Pairing and Connecting DUALSHOCK 4 Your link Copied! The suggestions below walk you through troubleshooting your DUALSHOCK®4 issues.
Step 1 - Make Sure Your DUALSHOCK 4 is ® Properly Connected to Your PS4™ Follow these steps to below: Make sure that the PS4™ system and TV are turned on. The light should be white on the PS4™. Connect your DUALSHOCK®4 (micro USB port located on the back) to your PS4™ (USB port located on the front), using the USB cable that came with your PS4™.
On the PS4™ Quick Menu, check the lower left corner to find the icons for the controller and battery indicator. When the controller is fully charged, the battery indicator will display three bars. While charging, the battery indicator will flash one to three bars. See image below. Step 3 - Reset the DUALSHOCK 4 Controller ®...
Then, re-connect your DUALSHOCK®4 (micro USB port located on the back) to your PS4™ (USB port located on the front), using the USB cable that came with your PS4™. Plug your PS4™ into a power source. Don't plug your internet router in at this time. Press the PS button on DUALSHOCK®4 controller and then log into your profile.
When WIFI router is off and the light bar on the controller is white This means your controller is not connecting to your PS4™. If the troubleshooting above didn't work and your DUALSHOCK®4 is with the one-year warranty period, you can send your DUALSHOCK®4 in for service.