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QPS Que! Drive Installation Manual

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  • Page 2 (714) 692-5516 Copyright Statement Copyright © 1999-2000 QPS Professional Solutions. All rights reserved. No part of this publication may be reproduced or transmitted in any form by any means for any purpose without the prior written permission of QPS Inc.

  • Page 3: Table Of Contents

    Table of Contents Thank You for Choosing QPS..................2 Chapter 1 Welcome to the CD-Recording World................4 What Can the Que! USB Drive Do for Me? ..............4 Chapter 2 Getting Started ......................6 What You Should Have! ....................7 Package List ........................8 What About Software? ....................9 Chapter 3 Macintosh Installation: Getting Plugged In..............12...
  • Page 4 Congratulations! Thank You for Choosing QPS! Congratulations on your purchase of the Que! CD-ReWritable Drive. In this manual, you’ll find information designed to help you understand the capability of your New Drive as well as a step-by-step explanation of how to install your hardware and software.

  • Page 5: Welcome To The Cd-Recording World

    Chapter Welcome to the CD Recording World...

  • Page 6: What Can The Que! Usb Drive Do For Me

    Welcome! Chapter One Welcome to the CD-Recording World! If you’re new to CD-Recording, don’t worry; it’s easy to learn. The Que! USB Drive allows you to store massive amounts of data on one CD. You can fit as much data found on 450 floppies on one CD-R or CD-RW media.

  • Page 7: Getting Started

    Chapter Getting Started...
  • Page 8 Getting Started Chapter Two Getting Started! Before you start using your Que! USB Drive, you'll want to make sure you have every- thing you need. In this chapter, we'll tell you what comes in the package, so you can make sure it's all there. In this chapter we'll tell you about the minimum requirements your system needs to support the Que! USB Drive.

  • Page 9: What You Should Have

    Getting Started What You Should Have! • What’s in the package Refer to the provided package list on following page and verify that you have received all of the appropriate parts. Okay, if all the right parts were in the package, then you just need to make sure your system will support the Que! USB Drive.

  • Page 10: Package List

    Package List Carrying Bag & Strap Installation Manual Drive Universal Power Supply Adapter Power Cable USB Cable Software CD-R & CD-RW Media...

  • Page 11: What About Software

    Getting Started What About Software? The Que! USB Drive comes with a variety of software applications that will help you get the most from your drive. iMac and G3/G4 users should install the following applications: • Toast software for Macintosh by Adaptec. With this CD mastering software, you'll be able to make your own CDs in standard formats, so they can be used on most CD-ROM and DVD-ROM drives.
  • Page 12 Notes...
  • Page 13 Chapter Three Mac Installation...

  • Page 14: Macintosh Installation: Getting Plugged In

    Mac Installation Chapter Three Macintosh Installation: Getting Plugged In Now that you know you have everything you need, you're ready to install your Que! USB Drive hardware and software. This chapter will show you how. The figure below shows the front panel controls and indicators for the Que! USB Drive.

  • Page 15: Getting It All Set Up

    Mac Installation Getting It All Set Up Step 1. iMac & G3/G4 Desktop Computers: Attach the USB cable to either of the two USB connectors on the back or the side of the iMac or G3/G4 computer. (Refer to your Mac user manual). iMac installation G3/G4 installation...
  • Page 16 Mac Installation Step 2. Attach the other end of the USB interface cable to the USB port on the back of the Que! USB Drive. Step 3. Attach the power adapter to the back of the Que! USB Drive. Plug one end of power cable to the back of the power adapter and the other end to the grounded power outlet.

  • Page 17: And Now For The Software

    Mac Installation And Now for the Software In this section, we'll explain how to install the recording software packages that came with your Que! USB Drive. Step 1 Install the Adaptec Toast software • Insert the Installation CD into the CD-ROM drive •...
  • Page 18 • Select the “Done” button From the main window of Toast: • Click on “S e a r c h...” (The drive should be identified as a Mitsumi 4804TE USB: QPS Drive) • Click on “Write CD” • Insert a blank CD-R or CD-RW media •...
  • Page 19 • From the Data screen click “Done”. You are now back at the Toast 4.0.1.1 main screen. • Click on “S e a r c h” to detect your Que! Drive “Mitsumi 4804TE USB: QPS Drive”. • Click on Write CD (disc tray will open, insert a blank disc).
  • Page 20 Notes...

