU Router" on APP store or Google Play.) Open the APP, select the "Wizard" at the bottom and set it according to the APP instructions...
  • Page 9: Q2: How To Select The Position Of The Slave Router ? How Does The Connection Signal Relate To The Placement Position

    Q2: How to select the position of the Slave Router ? How does the connection signal relate to the placement position ? A: One RT500 supports approximately 1500 square feet of space. If there is more obstruction or signal interference in the home, the support space will be reduced. If the RT500 is placed, the RT500 white light is on, indicating that the placement distance is moderate and the connection is successful.
  • Page 10: Q5: Can't Log In To App ( Show Login Failed )

    Q5: Can't log in to APP ( show login failed ) A: Please confirm that you have connected to the MESSHU wifi network, close and open the APP again, and confirm whether there are other people logging in to the MESSHU APP. Since only one person can log in at the same time in the MESSHU APP, there may be others who are logging in or forget to log out after using it.
  • Page 11: Q9: What Can I Do If I Can't Connect To Wifi

    Q9: What can I do if I can't connect to Wifi ? A: Please turn off the Wifi function of mobile device and reopen it # Make sure that the mobile device if it supports countries in the RT500 set of frequency bands using wifi Examples of practical experience: - Taiwan NCC announced in January 2015, "Opening 5GBand1: 5150~5250MHz Band Application"...
  • Page 12: Q10: Wifi Settings

    Q10: Wifi Settings Wifi setting restrictions ➢ for both SSID username and Password  You can only input English, numbers, symbols, can not enter Chinese  Up to 12 characters ➢ Wifi encryption supports WPA2/AES and Open ONLY. User device list Only online client(s) are shown in the User device list.
  • Page 13: Q15: Forgot Your Password For App/Web Login

    ➢ Menu in the upper left corner ➢ Settings Login ➢ ➢ Enter the current password & new password ➢ Press below to save Q15: Forgot your password for APP/Web Login A: If you forget the APP/Web Login password, you must reset default the Master Router and setup again.
  • Page 14: Q19: Is It Possible To Set The Internet / Break Time

    Q19: Is it possible to set the internet / break time ? A: You can set up rules for individual devices on the Internet, customize break schedules, set schedules for the week, or immediately suspend certain users to access the Internet. You can set the length of time.
  • Page 15: Q24: Ddns Setting

    Q24: DDNS setting # Please upgrade the FW version after 1.0.3 A: RT500 provided a DDNS domain for remote access feature DDNS service currently supports 3 free service providers: - duckdns.org - Dynu.com - no-ip.com The user can go to the above three DDNS service providers to apply for the domain. After entering the relevant settings in the “Tool box”→“DDNS”...
  • Page 16: Q25: Setting Rt500 File Access And Sharing Function (Samba)

    Q25: Setting RT500 File Access and Sharing Function (SAMBA) RT500 File sharing function (SAMBA) Setting You can share file via RT500 USB port in your mesh network anywhere 1. Plug in the USB device to your RT500 2. Login the router in MESSHU App 3.
  • Page 17 6. Notes the Mesh router IP Address you pluged USB device (e.g. 192.168.0.185) 7. Enable the Status of this Mesh router 8. Press Save & Apply 9. Logout the Web adminpage...
  • Page 18 How to use 10. Open file brownser from your PC (Windows) 11. Enter the noted IP address in address bar as below format \\your IP address e.g. \\192.168.0.185 12. There will have a sda1 folder for your USB device 13. Double click the folder to login in, Username and Password same as MESSHU App 14.
  • Page 19: Messhu Drive App

    Reason: The MESSHU Drive APP will automatically create two hidden Folders in the USB (.Fujitsu & .Fujitsu_config). There will be a list of all stored & changed files in the MESSHU Drive APP. If we use SAMBA to change files, both Hide the file list in Folder will not follow the...
  • Page 20 Solution: Use SAMBA to delete the two folders of .Fujitsu and .Fujitsu_config in the USB, reboot the RT500, and the list list will be regenerate...
  • Page 21: Q6: What Is The Difference Between The Drive Mobile ( Offline Mode ) And Personal Cloud ( Online Mode ) And How Does It Differ

