Rheem RTHP009 Installation Maintenance And Service Manual page 14

SECTION 7
1.1 This warranty is given by Rheem Thermal ABN 28 062 383 224 of 43 Marigold Street, Revesby New South Wales.
1.2 For the purposes of this document, the Rheem Thermal heat pump water heater is referred to as the "unit".
1.3 Rheem Thermal offer a trained and qualified national service network who will repair or replace components at the address
of the heat pump subject to the terms of the Rheem Thermal warranty. Rheem Thermal Service, in addition can provide
preventative maintenance and advice on the operation of the unit. The Rheem Thermal Service contact number is 02 9684
3684 with service personnel available to take your call from 8am to 4pm Monday to Friday, (hours subject to change).
1.4 For details about this warranty, you can contact us on 9684 3684
1.5 The terms of this warranty are set out in Section 2 and apply to units manufactured after 1
1.6 If a subsequent version of this warranty is published, the terms of that warranty will apply to units manufactured after the
date specified in the subsequent version.
1.7 The application of the Warranty is dependent on payment for the unit being made in accordance with the Company's
Standard Terms and Conditions.
2. TERMS OF THE RHEEM THERMAL WARRANTY AND EXCLUSIONS TO IT
2.1 The warranty period will commence from the end user's date of purchase.
2.2 The decision of whether to repair or replace a faulty component is at Rheem Thermal's sole discretion.
2.3 If you require a call out and we find that the fault is not covered by the Rheem Thermal warranty, you are responsible for
our standard call out charge. If you wish to have the relevant component repaired or replaced by Rheem Thermal that
service will be at your cost
2.4 Where a failed component is replaced under this warranty, the balance of the original warranty period will remain effective.
The replacement does not carry a new Rheem Thermal warranty.
2.5 Where the unit is installed outside the boundaries of a metropolitan area as defined by Rheem Thermal or further than
25 km from either a regional Rheem Thermal branch office or an Accredited Rheem Thermal Service Agent's office, the
cost of transport, insurance and travelling between the nearest branch office or Rheem Thermal Accredited Service Agent's
office and the installed site shall be the owner's responsibility.
2.6 Where the unit is installed in a position that does not allow safe or ready access, the cost of that access, including the cost
of additional materials handling and/or safety equipment, shall be the owner's responsibility. In other words, the cost of
dismantling or removing cupboards, doors or walls and the cost of any special equipment to bring the pool heater to floor
or ground level or to a serviceable position is not covered by this warranty.
2.7 This warranty only applies to the original and genuine Rheem Thermal unit in its original installed location and any genuine
Rheem Thermal replacement parts.
2.8 The Rheem Thermal warranty does not cover faults that are a result of:
a) Accidental damage to the unit or any component (for example: (i) Acts of God such as floods, storms, fires, lightning
strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the unit.
c) Installation not in accordance with the Owner's Guide and Installation Instructions or with relevant statutory and local
requirements in the State or Territory in which the unit is installed.
d) Connection at any time of the unit in anyway which does not comply with the guidelines as outlined in the Owner's
Guide and Installation Instructions.
e) Repairs, attempts to repair or modifications to the unit by a person other than Rheem Thermal Service or an Rheem
Thermal Accredited Service Agent.
f) Faulty plumbing or faulty power supply.
g) Failure to maintain the unit in accordance with the Owner's Guide and Installation Instructions.
h) Transport damage where freight is arranged by others.
i) Fair wear and tear from adverse conditions (for example, corrosion).
j) Cosmetic defects.
2.9 Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to furniture, carpet,
walls, foundations or any other consequential loss either directly or indirectly due to leakage from the unit, or due to leakage
from fittings and/ or pipe work of metal, plastic or other materials caused by water temperature, workmanship or other
modes of failure.
2.10 This warranty is not applicable if the installation of the unit is carried out by an installer not approved by Rheem Thermal or
persons who are not qualified to do so in the opinion of Rheem Thermal.
2.11 Unless a titanium heat exchanger is fitted, this warranty does not cover repair or replacement of the Heat Exchanger due
to corrosion caused by use of poor quality water not complying with the following
a) pH to be maintained between 7.0 and 8.0
b) Alkalinity not exceeding 200ppm
RHEEM THERMAL WARRANTY - RTHP SERIES
1. THE RHEEM THERMAL WARRANTY – GENERAL
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January 2012.
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