Troubleshooting - Electrolux PURE i9 Instruction Book

Troubleshooting

Problem
The display is blank. -
The robot does not
start.
The robot does
not move/clean
properly.
No charge
indication
The batteries runs
empty fast
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Cause
Error
Code
The battery is empty.
The Dust container is
not present or properly
closed.
The robot is lifted.
(x3)
E:10 The bumper is stuck
E:11 Right wheel is stuck
E:12 Left wheel is stuck
E:13 Brush roll is stuck
E:14 Side brush is stuck
E:15 The robot is stuck or
unable to navigate.
E:16 The 3D Vision System is
blocked or dusty.
The Dust container is full
or blocked.
The robot is operating
E:17 on a surface which is too
slippery.
- The power cord and
adapter is not properly
assembled, and/or
connected to the mains.
The Charging plates
on the robot and the
Charging base are not
connected.
- The batteries life has
expired.
Solution
Charge the battery.
Place the Dust container in the robot, properly
close the lid.
Place the robot on the floor before starting.
Please make sure the bumper can move properly
and remove any debris that might block it.
Check that all parts turn freely.
Clean and remove entangled
threads from parts if needed.
Replace Brush roll or Side brush if damaged.
Check "Maintenance" page 14.
Lift and place the robot where it can move
freely. Check "Tips on how to get the best results"
page 9.
Clean the 3D Vision System and make
sure nothing is blocking the sight. Check
"Maintenance" page 14.
Empty and/or clean the Dust Container. Check
"Emptying the Dust container" page 12.
Move the robot and charger to a new location
and start again.
Connect the adapter connector to the Charging
base. Connect the power cable to the mains.
Make sure the Charging plates on the robot and
the Charging base are connected.
Check that the plug and cable are not damaged.
Change the 2 battery packs.
Check "Changing the batteries" page 15.
17