Warranty And After-Sales Service - Hamamatsu Photonics C10507 Series Instruction Manual

Warranty and after-sales service

■ Warranty
The following warranty applies to the Hamamatsu MPPC Module unless specifically covered by a
separate warranty.
This product is warranted for a period of one year from the date of delivery to the original purchaser.
If a failure occurs due to defects in workmanship or materials within this warranty period,
Hamamatsu will repair or replace (at our option) the product without charge. The warranty is limited
to repair or replacement of this product and shall not apply to secondary failures or accidents,
physical injury, or damage to the connected equipment, which were caused or induced by this
product.
１） Failure or trouble was caused by incorrect handling.
２） The product was used for a purpose other than the original purpose.
３） The product was serviced or modified electrically or mechanically by someone other than our
service personnel or authorized personnel.
４） Failure or trouble was caused by accidents such as natural or man-made disasters.
５） Failure or trouble was due to another piece of equipment used with this product.
■ After-sales service
If a failure has occurred after extended periods of operation which was caused by long-term wear on
replaceable parts, ship the product back to us for repair, replacement and adjustment.
We will make every effort to repair the returned product in as short a time as possible. However, the
repair or adjustment might require extra time if the product was purchased a long time ago. The
repair might also be refused if the maintenance parts in the product are not in current production or
the product is severely damaged.
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