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Hardware Limited Warranty and Software License
Agreement
Hardware Limited Warranty
0.1.
REACH TECHNOLOGY, Inc. warrants its hardware products to be free from
manufacturing defects in materials and workmanship under normal use for a period of one
(1) year from the date of purchase from REACH. This warranty extends to products
purchased directly from REACH or an authorized REACH distributor. Purchasers should
inquire of the distributor regarding the nature and extent of the distributor's warranty, if
any. REACH shall not be liable to honor the terms of this warranty if the product has been
used in any application other than that for which it was intended, or if it has been subjected
to misuse, accidental damage, modification, or improper installation procedures.
Furthermore, this warranty does not cover any product that has had the serial number
altered, defaced, or removed. This warranty shall be the sole and exclusive remedy to the
original purchaser. In no event shall REACH be liable for incidental or consequential
damages of any kind (property or economic damages inclusive) arising from the sale or use
of this equipment. REACH is not liable for any claim made by a third party or made by the
purchaser for a third party. REACH shall, at its option, repair or replace any product found
defective, without charge for parts or labor. Repaired or replaced equipment and parts
supplied under this warranty shall be covered only by the unexpired portion of the
warranty. Except as expressly set forth in this warranty, REACH makes no other
warranties, expressed or implied, nor authorizes any other party to offer any warranty,
including any implied warranties of merchantability or fitness for a particular purpose. Any
implied warranties that may be imposed by law are limited to the terms of this limited
warranty. This warranty statement supercedes all previous warranties, and covers only the
Reach hardware. The unit's software is covered by a separate license agreement.
Returns and Repair Policy
0.2.
No merchandise may be returned for credit, exchange, or service without prior
authorization from REACH. To obtain warranty service, contact the factory and request an
RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of
the problem, name and phone number of contact person, RMA number, and return address.
Authorized returns must be shipped freight prepaid to Reach Technology Inc. 4575
Cushing Parkway, Fremont, California 94538 with the RMA number clearly marked on the
outside of all cartons. Shipments arriving freight collect or without an RMA number shall
be subject to refusal. REACH reserves the right in its sole and absolute discretion to charge
a 15% restocking fee, plus shipping costs, on any products returned with an RMA.
Return freight charges following repair of items under warranty shall be paid by REACH,
shipping by standard ground carrier. In the event repairs are found to be non-warranty,
return freight costs shall be paid by the purchaser.
SLCD+ Controller Manual V1.1
8/14/2009
Page 5
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