  • Page 21: Pc Installation

    Chapter Four PC Installation...
  • Page 22 PC Installation Chapter Four PC Installation Step 1. Turn off the power on your PC and all other peripherals that are attached to your system. Step 2. Connect the USB cable to the USB port on the back of your PC.
  • Page 23 PC Installation Step 3. Attach the other end of the USB interface cable to the USB port on the back of the Que! USB Drive. Step 4. Attach the power adapter to the back of the Que! USB Drive. Plug one end of power cable to the back of the power adapter and the other end to the grounded power outlet.

  • Page 24: And Now For The Software

    PC Installation And Now for the Software In this section, we'll explain how to install the recording software packages that came with your Que! USB Drive. Part 1. Installing the Easy CD-Creator Step 1. Insert the installation CD in your computer’s CD-ROM drive. The installation wizard “Master Setup”...
  • Page 25 PC Installation Part 3. Installing the UDF Reader Step 1. Select UDF Reader. When you do this “Adaptec Setup Wizard dialogue box will pop-up and display the follwing questions: “This Setup wizard installs the Adaptec Direct CD (UDF) Reader for window 95/ Window NT.
  • Page 26 PC Installation Step 5. Press the “Next>” button. Step 6. At the next screen you will be prompted with the following question, “What do you want Windows to do?”. Of the two choices pick the first choice which is “Search for the best driver for your device.
  • Page 27 Chapter Five Handling...

  • Page 28: Handling Guidelines

    Handling Chapter Five Handling Guidelines Media Insertion and Removal 1. To insert the CD-ROM, CD-R or CD-RW disc, press the EJECT button. 2. Once the disc tray has fully extended, place the CD-ROM, CD-R or CD-RW disc disc into the center of the tray. Note: The disc surface must be clean and the label should be facing upward.
  • Page 29 Handling 4. The busy lamp will light for a few seconds to indicate that a disc has been loaded and the drive has accepted the disc. 5. To eject and insert the disc, press the EJECT button. NOTE: Some software prohibits the use of the EJECT button, so a disc cannot be ejected in this way.
  • Page 30 Handling The NUMBER ONE cause of premature disc failure with recordable CDs is contamination of the recording surface before recording is completed. To minimize disc failure, use the following disc-handling guidelines. • Keep the media in its sealed package until you are ready to record.
  • Page 31 Chapter Troubleshooting...

  • Page 32: Troubleshooting Guidelines

    Support. Calling QPS for Assistance If you need to get in touch with the QPS Technical Support Department, please have the following information on hand when you call: • Your name, address, and phone number (so we can register you) or your customer ID if you have called before.
  • Page 33 Macintosh Troubleshooting...

  • Page 34: Mac Troubleshooting

    Mac Troubleshooting Important Information About Your iMac & G3/G4 Memory S e t t i n g s This document contains important late-breaking information about setting-up your iMac or G3/G4 computer memory for optimum performance with the QUE! USB 4x C D - RW Drive.
  • Page 35 Mac Troubleshooting Macintosh Troubleshooting Problem 1: Installed the Que! USB Drivers but the system keeps on prompting the following message after each restart: “The software needed to use the USB device “Que! USB Drive USB” cannot be found. Please refer to the device documentation to install the necessary software.” Reason 1: The USB driver revision installed on your iMac may be older than version 1.1.
  • Page 36 Mac Troubleshooting Step 3. To update your OS 8.5 to 8.5.1, insert the Que! USB Drive installation CD into the CD-ROM drive. • Locate and open the “Apple Updates” folder. • Locate and open the “Mac OS 8.5.1 Update” folder •...
  • Page 37 Step 6. Once you have installed all of the above updates, your system should recognize the Que! USB Drive upon startup. If the problem persists, please contact your dealer or QPS for technical support. Please refer to the first page in the installation manual on how to contact QPS.
  • Page 38 Mac Troubleshooting Step 1. Verify that you have securely fastened the power cable connectors on the Que! USB Drive and on the power adapter block. Step 2. Check to confirm that the power switch on the back of the Que! USB Drive is ON and the green LED's on both of the power adapter and on the front bezel of the Que! USB Drive are lit.
  • Page 39 Reason 2: Your system was not rebooted after installing the Toast software. Step 1. Power off the Que! Drive; restart your system, power on the Que! Drive and then launch Toast. Reason 3: Your Que! USB Drive is not powered on or has a power supply failure.
  • Page 40 Launch your Deluxe version of Toast; Go to the “internet” menu and select “Web check up”. This will bring you to the Adaptec web site with the extension that you need to support the QPS Que! USB Drive. Step 3.
  • Page 41 Mac Troubleshooting Problem 4: Inserted a blank CD-R or CD-RW media but the Que! USB Drive keeps on ejecting it. Reason 1: Unrecorded media cannot be mounted on the desktop without using the included Toast software to record on the media first. Step 1.
  • Page 42 Mac Troubleshooting Problem 6: The system intermittently displays the following error message while, attempting to record a data CD from the internal CD-ROM drive at 4x speed with the Que! USB Drive connected to your iMac or G3/G4 computer through an USB Hub. “The drive reported an error: Sense Key = ILLEGAL REQUEST Sense Code = 0x24...
  • Page 43 Mac Troubleshooting Reason 1: You may have connected the Que! USB Drive to the USB port available on your keyboard or monitor. Step 1. Disconnect the Que! USB cable from the USB port on the keyboard. Step 2. Connect the Que! USB cable to your USB hub or directly to the USB port on your iMac or G3/G4.
  • Page 44 “Universal”) that you choose “Universal”. If you require additional help with your Que! USB Drive; please contact your local dealer or QPS for technical support for further assistance. Please refer to the first page in the installation manual on how to contact QPS.
  • Page 45 Troubleshooting...

