Control Activities Prior To Contacting A Service Provider - Viessmann AQUAHOME 11-N Installation And Operation Manual

Section V

1. Control activities prior to contacting a service provider

 Important notice!
Always keep this manual in the vicinity
of the water softener.
Maintenance inspection should
always be carried out in accordance
with the following points:
1. Check whether the display screen
 in case the display screen shows
 if the hour on the display screen is
2. Check whether the by-pass valve
3. Check whether the water inlet and
shows the current time
no information, check the power
connection
flashing or is incorrect, this
indicates a power supply
interruption of a couple of hours.
The device treats the water, but
the regeneration process may
take place at times other than
assumed.
is set in the "Service" position.
outlet hoses are properly
connected to the inlet and outlet
openings respectively.
4. Check whether the transformer is
properly connected to an earthed
socket and whether the connection
cable is properly fitted.
5. Check whether the washings
discharge hose is twisted or bent
or whether it is arranged at the
height below 2.40 metres over
ground along its entire length.
6. Checked whether the brine tank is
filled with salt.
7. Check whether the brine suction
hose is properly connected.
8. Make sure that the float in the
brine well is set properly.
9. Check whether the programmed
water hardness corresponds to
the actual water hardness.
Determine the water hardness
value in order to perform this
check.
If the above activities failed to
enable determinining the cause of
the defect, contact the supplier's
service team.
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