Avaya S8730 Maintaining Manual
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Avaya S8730 Maintaining Manual

Avaya S8730 Maintaining Manual

For modular messaging
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Maintaining the Avaya S8730 Server for
Modular Messaging
Issue 1
June 2009

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Summary of Contents for Avaya S8730

  • Page 1 Maintaining the Avaya S8730 Server for Modular Messaging Issue 1 June 2009...
  • Page 2 Units are accessing and using additional support telephone numbers, see the Avaya Web site: http:// the Software at any given time. A "Unit" means the unit on which Avaya, www.avaya.com/support at its sole discretion, bases the pricing of its licenses and can be,...

  • Page 3: Table Of Contents

    Port board connections..........................36 Configuring and testing the port board......................36 Chapter 5: Replacing a DVD drive..................39 Chapter 6: Adding and replacing a hard drive..............41 Overview................................41 Failed hard drive identification........................41 Hard drive LEDs............................41 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 4 LED Overview..............................53 Front panel LEDs............................53 Back panel LEDs............................55 Systems Insight Display LEDs........................56 Systems Insight Display Interpretation....................56 Hard drive LEDs..............................58 Battery pack LEDs............................59 Battery pack LED patterns........................60 PCI riser cage LED............................61 Index............................63 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 5: Chapter 1: Safety Information

    • After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. • Reinstall all covers correctly before returning the server to service. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 6: Safety Inspection

    7. If you notice any damage, replace the appropriate system components. Electrical safety rules Electrical current from power, telephone, and communication cables can be hazardous. To avoid any shock hazard, you must disconnect all power cords and cables. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 7 • Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. If an electrical accident occurs: Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 8: Protecting Against Esd Damage

    • Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices. • Verify that the ESD protective devices you use are ISO 9000 certified as fully effective. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 9: System Battery

    Caution: Dispose of used batteries according to the instructions provided with the battery. You risk explosion if you replace the battery with an incorrect type. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 10 Safety Information Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 11: Chapter 2: Site Preparation

    - Place the test telephone so you can easily see the monitor while using the telephones. • Access to a fax machine if fax messaging will be installed on the system. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 12 Site preparation Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 13: Chapter 3: Server Preparation And Reinstallation

    USB connectors (2) Systems Insight Display Hard drive bays. Two 146 GB hard drives for models 03 and 04; four or six 72 GB hard drives for model 05. Quick release levers Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 14: Back View Of Server

    • If the server is already in operation, you must take it out of service to work inside the chassis. Schedule and publicize a time when the server will be out of operation. • Busy out ports on the MAS. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 15: Shutting Down The Mss

    5. Unplug all AC power cords from the back of the server. Caution: You must physically unplug all AC power cords to completely remove power to the S8730 server. Do not open the server without first unplugging AC power. Related topics: Busying out ports on the MAS...

  • Page 16: Removing The Server From The Rack

    Server preparation and reinstallation Caution: You must physically unplug all AC power cords to completely remove power to the S8730 server. Do not open the server without first unplugging AC power. Removing the server from the rack Prerequisites The server must be shut down and all cables detached from the rear panel before removing the server from the rack for service.

  • Page 17: Removing The Cover From The Server

    1. Place the cover on the server so that the front alignment tabs are in place. 2. Push the cover latch down. The cover slides forward and locks into place. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 18: Replacing The Server In The Rack

    2. Close both quick-release levers on the front of the server to secure the server in the rack. 3. Reattach all cable connections to the back panel of the server. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 19: Restoring Power To The Server

    Restoring power to the server Restoring power to the server The following graphic illustrates the S8730 server with two power supplies. Models 03 and 04 ship with a single power supply; model 05 ships with the illustrated duplicate power supply.
  • Page 20 Server preparation and reinstallation Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 21: Chapter 4: Adding And Replacing An Mas Port Board

    The server supports only PCI Express (PCI-e) Dialogic cards. Dialogic cards used in the S3400 and S3500 servers do not use the PCI-e form factor and cannot be transferred to the S8730 server. The S8730 supports the following Dialogic boards:...

