Help With Extra Channels - BT DB-T2200 User Manual

Help with extra channels

Extra channels come to you over your broadband, so make sure your TV Box
is always connected.
1 Check your box is up to date by pressing the
remote. Then go back to the channels you're trying to watch. If they're
still not working, follow the steps below.
2 Check that the connection between your box and broadband is working
by playing an on-demand programme. If that doesn't work, check the
connection to your Hub. If your broadband isn't working on other devices,
get in touch to let us know.
3 If you're able to watch other on-demand programmes, you'll need to
check that the box software is up to date by going to Settings, then
Software Information and then Update Software.
4 If that doesn't work, switch your Hub off at the power and then back
on again and do the same with your TV box.
5 If you're still having problems, let us know by reporting a fault at
bt.com/faults or call us on 0800 111 4567.
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