Troubleshooting; Common Issues - Gree GDN45BA-A3EBA2A User Manual

6.1. COMMON ISSUES

If your appliance appears defective, please check the possible explanations for your situation in the
table below, it may be that a simple solution can help solve the problem. If the problem persists, contact
your local dealer or a qualified technician.
SITUATION
The dehumidifier is not
operating and controls cannot
be set.
There is a sudden sharp rise
in noise level while the unit is
running.
The unit has little to no effect in
reducing ambient humidity.
When first started, the air blown
out by the unit has a strange
odor.
The unit is very noisy.
A sound of flowing water can be
heard coming from the unit.
► Water Draining Issues
PROBLEM
There is still water
dripping into the
drain bucket despite
the fact that there
is a drain hose
installed.
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6. TROUBLESHOOTING

▪ The unit may be located in an area where temperature is higher than 32 °C
(90 °F) or below 5 °C (41 °F).
▪ The drain bucket may be full.
▪ Noise level increases whenever the compressor is started during dehumidification.
▪ The power supply may be inadequate.
▪ If placed on an uneven surface, the unit might make more noise than usual.
▪ The area intended to be dried may be too large for the capacity of the
dehumidifier. Make sure you are using a unit of adequate capacity for the size of
the room.
▪ Doors may have been left opened.
▪ There might be some other appliance producing vapor in the room.
▪ The ambient temperature may be too low.
▪ The humidity level may have been improperly set.
▪ If the unit is running in a room where the ambient temperature is ranging from
5 to 15 °C (41 to 59 °F), the dehumidifier will automatically start defrosting mode.
The compressor will stop for a brief period of time (the fan will be operating at
High speed). When the unit finishes defrosting, it will resume normal operation.
Dehumidification does not occur during defrosting.
The heat exchanger warming up the first time might burn dust and other residues
resting on the coils which may give the air an odd smell.
The unit can be noisier than normal if placed on a wooden floor.
The sound might be caused by the cycling of the refrigerant inside the dehumidifier.
POSSIBLE CAUSES
The drain hose may have become
loosen from the drain nozzle
The drain hose may have become
clogged by some object.
The drain hose may not have been
correctly installed or according to
specifications.
POSSIBLE DIAGNOSIS
POSSIBLE SOLUTIONS
Make sure the drain hose is firmly threaded on the
drain nozzle.
Clear the blocking object from the drain hose.
Remove the drain hose, then reinstall it making sure
to follow the steps found in this manual.