  • Page 22: Busying Out Ports On The Mas

    Use the Port Monitor to disable the MAS ports on the MAS. 1. Click Start > Programs > Avaya Modular Messaging > Port Monitor . 2. In the Port Monitor window, hold down the Shift key or Ctrl(Control) key and click to select all the ports.
  • Page 23 - Click the Files tab and record the TSFFileName parameter. - Click the Misc tab and record the FirmwareFile2 parameter. Also verify that the TSFFileSupport and DisconnectTone parameters are set to Yes. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 24: Removing The Pci Riser Cage

    Adding and replacing an MAS port board Removing the PCI riser cage Prerequisites • Shut down the server. • Remove the server from the rack. • Remove the server cover. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 25: Reseating A Port Board

    • If the board or cable connections were improperly seated, replace the PCI cage, replace the server cover, return the server to the rack, restore power to the server, and test the board. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 26: Removing A Port Board

    Leaving the cover off the server, plug in the cables for the monitor, keyboard, and mouse. b. Plug in the AC power cord and let the server boot completely. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 27: Installing A New Port Board

    MAS. • The power budgeting jumper must be set to disabled on all Dialogic boards used in the S8730 server. If necessary, verify that the jumper is set correctly on all boards in the server.

  • Page 28: Setting The D/480Jct-T1-Ew And D/600Jct-E1120-Ew Boards

    3 (bottom) and 4 (middle). If it has three boards install them in slots 3 (bottom), 4 (middle) and 5 (top). For the D/82JCT-U-EW board, set Computer Telephony (CT) bus termination and turn Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 29: Setting The D/120Jct-Ls-Ew Board

    3 (bottom). If it has two boards install them in slots 3 (bottom) and 4 (middle). If it has three boards install them in slots 3 (bottom), 4 (middle) and 5 (top). For the D/120JCT-LS-EW board, set the board ID, the hook-switch state and turn off power budgeting. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 30: Setting The D/41Jct-Ls-Ew Board

    Board 2: ON pins 1 and 2 boards Board 1: ON pins 1 and 2 Terminate bus on all Board 2: ON pins 1 and 2 boards Board 3: ON pins 1 and 2 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 31 In the following graphic, the setting on the left with pins 1 and 2 jumpered shows bus termination set to on. The settings on the right show bus termination set to off. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 32: Installing The Board

    3. Turn the screw clockwise and tighten to secure the board in the slot. 4. If the MAS has multiple port boards, attach the Computer Telephony (CT) bus cable to connect the port boards. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 33 Attach the end connector to the CT bus edge connector of the third board. 5. If the MAS has a single port board, attach the CT bus cable to that board so that it will be available if a board is added later. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 34: Replacing The Pci Riser Cage

    2. Tighten the thumbscrews with the Torx screwdriver. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 35: Connecting Dialogic Port Boards

    • Analog using a standard RJ-11 tip/ring cord or individual tip/ring cables and a 12– port harmonica. • E1–QSIG and T1–QSIG using an RJ-48C Ethernet cable. • Dialogic Set Emulation (DSE) boards using a D/82U cable. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 36: Port Board Connections

    2. Use the Dialogic Configuration Manager to configure the new port board. For detailed procedures, see the port board appendix of Avaya Modular Messaging Installation and Upgrades. 3. Use the Dialogic Configuration Manager to verify the settings for all Dialogic port boards as you previously recorded them.
  • Page 37 Configuring and testing the port board a. Access the Dialogic Line Test application by clicking Start > Programs > Avaya Modular Messaging > Dialogic Line Tester . b. In the Dialogic QSIG — Line Test Application (or DL Test) window, verify that all port numbers and channel designations are listed.
  • Page 38 Adding and replacing an MAS port board Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 39: Chapter 5: Replacing A Dvd Drive

    2. Slip the faulty DVD drive out of the drive bay. 3. Slide the replacement DVD drive into the bay until it is fully seated. Next steps Restore power to the server. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 40 Replacing a DVD drive Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 41: Chapter 6: Adding And Replacing A Hard Drive