    Q6: What is the difference between the Drive Mobile ( offline mode ) and Personal Cloud ( online mode ) and how does it differ ? Drive Mobile(offline) Personal Cloud(online) Data exist? Mobile phone USB storage insert router Need internet? No need Need What different?
  • Page 22: Supplemental Instruction

    Supplemental instruction MESSHU Router Setting Procedure step screen description Search for "Fujitsu MESSHU Router" in the App store or Google Play and open it after downloading. Select [Wizard] at the bottom.
  • Page 23 Please connect one end of the network cable to the home network signal source (internet provider modem or cable modem), and the other end to the WAN port (blue port) of the Fujitsu MESSHU Router that you want to be Master Router. .
  • Page 24 Please connect the Fujitsu MESSHU Router to the power supply, then click Next. Please turn on the Bluetooth of the mobile phone and confirm that the Router LED is blinking blue and wait for a period of time for the APP to search for the Router.
  • Page 25 6.1. If the phone hasn’t turned on the Bluetooth, a message will pop up asking if you want to turn it on, select “Yes” 6.2. If there is a router connection failure, it means that the APP does not find any router that can be paired.
  • Page 26 The screen will jump to this page when searching for Router. Please continue to wait. After the search is completed, all routers available in the range will be displayed. Check the Bluetooth ID of the label sticker under the Router to confirm which one is the router you want to set to Mater, and then tap it.
  • Page 27 After selecting the Router to be set, a successful pairing screen will appear. Press []to start setting. Please select the place where the Router is placed, or select the custom name below. This will be the name of the router you see in the app in the future.
  • Page 28 Please select your country and click next [] Wait for the Router to detect network settings.
  • Page 29 12.1 If your network is not automatically connected to the Internet, for example PPPoE requires an account password to connect to the network, the following screen appears. Please select [Manual Settings] 12.2 At the top you can select your network type (see the next picture), select the network type and enter the user name &...
  • Page 30 12.3 Here you can choose your network type is PPPoE or static IP or dynamic IP. - Dynamic IP: Automatic connection, such as if you connect the RT500 to the LAN port of any Router, or some modems that have been automatically connected.
  • Page 31 12.5 Above can choose your network type (see next picture) - Dynamic IP: Automatic connection, such as if you connect the RT500 to the LAN port of any Router, or some modems that have been automatically connected. Normally, the previous automatic connection step should be direct available.
  • Page 32 Please enter the account password of the MESSHU APP management Router. Input is completed and click Next []。 ** Account password Do not enter blank characters and special symbols Enter the WiFi name and password you want to use. After you have finished entering, click Next []。...
  • Page 33 Finally, confirm that the information you set is correct. If there is no problem, press the Next [  ]。 Wait for the Router to be set up (may take a few minutes).
  • Page 34 See this screen represents that the Master Router has been set up. Below you can choose to install other routers (add other Slave Routers to the network) or use the wifi network now (start using APP to manage the Router). Whether you want to choose to install other routers (add other Slave Routers to the network) or experience them immediately (start...
  • Page 35 Connect to the Wifi and enter the password, then press [Connect]. If you choose to install other routers (add other Slave Routers to the network), go to step 21. ** If you choose to experience it now (start using APP to manage the Router) go to step 29. Please confirm other slave device items you installation want to add.
  • Page 36 Connect the slave router to the power supply and wait for the Router LED to start flashing blue. **If the Router is connected to power for more than one hour, remove the power and reconnect it. Wait for the APP to find the Router.
  • Page 37 Wait for the APP to find the Router. Select the Router you want to install and click [Next].
  • Page 38 Start setting. The setting is complete.
  • Page 39 If there are other Slave routers to be added to the network after completion, select to install other Mesh devices and go back to step 21. After all Routers have been set up, they can log in to the APP manage and check the status.
  • Page 40 After logging in to the APP, you can see the current status of the Router. Click the Menu in the upper left corner to see more options. Menu screen.
  • Page 41 To add/delete/modify Router again, please set in [Device].
  • Page 42: Messhu Drive Instructions