  • Page 46: Pc Troubleshooting

    PC Troubleshooting Please Note: • Most CD-Audio players will not recognize CD-RW media. • You need 4X certified media to write at 4X speed. Problem 1: The Que! USB Drive disc tray will not open. Reason 1: The USB device drivers were not installed or not properly installed. Step 1.
  • Page 47 PC Troubleshooting Step 8. If you have tried to follow the PC Software Installation section and still have one of the device drivers missing go to Windows “Start”, “Settings”, “Control Panel” and then double click on the “Add New Hardware” icon. Step 9.
  • Page 48 PC Troubleshooting Reason 3: The USB interface on your system is not enabled. To verify that the USB interface that is built into your system is enabled follow the steps below. Step 1. Click on the Windows “Start” button (usually found on the bottom left hand side of your screen).
  • Page 49 Step 2. Please follow the handling guidelines mentioned in this manual. Problem 4 When the eject button on the Que! USB Drive is pressed, the disc tray ejects, but when in Device Manager the Que! Drive is not identified. Reason 1: The Device Drivers were not properly installed.
  • Page 50 Go to the Start button, select Shut Down, pick the Restart option and click on OK Step 5. After the system boots up power on the Que! Drive, you should be prompted with the "Add New hardware Wizard" window. Follow the installation instructions in part 4 of the PC installation.
  • Page 51 Appendix...

  • Page 52: Glossary Of Terms

    Appendix A Appendix A Glossary of Terms Adapter Cards Adapter cards (a.k.a, controller cards, expansion cards, interface cards, etc.) plug into slots of the computer ’s main data bus, or bus extensions such as Local Bus. They “adapt” the flow of data and instructions between the CPU and the device (peripheral). ATAPI ATA Programmer’s Interface.
  • Page 53 Appendix A CD-Recordable CD-Recordable technology allows production of CD-ROMs on the desktop (one-offs). It requires a CD-R recorder, appropriate software, a PC, and appropriate media. CD- Recordable involves a special CD, the one-off’ blank, very different from the mass reproduced or ‘hot-pressed’ CDs. It is sold pre-grooved, in 63 or 74 minute capacities, and it involves a layered structure-with a sensitive chemical recording layer, almost always with a gold reflective layer, and ready for a CD- Recordable drive.
  • Page 54 Appendix A Driver In computers, driver refers to a device driver, which is software that, under CPU control, implements device 1/0 functions or other functionality (video, sharing, graphics, printer, mouse, etc.). Digital Video Disc is an upcoming product. DVD specifications include a double-layer single-sided CD with a capacity of 4.7GB, with sufficient playing time for a full-length movie, compatible with MPEG-2, and backward compatible.

  • Page 55: Fcc Compliance

    Appendix B Appendix B FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 56: Appendix C Limited Warranty

    No charge will be made to the Consumer for any such parts. QPS will also pay for the labor charges incurred by QPS in repairing or replacing the defective parts. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limit- ed warranty terms.
  • Page 57 Appendix C This limited warranty does not apply if the Product has been damaged by accident, abuse, misuse or misapplication or other acts which are not the fault of QPS or by non-QPS' authorized alterations, modifications and/or repairs. If the Product is returned to the Customer Service Department at QPS during the limited...
  • Page 58 Notes...
  • Page 59 Notes...
  • Page 60 Notes...

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