Lights; Help & Support - The Hub - SureFlap Microchip Pet Door Connect Manual

Lights

Your Hub indicates it's current state using the lights in its ears, different coloured light
sequences mean different things. For example:
Setup lights:
Every time the Hub powers up or is trying to connect to other elements of the system, you'll
see the setup lights. The ears will alternate red for a while, then green, once you see a flash of
orange and the ears go solid green the Hub is connected.
Green ears:
Green ears mean the Hub is working correctly. See below for the details of what each light
sequence means.
Both ears are solid green = Your Hub is turned on, connected and working correctly.
Both ears flash twice = A pet has gone through the Pet Door.
Alternating green ears = Your Hub is re-connecting to our servers.
Red ears:
Red ears mean the Hub is having some connectivity issues. For more information on
diagnosing these issues, see page 10.
Both ears are solid red = Your Hub is doing a Firmware update. Be
patient, your Hub will reboot and continue as normal shortly.
Both ears flashing red = Your Hub has lost connection with your Pet
Door and is trying to reconnect.
Alternating red ears = Your Hub is having difficulty connecting to
the internet and/or our servers.
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Help & support - the Hub
Connection issues
1. Receiving multiple notifications via the app.
If you are experiencing problems where your Hub or Pet Door keep dropping connection,
please try the following:
• Try relocating your Hub. Follow the advice given on page 7 but if that doesn't work, you will
need to move your Hub closer to the Pet Door - read below.
• In order to move your Hub closer you could firstly try connecting it to your router using a
longer Ethernet cable. This way you will have more distance to play with.
• If the above doesn't work, we recommend purchasing an 'Ethernet over power adapter'.
This will plug into a normal power socket and allow you to connect your Hub to the internet
closer to your Pet Door location.
• For more detailed advice and instructions please visit: surepetcare.com/hub-connectivity
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