    MESSHU Drive Instructions 圖示 說明 step Search for "MESSHU Drive" in the App store or Google Play and open it after downloading. MESSHU Drive is divided into mobile phone mode and cloud mode. The home screen of the APP is the home page of the mobile mode, where all the files can be seen and divided into four categories: file, video, album, and music.
  • Page 43 Cloud mode login screen: Cloud The account password is the same as MESSHU mode Router. - If the Internet connection is under MESSHU Login Wifi, enter the account password to log in. screen - If the Internet connection is under the connection of other Wifi or mobile network such as 3G/4G, please click remote login and enter UID or DDNS (choose one)
  • Page 44 Main Screen: All Cloud mode Can see the presence of cloud (USB) space, all types of files File Area: :File sorting Top right :trash Top left :Download file to phone Top left :search files Top left Main screen: Document Cloud mode Can see files in the cloud (USB) space that belong to the file category...
  • Page 45 Main screen: Video Cloud mode Can see files in the cloud (USB) space that belong to the Video category File Area: :Refresh Top right corner Video :File sorting Top right :trash Top left :Download file to phone Top left :search files Top left Main screen: Music Cloud...
  • Page 46 Main screen: Album Cloud mode Can see files in the cloud (USB) space that belong to the Album category File Area: :Refresh Top right corner Album :File sorting Top right :trash Top left :Download file to phone Top left :search files Top left :You can sync Top right...
  • Page 47 Under the main screen: Setting → Advanced 10.1 Cloud Settings mode Select Language & Enable/Disable Auto Album Backup Menu: Setting→ Advanced Settings Below the main screen: About Cloud mode There are simple instructions and basic FAQs for reference. Menu: About...
  • Page 48 Main screen top right: RT500 Router icon Cloud mode Select which USB file on the RT500 to read (if you have more than one RT500 on your network) Main screen top right: Drive icon Cloud mode Switchable reading of different sectors in the USB Storage (if the USB has multiple sectors)
  • Page 49 In the mobile mode, the main screen looks like Mobile mode - Right above: "MESSHU Drive Mobile " is displayed Main - Lower right: Switch to Personal cloud mode. screen - In the middle of the file:: You can see all the files.
  • Page 50 15.2 Import files to MESSHU Drive APP: Mobile mode Option 1: Android's mobile phone can go to “File Manager”, find and select files you want to Import file import, select “Share” in the menu in the upper right corner, and then find and select “MESSHU :...
  • Page 51 16.1 Import files to MESSHU Drive APP: Mobile mode Option 1: Android's mobile phone can go to “File Manager”, find and select files you want to Import file import, select “Share” in the menu in the upper right corner, and then find and select “MESSHU :...
  • Page 52 16.3 Import files to MESSHU Drive APP: Mobile mode Option 1: Android's mobile phone can go to “File Manager”, find and select files you want to Import file import, select “Share” in the menu in the upper right corner, and then find and select “MESSHU :...
  • Page 53 17.1 Main Screen: All Mobile mode You can see that all types of files have been imported into the MESSHU Drive APP. File Area: My favorites: Users can click on the folder at right side of the file to become a love icon →...
  • Page 54 Main Screen: Video Mobile mode You can see that Video types of files have been imported into the MESSHU Drive APP. File Area: :File sorting Top right Video :trash Top left :Upload the file to the cloud Top leftt :search files Top left :My favorites Below...
  • Page 55 Main Screen: Album Mobile mode You can see the files that have been imported into the MESSHU Drive APP and belong to the picture category. File Area: :Import mobile phone Top right corner Album photos into MESSHU Drive APP :trash Top left :Upload the file to the cloud Top left...

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