For Netflix Operation/Connection Issues; For Streaming Issues - Samsung UE32K5502AK Service Manual

For Netflix Operation/Connection Issues:

• Check Certificate & Netflix ESN Status in Factory Mode.
If Certificate and ESN exists, "
-
If Certificate is missing, "
-
If ESN number is missing:
-
• Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
• Reset Smart Hub. / Reset Apps In Factory Mode.

For Streaming Issues:

• Go to TV Web Browser / Go to speedof.me / testmy.net
√ Check Speed for at least 5 Mbps(HD streaming) / 25 Mbps (4K Streaming).
√ Check Latency for less than 50ms.
CO", "NfO", change the
C/" replace the TV's Main Board.
NF/ do not replace the Main Board.
DNS to 8.8.8.8
4. Troubleshooting
4-17