    Overview Hard drives in the Avaya S8730 server are hot swappable. It is not necessary to take the server out of service or to turn it off when replacing a hard drive. The S8730 uses a Redundant Array of Independent Disks (RAID) controller to protect against customer data loss.
  • Page 42 The drive is active and is operating irregularly normally. Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline. Replace the drive as soon as possible. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 43: Removing The Defective Hard Drive

    The drive is offline. Removing the defective hard drive 1. Press down on the locking tab. 2. Lift the release lever. 3. Slide the hard drive out of the bay. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 44: Installing The Replacement Hard Drive

    OK. The MAS minor alarm is resolved when event 1200 displays. 4. Verify that the hard drive failure alarm has resolved. For more information about displaying active and resolved alarms, see the maintenance section of Avaya Modular Messaging Help. Maintaining the Avaya S8730 Server for Modular Messaging...

  • Page 45: Chapter 7: Replacing A Fan

    Four fans are located at the front of the server and two are located in front of the PCI riser cage. Refer to the following graphic for steps to replace a fan in any location within the chassis. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 46 1. Press the release tabs located on top of the fan. 2. Pull the faulty fan directly up and out of the bracket. 3. Push the replacement fan into the bracket until it is fully seated. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 47 Next steps 1. Replace the cover on the server. 2. Replace the server in the rack. 3. Restore power to the server. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 48 Replacing a fan Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 49: Chapter 8: Replacing A Power Supply

    Chapter 8: Replacing a power supply Overview The S8730 comes equipped with either a single or redundant power supply. Models 03 and 04, used for the MAS and MSS-S have a single power supply. Model 05, used for the MSS- H, has redundant power supplies.

  • Page 50: Replacing A Single Power Supply

    5. Slide the replacement power supply into the power supply bay. 6. Ensure that the tab is locked into place and that the power supply is securely seated in the bay. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 51: Replacing A Duplicate Power Supply

    1. Remove the power cord from the defective power supply. 2. Press the release tab on the power supply with your thumb. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 52 8. Verify that the power supply LED is green. 9. Verify that the front panel external health LED is green. Related topics: Restoring power to the server on page 19 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 53: Chapter 9: Led Indications

    The server has LEDs in the following locations: • Front panel • Rear panel • Insight display, located on the front of the server • Hard drive • PCI riser cage • Battery pack Front panel LEDs Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 54 Amber — System shut down, but power still applied Off — Power cord not attached or power supply failure Hard drive LEDs Left-hand LED — Online LED (green) Right-hand LED — Fault/UID LED (amber/ blue) Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 55: Back Panel Leds

    NIC/iLO 2 activity LED Green — Network activity Flashing — Network activity Off — No network activity NIC/iLO 2 link LED Green — Network link Off — No network link Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 56: Systems Insight Display Leds

    Processor failure, One or more of the following conditions socket X (amber) may exist: • Processor in socket X has failed. • Processor X is not installed in the socket. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 57 Overtemperature The server has detected a hardware (amber) critical temperature level. Fan (amber) Amber One fan has failed in redundant mode. One or more of the following conditions may exist: Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 58: Hard Drive Leds

    The drive is part of an array that is undergoing capacity expansion or stripe mitigation, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 59: Battery Pack Leds

    The drive is offline. Battery pack LEDs The battery pack has four LEDs that combine to give information about the status of the battery pack and of the data in the cache. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 60: Battery Pack Led Patterns

    60 Battery pack LED patterns The battery health LED and Battery-Backed Write Cache (BBWC) status LED in combination provide information about the status of the battery and information in cache. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 61: Pci Riser Cage Led

    BBWC features are disabled until the battery pack is replaced. PCI riser cage LED The PCI riser cage LED is located on the top right of the PCI riser cage. Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 62 LED indications Indication Status AC power connected AC power disconnected Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

  • Page 63: Index

    ........hard drive removing .............. installing replacement .......... reseating .............. RAID rebuild status ..........testing ..............removing .............. port boards ............hook-switch state connecting ............D/120JCT-LS-EW ..........Maintaining the Avaya S8730 Server for Modular Messaging June 2009...
  • Page 64 PCI riser cage ............server cover ............test equipment ............server in rack ............turning off MAS ............single power supply ..........turning off MSS ............reseating port boards ..........Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

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