Rheem RTHP009 Installation Maintenance And Service Manual page 15

2.12 Where a titanium heat exchanger is fitted, the extended warranty protects against failure due to water imbalance. The
warranty is not applicable if failure is caused due to hydraulic damage, such as excess pressure. The extended parts
warranty covers the cost of a replacement heat exchanger but excludes labour or associated costs or the cost of any
subsequent damage, of any type.
2.13 This warranty does not cover the replacement or replenish of refrigerant within the unit.
2.14 It is a condition of warranty that the customer has stipulated correctly and precisely the capacity and performance required
of the System and the conditions under which the System shall operate. Any performance figures given by us in the
Quotation or mentioned or referred to in or prior to the contract are such as we expect to obtain on test but are not
guaranteed. All such performance figures whether analytical or financial are estimates only and the customer must
independently satisfy itself as to their accuracy and completeness.
Failure to perform as duly specified shall be notified to us in writing and we shall be given every reasonable facility to
investigate the cause of the failure and to recommend remedial action.
If it is clearly established that the fault is due to an error in calculation by us or failure by our employees to carry out
instructions, the fault shall be rectified by us in as reasonable a period of time as possible and at no cost to the Customer.
Should the remedial action fail to achieve the designed performance the limit of our liability either the negligence or for
breach of statutory duty or otherwise shall be for us to remove the equipment at our expense or to refund to the buyer the
purchase price in full.
3. WHAT IS COVERED BY THE RHEEM THERMAL WARRANTY FOR THE UNITS DETAILED IN THIS
DOCUMENT
3.1 Rheem Thermal will repair or replace a faulty component of your unit if it fails to operate in accordance with its specifications
as follows:
Models
RTHP009, RTHP012,
RTHP017, RTHP020,
RTHP024, RTHP026,
RTHP030, RTHP041,
RTHP052, RTHP066,
RTHP087, RTHP102,
RTHP132, RTHP175,
RTHP199, RTHP265,
RTHP350, RTHP440 &
RTHP540
All above models

For the purposes of this warranty, Major Parts are defined as compressors, heat exchangers and evaporators. Minor Parts
are defined as the remainder of the unit including refrigeration piping, valves, fans, electrical components and refrigerant.
What components are
covered
Major Parts*
Minor Parts*
Protection of the heat
exchanger due to chemical
corrosion
Labour
The period in which the fault
must appear in order to be
covered
Years 1 to 2
Year 1
Years 1 to 10
Year 1
13
What coverage you receive
1 Year repair and/or replacement of the
st
faulty parts, free of charge, when installed
for the purpose of heating a pool or spa.
2 Year parts only.
nd
Repair and/or replacement of the faulty
parts, free of charge, when installed for the
purpose of heating a pool or spa
Repair and/or replacement of the faulty
parts, free of charge, when installed for the
purpose of heating a pool or spa
Repair and/or replacement of the faulty
parts, free of charge