Troubleshooting - vollara Air & Surface Pro+ Manual

TROUBLESHOOTING

INDICATORS OF OPERATION
When the unit is on, the LED display will show either the fan setting and A·PURE, or the fan setting, purifier setting, and square footage .
If the unit is in Depart Room, it will display DEPART ROOM plus the hours and minutes remaining . See page 5 for more information .
TROUBLESHOOTING - WHAT TO LOOK FOR FIRST.
1. I have plugged in the unit, pressed the ON button on the Vollara Air & Surface Pro+, and nothing happens. What's wrong?
• Make sure the power cord is inserted completely into the receptacle on the back of the unit
• Make sure the electrical outlet is capable of providing power to the unit
If you are operating your central heating and air conditioning fan, or other ventilation system continuously, set the coverage up to the
total ventilated indoor area . Otherwise, set the coverage up to the size of the room . Do not exceed the size of the ventilated indoor area
when setting the purifier level .
NOTE: The DEPART ROOM should be operated in unoccupied areas only . "Unoccupied areas" includes pets . Some pets, like humans,
may experience adverse reactions from exposure to increased levels of ozone and should not be present during Depart Room
operation .
2. The fan is operating but the Purifier Plate is not working. What's wrong?
• The unit is in A·PURE Mode (press the A·PURE/A·PURE+ switch to change to A·PURE+ Mode)
• If the unit is displaying a REPLACE PLATE message, check the Purifier Plate for serviceability; if it is cracked or broken, the Purifier
Plate will require replacement
NOTE:
Ensure maintenance procedures required for the Purifier Plate have been performed according to the "Maintenance" section of
this Owner's Manual . Order new Purifier Plates from your VolIara Independent Business Owner .
3. The Purifier Plate is making a noise, has a burning smell, and/or appears to arc or spark. What is the problem?
• The Purifier Plate is most likely cracked; the unit will display a REPLACE PLATE message
• Refer to the answers for question# 2, as it would apply to this question also
4. The UV Lamp is not functioning/I'm getting a "Replace ActivePure® Cell" Message.
• Check ActivePure® Cell for proper installation
• Replace the ActivePure® Cell
5. What are the most typical application problems?
• Symptom: A belief that the proper equipment is placed in the environment and the equipment appears unsuccessful
Problem: Lack of air movement, improper placement of the unit
• Symptom: Strong odors still remain within the environment after placement
Problem: Purifier setting is too low, improper placement of the unit, or the source of the odor has not been eliminated
• Symptom: A strong odor of ozone is present within the environment
Problem: Too much ozone accumulation within the environment as a result of improper purifier control setting, and/or lack of air
movement
• Symptom: Visual haze of smoke and/or particulate remain within the environment
Problem: Lack of ionization and/or air movement
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