Troubleshooting; Try These Solutions First; Other Solutions - Bose 431974 Manual

TRY THESE SOLUTIONS FIRST

If you experience problems with the speaker:
• Make sure the speaker is connected to a live AC (mains) outlet.
• Secure all cables and make sure all connections are correct.
• Check the status lights (see page 30).
• Move the speaker away 1 – 3 ft (0.3 – 0.9 m) from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Place the speaker according to the placement guidelines (see page 12).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM
No HDMI ARC or
optical port
on your TV
Speaker doesn't
power on
Remote is
inconsistent or
doesn't work
TR OUBL ES H O OTI N G
SOLUTION
Use an alternate setup method to connect your TV to the speaker
(see page 33).
Plug the power cord into a different AC (mains) outlet.
Use the remote to power on the speaker (see page 20).
Unplug the power cords for the speaker and optional bass module,
wait 30 seconds, and plug them firmly into a live AC (mains) outlet.
Replace the battery (see page 35).
Make sure the remote is within 20 ft (6 m) of the speaker.
Make sure there are no obstructions between the remote and
the speaker.
Make sure you are in the correct source by pressing the volume
button on the remote to see if the correct source light on the
speaker flashes.
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