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Troubleshooting
Common Issues
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve
your problem, please call our Customer Hotline (see the back cover for contact information).
When you have this
problem...
The charge LED won't
illuminate when the handset
is placed in the cradle.
No handsets can make or
receive calls.
A single handset can't make
or receive calls (but other
handsets can).
A handset can make calls,
but it doesn't ring or receive
a page.
•
Checking the AC adapter connection (see page 7).
•
Re-seating the handset in the cradle.
•
Checking the telephone cord connection. If CHECK TEL LINE appears on the
handset display, the telephone cord may not be connected correctly (see page 9).
•
Disconnecting the base AC adapter. Wait a few minutes, then reconnect it (see
page 7).
•
Changing the dial mode (see page 11).
•
Charging the battery for at least 5 hours.
•
Moving the handset closer to the base.
•
Making sure the line is not in use. If an outside call is already using a line, you
cannot use that line to make another outside call.
•
Resetting the handset (see page 49).
•
Checking the battery pack connection (see page 44).
•
Making sure the ringer isn't turned off (see page 35).
46
Try...
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