Audio; No Tv Sound; Noisy / Distorted Tv Audio; Optical Digital Out Errors - Samsung UE32K5502AK Service Manual

4. Troubleshooting

4-2-4. Audio

AUDIO
„
Source
•

No TV Sound

√ Menu → Audio → Speaker Settings set to

Noisy / Distorted TV Audio

•
√ Customer Menu → Support →
• If Sound Test FAILS : (Missing / Noisy Audio)
√ Speakers (compare resistance/quality)
√ Main Board
• Compare audio level out to speakers with multi meter.
√ Replace defective Speakers or Main Board or Cable.
• IF Sound Test OK :
√ Audio Source & External Cables.
√ Other Inputs.
√ With external Audio Generator (device or App).
•

Optical Digital Out Errors

√ Red light from Optical Digital Out.
• No HDMI Audio
√ Source / HDMI Cable
• Swap with other HDMI Inputs/Sources.
• Perform EDID Write
√ Bulletins and Latest firmware on TV.
• If not restored replace One Connect Box.
• Check Audio Format PCM/Dolby based on external Receiver.
ARC Issues
•
√ HDMI Cable is input to the ARC Designated HDMI port.
√ ARC (HDMI Control) is enabled on the external Receiver.
• Bluetooth Audio " Sound
√ Sound Bar is in TV Mode.
• To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
4-14
→
Main board
TV Speaker
Sound Test
in Factory Mode (Can restore missing HDMI Audio).
Share" Connection Issues
→
Speakers